MERLIN U730 USER MANUAL The information contained in this document is subject to change without notice and should not be construed as a commitment by Novatel Wireless Inc. unless such commitment is expressly given in a covering document.
MER L IN U7 30 U SER GU ID E 2 1 Getting Started........................................................................................................................................... 3 1.1 Your UMTS account......................................................................................................................................3 1.2 Your U730 Merlin .........................................................................................................................................3 1.
MER L IN U7 30 U SER GU ID E 3 1 GETTING STARTED In This Section • Description of Your HSDPA Wireless Broadband PC card Modem – The Merlin U730 • The UMTS Package • System Requirements • Care of Your Merlin U730 • Installing MobiLink on Windows 2000 • Windows 2000 detects your Merlin U730 • Installing MobiLink on Windows XP • Windows XP detects your U730 Merlin This section will walk you through how to get started using your U730 Merlin, including software and driver installation, insertin
MER L IN U7 30 U SER GU ID E 4 1.4 GETTING STARTED Before you use your U730 Merlin, you must first: 1. Have an active UMTS account with a UMTS Service Provider 2. Have a properly configured SIM (Provided by the Service Provider) - facilitates permission to use network. 3. Install the MobiLink software, located on the installation CD. 4. Insert SIM card into the U730 Merlin SIM card slot. 5. Insert Merlin into the PC card slot on your PC for Microsoft Windows to detect and configure. 6.
MER L IN U7 30 U SER GU ID E 5 NOTE: TO REMOVE YOUR U730 MERLIN, YOU MUST EXIT MOBILINK, THEN STOP THE MERLIN USING THE PC CARD LOCATED IN THE BOTTOM-RIGHT CORNER OF YOUR PC. CLICK THE ICON AND SELECT STOP FROM TRAY ICON THE DIALOG BOX. ONCE YOUR CARD HAS BEEN STOPPED, PRESS THE PC CARD EJECT BUTTON LOCATED ON YOUR PC AND REMOVE THE CARD COMPLETELY FROM THE PC CARD SLOT. IMPORTANT: YOU MIGHT HAVE TO REBOOT YOUR PC IF YOU DO NOT STOP THE MERLIN U730 BEFORE EJECTING IT FROM THE PCMCIA SLOT.
MER L IN U7 30 U SER GU ID E 6 1.7 INSTALLING MOBILINK This portion of the guide will instruct you how to install the MobiLink software from the Installation CD. 1.7.1 Windows 2000 Installation 1. Insert the installation CD in the CD drive of your PC. 2. If the auto-run does not start, double-click on the Autorun.exe on the CD. 3. The "Preparing to Install" window will appear as below. PREPARING TO INSTALL WINDOW 4. Following preparation the "Welcome to the InstallShield Wizard for MobiLink will appear.
MER L IN U7 30 U SER GU ID E 7 6. The “License Agreement” window will appear next. See Figure 2. FIGURE 2 7. Read the License Agreement and acknowledge your agreement by selecting “I accept the license agreement”. Then click Next. 8. The "Ready to Install the Program" window will appear. See Figure 3. FIGURE 3 9.
MER L IN U7 30 U SER GU ID E 8 10. The "Installing MobiLink" window will appear while MobiLink is being installed. See Figure 4. FIGURE 4 11. When the installation is complete, the "InstallShield Wizard Completed" window will appear. See Figure 5. FIGURE 5 12. Click Finish. 13. You are prompted to restart your PC. Restart your PC.
MER L IN U7 30 U SER GU ID E 9 1.7.2 Windows 2000 detects your U730 Merlin 1. Insert the SIM card into the modem. The SIM card is required to connect to the Network. NOTE: SIM CARD CONTACT POINTS MUST FACE UPWARDS, AND THE ORIENTATION NOTCH MUST BE POSITIONED AS SHOWN IN THE PICTURE. PLEASE SEE SECTION 1.6 ON SIM CARE AND INSERTION SIM orientation notch 2. Insert the U730 Merlin into the PC card slot of your PC.
MER L IN U7 30 U SER GU ID E 1 0 FIGURE 9 FIGURE 10 FIGURE 11 FIGURE 12 FIGURE 13 FIGURE 14 Windows has now detected and installed the drivers for your UMTS Merlin. Proceed to Section 2.
MER L IN U7 30 U SER GU ID E 1 1 1.7.3 Windows XP Installation 1. Insert the installation CD in the CD drive of your PC. 2. If the auto-run does not start, double-click on the Autorun.exe on the CD. 3. The "Preparing to Install" window will appear as below. PREPARING TO INSTALL WINDOW 4. Following preparation, the "Welcome to the InstallShield Wizard for MobiLink" will appear. See Figure 15. FIGURE 15 5.
MER L IN U7 30 U SER GU ID E 1 2 6. The “License Agreement” window will appear next. See Figure 16. FIGURE 16 7. Read the License Agreement and acknowledge your agreement by selecting “I accept the terms in the license agreement”. Then click Next. 8. The "Ready to Install the Program" window will appear. See Figure 17. FIGURE 17 9.
MER L IN U7 30 U SER GU ID E 1 3 10. The "Installing MobiLink" window will appear while MobiLink is being installed. See Figure 18. FIGURE 18 11. When the installation is complete, the "InstallShield Wizard Completed" window will appear. See Figure 19. FIGURE 19 12. Click Finish. 13. You are prompted to restart your PC. Restart your PC.
MER L IN U7 30 U SER GU ID E 1 4 1.7.4 Windows XP detects your U730 Merlin 1. Insert the SIM card into the modem. This is required to connect to the Network. NOTE: SIM CARD CONTACT POINTS MUST FACE UPWARDS, AND THE ORIENTATION NOTCH MUST BE POSITIONED AS SHOWN IN THE PICTURE. (SEE PICTURE IN SECTION 1.7.2). PLEASE SEE SECTION 1.6 "CARE OF YOUR MERLIN" ON ADDITIONAL SIM CARE AND INSERTION POINTS. 2. Insert the modem into the PC card slot of your PC.
MER L IN U7 30 U SER GU ID E 1 5 FIGURE 23 FIGURE 24 FIGURE 25 FIGURE 26 FIGURE 27 GU-90023775 Revision 1
MER L IN U7 30 U SER GU ID E 1 6 FIGURE 28 FIGURE 29 Windows has now detected and installed the drivers for your U730 Merlin. Proceed to Section 2. You may verify all the drivers in Windows Device Manager.
MER L IN U7 30 U SER GU ID E 1 7 2 MOBILINK In This Section • Describing MobiLink Software Suite • Starting MobiLink • MobiLink’s Main Window • Using MobiLink to connect to and disconnect from the Network • MobiLinks features • Create a data session with MobiLink This section will describe the MobiLink Software Suite, how to use MobiLink to connect to and disconnect from the Network along with the various functions associated with the buttons and the menu. 2.
MER L IN U7 30 U SER GU ID E 1 8 2.2.1 Main Display Window Active Profile Selection Menu Icon Display Mobile Links WWAN, WiFi, Ethernet Signal Strength Indicator Connection Status MOBILE VIEW 3G Network Connect\Disconnect 2.2.
MER L IN U7 30 U SER GU ID E 1 9 2.2.3 Main Display Window Menu button: Web browser button: SMS Client button: Address Book Client button: Online help button: Minimize button: Exit button: Displays the various features of MobiLink Launches your Web browser Launches MobiLink's SMS client Launches MobiLink's address book client Launches MobiLink's online help Will minimize MobiLink Will exit out of MobiLink 2.2.4 Icon Display Window Click on the Menu Button will display various features of MobiLink.
MER L IN U7 30 U SER GU ID E 2 0 2.2.5 Creating a data session NOTE: PLEASE ENSURE YOU HAVE AN ACTIVE UMTS DATA ACCOUNT WITH A UMTS SERVICE PROVIDER, THE SIM MUST BE ENABLED FOR UMTS AND SMS AS REQUIRED. 1. Double-click on the MobiLink icon that MobiLink places on your desktop during the installation process. 2. The MobiLink software will then initialize your UMTS Merlin. See Figure 30. FIGURE 30 3.
MER L IN U7 30 U SER GU ID E 2 1 4. The Merlin will now search for available networks. See Figure 32. FIGURE 32 5. The Merlin will then attempt to "ATTACH" to the network, and if successful, you will see Figure 33. Depending on which technology it was originally set to the LED should blink green for GPRS or blue for UMTS.
MER L IN U7 30 U SER GU ID E 2 2 FIGURE 34 Click New. The Profile Wizard Window Step 1 of 3 will appear. See Figure 35. FIGURE 35 Enter your name of choice for the profile, example, 3G HSDPA and your APN provided to you by your service provider, example, internet.com. Click Next. The Profile Wizard Window Step 2 of 3 will appear. See Figure 36. FIGURE 36 Enter the phone number *98# (or network specified phone # if necessary). Click Next. The Profile Wizard Window Step 3 of 3 will appear.
MER L IN U7 30 U SER GU ID E 2 3 FIGURE 37 If required enter your Username, Password and Confirm password. Click Finish. You will now see your profile in the profile list. See Figure 38. Click OK. NOTE: MOST EUROPEAN SERVICE PROVIDERS DO NOT REQUIRE A USERNAME AND PASSWORD. LEAVE THESE FIELDS BLANK IF YOUR SERVICE PROVIDER DOES NOT REQUIRE A USERNAME AND PASSWORD FIGURE 38 You have now created a profile that will appear in the Active Profile Selection Menu. See Figure 39.
MER L IN U7 30 U SER GU ID E 2 4 6. Select the available profile or a profile that you created from the Active Profile Menu (clicking on V symbol) See Figure 39 above. 7. Click Connect. FIGURE 40 8. Your Merlin will attempt to connect to the network. See Figure 41 FIGURE 41 9. Following successful authentication, your Merlin will connect to the network. See Figure 42 FIGURE 42 10. To disconnect from the network, click the Disconnect button.
MER L IN U7 30 U SER GU ID E 2 5 3 SENDING AND RECEIVING SMS MESSAGES In This Section • What is SMS • Use The SMS client in MobiLink to send SMS messages • Use the SMS client in MobiLink to read messages This section will assist you in using the Short Messaging System client in MobiLink 3.1 WHAT IS SMS Short Message Service (SMS) is the transmission of short text messages to and from mobile devices.
MER L IN U7 30 U SER GU ID E 2 6 MobiLink SMS Toolbar Description New SMS/Email Message: Creates a new message Delete: Deletes the selected SMS message(s) Reply: Copies the sender field to a new message Forward Copies the message contents to a new message SMS Mailbox Description Inbox: contains received messages Outbox: is a temporary storage place for messages waiting to be sent Sent: stores the SMS messages that have been sent 3.2.1 Sending SMS Messages 1. Launch the MobiLink application (See section 2.
MER L IN U7 30 U SER GU ID E 2 7 4. In the To box, type the phone number of each recipient, separating names with a semicolon (;). To add phone numbers from the Address Book, click the To button and then select the phone number. 5. Type your message, and then click Send on the toolbar. 3.2.2 Sending SMS Messages Once you are attached to the Network, you are able to receive SMS messages. MobiLink will notify you when you receive an SMS message. See Figure 46.
MER L IN U7 30 U SER GU ID E 2 8 4 DETERMINE MERLIN STATES In This Section • Determine the current state of your UMTS Merlin, by interpreting the cadence (flashing sequence) and colour of the Light Emitting Diode The Light Emitting Diode (LED) is a device that lights up when power is applied to it. Interpreting the LED’s flashing sequence and color, will provide you with the current state of your UMTS Merlin. See Table 1 below.
MER L IN U7 30 U SER GU ID E 2 9 NOTE: WHEN THE MODEM TRANSITIONS FROM ONE STATE TO ANOTHER, THE ACTUAL LED DISPLAY WILL NOT CHANGE IMMEDIATELY, RATHER, IT WILL ONLY CHANGE ONCE THE MODEM HAS CONFIRMED THAT THE NEW STATE IS VALID.
MER L IN U7 30 U SER GU ID E 3 0 5 TROUBLESHOOTING In This Section • Troubleshooting common problems This section will assist you in resolving common problems that might arise during installation or connecting to the network. Problem 1.1: Cannot install MobiLink Problem 1.2: When I run the MobiLink software, I get the message “No Card Detected” what does this mean? Problem 1.3: When I insert the modem, I get “Unknown_PCMCIA_Manufacturer” instead of “Novatel_ Wireless Merlin_UMTS_Modem Problem 1.
MER L IN U7 30 U SER GU ID E 3 1 1.1 CANNOT INSTALL MOBILINK POSSIBLE CAUSE: YOU DON’T HAVE ADMINISTRATIVE PRIVILEGES RESOLUTION: Windows 2000 and XP 1. 2. 1.
MER L IN U7 30 U SER GU ID E 3 2 WINDOW 2 5. Expand Modems, Ports and USB Serial Bus Controllers category by clicking on the + sign. See Window 3 WINDOW 3 NOTE: DEVICES HIGHLIGHTED. THEY WILL NOT BE HIGHLIGHTED ON YOUR MACHINE.
MER L IN U7 30 U SER GU ID E 3 3 6. Check and see if you have a yellow exclamation mark or red X on any device. If you do, try the following. • • Reboot your PC or Uninstall and reinstall the drivers (Do not have the Merlin plugged in when reinstalling) To Uninstall follow these steps. For Windows 2000 and XP 1. Go to Start > settings > control panel > Add or remove programs > Select MobiLink and click Remove. Make sure your modem is plugged in while uninstalling. (See Windows help if necessary) 1.
MER L IN U7 30 U SER GU ID E 3 4 1.6 PROBLEM: WHEN I RUN MOBILINK SOFTWARE, THE WINDOW “SEARCHING FOR NETWORK” WILL BE DISPLAYED CONTINUOUSLY POSSIBLE CAUSE 1: OUT OF GSM COVERAGE AREA RESOLUTION: RELOCATE TO AN AREA OF COVERAGE. CONTACT YOUR SERVICE PROVIDER FOR DETAILS OF THEIR COVERAGE AREAS. POSSIBLE CAUSE 2: CONFIGURATION SET TO MANUAL NETWORK SELECTION RESOLUTION: CHANGE BACK TO AUTOMATIC 1.
MER L IN U7 30 U SER GU ID E 3 5 WINDOW 5 3. Check appropriate boxes if you are using a proxy server. See Window 6 WINDOW 6 POSSIBLE CAUSE 4: DNS SERVER PROBLEMS RESOLUTION 4: Windows 2000 and XP 1. Click Start > Run and type in Command in the Run Window. A DOS window should open.
MER L IN U7 30 U SER GU ID E 3 6 WINDOW 7 2. At the C prompt type in PING www.nvtl.com • • GU-90023775 Response: Unknown host www.nvtl.com --- Usually faulty DNS. Call your Network Provider Response: Pinging nvtl.com [216.65.221.49] with 32 bytes of data. --- DNS ok even if you don’t get reply from ping.
MER L IN U7 30 U SER GU ID E 3 7 6 PRODUCT SPECIFICATION In This Section • Technical and Environmental Specifications 6.1 TECHNICAL SPECIFICATION This section outlines the technical and environmental specifications of your Merlin U730 Name: Model: Approvals: Dimensions: Wireless Network – Dual Mode: PC Card Standard: GU-90023775 Merlin U730 NRM–U730 CE Mark (Europe), FCC (North America) 120.6 x 54 x 10.8 mm UMTS/HSDPA and GPRS/EDGE Type II PC Card 3.
MER L IN U7 30 U SER GU ID E 3 8 Technology: Band Designation: Multi Class Transmit Band: Receive Band: Power Output – Transmit Power: Power Output (EDGE) – Transmit Power Band Designation: Multi Class Transmit Band: Receive Band: Power Output – Transmit Power: Power Output (EDGE) – Transmit Power: GU-90023775 GPRS/EDGE GSM (850MHz) MS-10 (maximum : 4 RX, 2 TX, 5 slots) 824MHz – 849MHz 869MHz – 894MHz Class 4 (+33dBm) E2 (+27dBM) E-GSM (includes standard GSM 900MHz) MS-10 (maximum : 4 RX, 2 TX, 5 slots)
MER L IN U7 30 U SER GU ID E 3 9 6.
MER L IN U7 30 U SER GU ID E 4 0 7 SAFETEY AND REGULATIONS In This Section • • • Wireless Communication Safety and Hazards Regulatory Information This section will inform you of the important safety measures you should be aware, including the standards that the modem complies to. 7.1 WIRELESS COMMUNICATIONS IMPORTANT NOTICE Due to the transmission and reception properties of wireless communications, data can occasionally be lost or delayed.
MER L IN U7 30 U SER GU ID E 4 1 ¾ chemicals or particles, such as grain, dust or metal powders, and any other area where you would normally be advised to turn off your vehicle engine. Near Medical and life support equipment o Do not operate your modem in any area where medical equipment, life support equipment, or near any equipment that may be susceptible to any form of radio interference. In such areas, the host communications device must be turned off.
MER L IN U7 30 U SER GU ID E 4 2 R&TTE REQUIREMENT DESCIPLINE APPLIED STANDARD Article 3.1(a) Health Article 3.1(a) Article 3.1(b) Safety EMC Article 3.2 Spectrum ICNIRP 1998 European Council Rec.
MER L IN U7 30 U SER GU ID E 4 3 FEDERAL COMMUNICATIONS COMMISSION NOTICE (FCC -- UNITED STATES) Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
MER L IN U7 30 U SER GU ID E 4 4 WARNING: DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF. SUCH ACTION MAY VOID THE WARRANTY. THE MERLIN PC CARD MODEM OEM IS FACTORY TUNED. NO CUSTOMER CALIBRATION OR TUNING IS REQUIRED. CONTACT NOVATEL WIRELESS TECHNICAL SUPPORT FOR INFORMATION ABOUT SERVICING YOUR WIRELESS COMMUNICATION DEVICE.
MER L IN U7 30 U SER GU ID E 4 5 8 APPENDIX A 8.1 UNLOCKING A SIMLOCKED MODEM WITH MOBILINK The term SIMLOCK is often used by the industry when a modem/data card is configured for use only with SIMs of a particular carrier. Technically speaking, when a modem/data card is SIMLOCKED it is actually NETWORK LOCKED. Carriers usually request specific configurations for the modem/data card, one of which is for the modem to be SIMLOCKED.
MER L IN U7 30 U SER GU ID E 4 6 4. After approximately 30 seconds MobiLink will request that you enter the SIM PIN again. As in step 2 . See Figure 41 above. Enter PIN code in the box and click OK. 5. After a little while the Modem/data card should start searching for available networks. At this point you have successfully unlocked the modem/data card. NOTE: YOU ONLY HAVE TO ENTER THE MEP CODE ONCE AND THE MODEM/DATA CARD WILL BE PERMANENTLY UNLOCKED.
MER L IN U7 30 U SER GU ID E 4 7 9 DOCUMENT CONTROL REVISION CONTROL Revision Number DRAFT DRAFT [REV B] DRAFT [REV C] Rev 1 GU-90023775 Revision History DRAFT Add frequencies Add SAR value Finalize Compliance Section Revision 1
