Troubleshooting guide

Merit Industries Inc.
Troubleshooting Guide for Megatouch™ XL
For more information contact Merit Customer Service at 1(800) 445-9353, 8:30 AM - 6:00 PM EST
page: 1
PM0076-01-0A
Refer to the list below if you are experiencing a problem with your Megatouch XL Game…
PROBLEM CORRECTIVE ACTION COMMENT
No Power, Game
reboots/monitor seems to
power cycle
• Check that the power cord is connected to a
“live outlet.”
• Check that the Power Switch is turned “ON.”
• Check that the power cord is connected to
the game power supply.
• Check that the power supply’s voltage
select switch is set to the proper voltage.
• “Live outlet” is an outlet powered with
electricity.
• The power switch is located in the rear
of the game.
• The power cord is plugged into the
power supply inside the game.
No Video.
• Check that the game is powered and turned
“ON.”
• Check that the monitor is connected to the
game motherboard.
• Check that the power is connected to the
monitor and the motherboard.
• Make sure the RAM SIMMs is properly
seated.
• See “No Power” under “PROBLEM”.
• The monitor connection is located inside
the rear compartment of the game.
• The monitor is powered from a
connection on the game power supply,
located inside the rear compartment.
“BOOT ERROR - INSERT
DISC IN DRIVE A,”
“OPERATING SYSTEM NOT
FOUND,”
“SYSTEM BOOT FAILURE.”
• Make sure that the I/O board is correctly
installed and seated.
• Make sure that the riser card is correctly
installed and seated.
• Check EPROM chips. Make sure it is
installed and seated.
• Check that no EPROM pins are bent.
• Make sure that the JP1 jumper is shorted.
• I/O board is the small printed circuit
board in the CPU section of the game.
Board must be fully inserted in its
socket.
• Riser card is the printed circuit board
connecting the I/O board to the
motherboard. Riser card must be fully
inserted in the socket.
• The EPROM is the IC chip installed in U12
socket on the I/O board. EPROM must be
fully inserted in the socket.
• Bent pins on the EPROM result in
unreliable contact with the circuit.
• JP1 is located near U3 on I/O board.
Install hardware jumper in JP1.
Game starts in cleaning or
Troubleshooter mode when
first turned on.
• Switch DS2-2 or DS2-1 is set in the wrong
position.
• DS2-2 is located on the I/O Circuit Board
in the back of the game. All switches
(DS2 & DS3) should be UP for normal
game operation.
“ERROR - INVALID KEY”
• Check the Dallas Key. Verify that it is
installed and not damaged.
• Verify that the CD is the most recent
version.
• The Dallas key is located near DS2 &
DS3 on the small circuit board inside the
rear of the game. It is a black box
approx. 3/4-inch square. Make sure that
all pins are properly connected between
the key and the board.
• The R2/R3 CD will automatically
reprogram the Dallas key for the latest
version. Afterwards, the key will no
longer work with older versions of game
CDs (the R5 CD will not reprogram the
key).
“FAILURE DRIVE F,”
“BAD FILE COMMAND,”
“FILE NOT FOUND,”
Unit comes on but no game
is displayed.
• Check that the game CD is installed. (CD
must be installed with label UP.)
• Check the cable connections to CD-ROM
drive (both ends). Re-seat if necessary.
• Game CD must be installed for operation.
• If CD-ROM drive cables are not
completely connected, CD-ROM will not
operate.
• Run the “Motherboard Tests,” using the
diagnostics software, to make sure the
motherboard is working properly.