User’s Guide Personal Video Phone
Copyright © 2004 WorldGate Service, Inc. All rights reserved. Reproduction of this document in part or in whole without explicit permission of WorldGate Service, Inc. is strictly forbidden. Information presented in this guide is subject to change at any time without notice. While every precaution has been taken in the preparation of this guide, WorldGate assumes no responsibility for errors or omissions and no liability for damages caused by the use of the information in this guide.
Contents Introducing Ojo .........................................................................5 FCC and Interference Information ..............................................6 Notification of the Local Telephone Company .........................6 Rights of the Telephone Company .........................................7 Interference Information ......................................................7 Hearing Aid Compatibility......................................................
Contents Taking a Caller ID Picture ................................................... 25 Adjusting the Speakerphone Volume During a Call ............... 27 Using the Cordless Handset for Audio Privacy ...................... 27 Muting the Audio During a Call ........................................... 27 Turning the Camera Off for Video Privacy During a Call ........ 28 Speed Dialing .................................................................... 28 Phonebook..........................................
Introducing Ojo Welcome! Thank you for choosing the Ojo™ Personal Video Phone from Motorola—a global leader in communications technology. Ojo is the first video phone to provide true-to-life video telephone calls over the Internet. Its unique design lets you make hands-free calls with full-motion video, and the camera and display screen are ideally positioned for natural, face-to-face conversations. With Ojo, you’ll think that you’re talking to the person next to you, rather than talking on the phone.
FCC and Interference Information This equipment complies with Parts 15 and 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA). A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug are provided with this product.
FCC and Interference Information Rights of the Telephone Company Should your equipment cause trouble on your line, which may harm the telephone network, the telephone company shall, where practical, notify you that temporary discontinuance of service may be required. Where prior notice is not practical and the circumstances warrant such action, the telephone company may temporarily disconnect service immediately. In case of such temporary discontinuance, the telephone company must: 1.
FCC and Interference Information If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment on and off, you can try to correct the interference with one or more of the following measures: 1. Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is connected. 2.
Important Safety Instructions When using Ojo, follow these safety precautions to reduce the risk of fire, electric shock, and injury to persons or property: 1. Keep all slits and openings of the phone unblocked. Do not set the phone on a heating register or over a radiator. Ensure that proper ventilation is provided at the installation site. 2. Do not use while wet or while standing in water. 3. Do not use this product near water (for example, near a bath tub, kitchen sink, or swimming pool). 4.
Important Safety Instructions Installation Guidelines 1. Read and understand all instructions and save them for future reference. 2. Follow all warnings and instructions marked on the product. 3. Do not install this product near a bathtub, sink, or shower. 4. Operate this phone using only the power source indicated on the marking label. If you are unsure of the power supply to your home, consult your dealer or local power company. 5. Do not place this product on an unstable cart, stand, or table.
Getting Started What You Need To set up your Motorola Ojo Personal Video Phone, you need: • High-speed Internet service, a related cable or DSL modem, and a compatible router. • Active home telephone account (for conventional telephone calls). • Ojo Unit ID Number located on the box and on the bottom of your Ojo.
Getting Started Choosing a Location x Place Ojo near your high-speed cable or DSL modem and telephone jack. To locate Ojo elsewhere in your home, refer to Replacement cordless handsets and power supplies are available should they become lost or damaged. Contact your retailer or call an Ojo customer service representative at 1-877 FOR MY OJO (1877-367-6965) to order units. Occasionally, Ojo may inform you that software upgrades are available for installation.
Getting Started Charging the Handset After you’ve installed the handset battery pack, place the cordless handset in the handset cradle. An indicator on the handset screen shows that the handset is charging.
Getting Started Note: You can register or make a call before the handset is fully charged by leaving the handset in the cradle. Keep the handset in the cradle to allow the battery pack to charge fully. It takes approximately twelve hours to charge the battery pack for the first time. When the battery pack is fully charged, the handset screen displays a fullpower indicator. When the battery needs recharging, the power indicator flashes and LOW BATTERY appears on the handset screen.
Getting Started 4 Plug one end of the telephone line into a phone jack and the other end into the “TO WALL” port on the back of Ojo. 5 Turn on the power to the modem, wait one minute, then turn on the power to the router. 6 Plug one end of the Ojo power cord into the Ojo power block and the other end into an electrical outlet. 7 Plug the Ojo power block into the “12V/3A” port on the back of Ojo. Ojo powers on, performs a series of self-tests, and displays a series of startup screens.
Getting Started Note: If you have already registered Ojo and established an Ojo account, the Ojo Home screen may be displayed instead of the "Please Call Customer Service" message. Refer to Replacement cordless handsets and power supplies are available should they become lost or damaged. Contact your retailer or call an Ojo customer service representative at 1-877 FOR MY OJO (1-877367-6965) to order units. Occasionally, Ojo may inform you that software upgrades are available for installation.
Getting Started Registering Ojo and Establishing an Ojo Account Before you can use Ojo, you must register and establish an Ojo account. This account enables you to make and receive video calls with other Ojo users.
Getting Started Setting the Correct Time Zone 1 From the Ojo Home screen, press or to highlight MAIN MENU, then press SELECT. The Main Menu appears. 2 Highlight and select Customize to display the Customize screen. 3 Highlight and select Time Zone and then use or keys on the handset keypad to the display the desired time zone. Note: The list of time zones includes Eastern, Central, Mountain, Pacific, Arizona, Aleutian, Alaska, Hawaii, Samoa, Michigan, Indiana-Starke, and East Indiana.
Ojo Controls and Screens Ojo (without Cordless Handset) Lens Cover Camera Lens and Microphone Video Screen Video Screen Inset Operation Buttons: TALK/SPKR END LOCATE Cradle for Cordless Handset Speaker Volume Control Buttons Cordless Handset Earpiece Handset Screen MUTE END TALK SELECT Navigation Keys ( Numeric Keypad Microphone 19 )
Ojo Controls and Screens Screens Ojo has two screens: the video screen and the handset screen. The video screen displays: • During a call, the incoming and outgoing video (shown on page 19) . • In standby mode, the Ojo Home screen is used for easy navigation of Ojo’s features and functions. • When not in use, the video screen will go blank. Pressing any key will reactivate the display.
Setting Up Ojo Ojo can be customized by selecting the ring tone, ring volume, LCD brightness, and your time zone. Each of these selections is accessed from the Customize screen. Note: Scroll through the options for each selection by pressing the keys on the handset keypad. or Customizing Ojo 1 From the Ojo Home screen, press or to highlight MAIN MENU. Press SELECT. The Main Menu appears. 2 Highlight and select Customize to display the Customize screen. 3 Select the desired settings (see below).
Setting Up Ojo Setting the Ring Volume 1 Highlight and select Ring Volume and then use the or on the handset keypad to display the desired ring volume. keys Note: Ojo displays the current ring volume setting. The ring volumes will play as you scroll through the choices. 2 After the desired ring volume is displayed, press SELECT and then press to save the selection. Ojo prompts you to confirm. 3 Use the and keys to highlight Yes, then press SELECT.
Using the Basic Functions Making a Video Call Ojo allows you to make both video and conventional telephone calls. When you make a video call, the party receiving your call must have an Ojo or other interoperable product. To use Ojo as a conventional phone, attach a phone line (see page 14). Note: You must register Ojo before you can make or receive a video call. See page 14 for the procedure. 1 Check that the Home screen is displayed. 2 To preview the image that the other party will see, press the key.
Using the Basic Functions 6 If you do not want the other party to see you, slide the lens cover to the left (see page 28). The orange block covers the camera lens, and your image does not appear. In its place, a message is displayed to the other party indicating that your camera is off. Note: Whenever the camera lens is covered, a notice displayed in the video screen inset reminds you that video privacy is on. Slide the lens cover to the right to allow the camera to display your video image.
Using the Basic Functions 3 Press TALK. You are now connected, and you can hear the caller speaking. The video screen displays live video of the person who called. Your camera is not activated automatically. Consequently, neither the caller nor you can see your video image (notice the ”Camera is off” message at the bottom). 4 To turn your camera on, press SELECT. Your video image replaces the “Camera is off” message. 5 To end the call, press END.
Using the Basic Functions Taking a Caller ID Picture A key feature of Ojo is seeing a still picture of the caller as part of the Caller ID function. By taking Caller ID pictures during your video calls, you can save these still pictures as part of your Phonebook entries. Note: Phonebook entries do not require Caller ID pictures. You can capture Caller ID pictures at any time during a video call.
Using the Basic Functions Note: The next time you place or receive a call from this number, the Caller ID picture you saved will be displayed. You can take a new Caller ID picture during a subsequent call by following the above procedure. Note: Ojo adds the picture directly into the Phonebook entry when you are calling someone that is already in the Phonebook.
Using the Basic Functions Turning the Camera Off for Video Privacy During a Call You can shut off your camera during a call for video privacy. 1 Slide the lens cover to the left to close the cover and prevent the caller from seeing you. “Camera is off” replaces your video image. 2 To enable the caller to see your video image again, slide the lens cover to the right. Your video image replaces the “Camera is off” message. The other party can see you again on their incoming video screen.
Phonebook The Ojo Phonebook makes it easy to call those you talk to frequently. It stores up to 100 entries. A phonebook entry can be added manually, from a call log (see page 36), or at the end of a call. Adding a Listing to the Phonebook You can add a Phonebook entry any time you are not using Ojo to make a call. 1 From the Ojo Home screen, press or to highlight PHONEBOOK and then press SELECT. The Phonebook screen appears. 2 Highlight and select ADD NEW ENTRY to display the Phonebook Edit screen.
Phonebook 3 Highlight and select Name, and use the handset numeric keypad to enter the name. After the character you want to enter is displayed, wait three seconds for the cursor to move to the next space. x Press a key once to enter the lower case first letter on that number key. For example, press 4 once to enter g: x Press a key two or three times to enter the second or third lower case letter.
Phonebook 5 Highlight and select Speed. Speed (Speed Dial) allows you to make a call to anyone in your Phonebook using a one- or two-digit number. To enter the speed dial number for this entry, do either of the following: or to display the next available x Press speed dial number. x Enter the speed dial number using the keypad. Ojo notifies you if the number you enter is invalid or unavailable. After you have entered the speed dial number, press SELECT.
Phonebook Calling from the Phonebook 1 From the Ojo Home screen, press or to highlight PHONEBOOK and then press SELECT. The Phonebook screen appears. 2 Press 3 Press TALK. The call is made. or to highlight the desired listing. Editing a Phonebook Listing 1 On the Home screen, press or to highlight PHONEBOOK and press SELECT. 2 Press or to scroll among the listings in your phonebook until the one you want to edit is highlighted. 3 Press SELECT.
Phonebook Deleting a Phonebook Listing 1 On the Home screen, press press SELECT. or 2 Press or to scroll among the listings in your Phonebook until the listing you want to delete is highlighted. 3 Press SELECT to display the Phonebook Edit screen. 4 Press to highlight the Delete button and then press SELECT to delete the listing. Ojo prompts whether to delete the Phonebook listing.
Phonebook Finding a Name in the Phonebook 1 From the Ojo Home screen, press or to highlight PHONEBOOK and then press SELECT. The Phonebook screen appears. 2 Use the handset keys to enter the first letter of the name. The first listing beginning with that letter is displayed. For example, press the 5 key to display the first listing that begins with the letter J. 3 Press the same key again to display listings that begin with the next letter on that key.
Call Logs Reviewing the Calls Received or Calls Dialed Logs The Calls Received and Calls Dialed logs keep track of the last ten calls received and the last ten calls dialed, respectively. You can quickly return a call from either log. Placing a Call from the Calls Received or Calls Dialed Log 1 On the Home screen, press or to highlight MAIN MENU and press SELECT. The Main Menu is displayed. 2 Highlight and select CALLS RECEIVED or CALLS DIALED to display one of the call log screens.
Call Logs 3 Press or to scroll through the list of calls until the call you want is highlighted. 4 Press 5 Select an option: to display the options screen. x To delete a single call on the log, highlight and select DELETE ENTRY. x To delete all of the calls on the log, highlight and select DELETE ALL. Adding a Name to Your Phonebook from a Call Log You can quickly add the name/number of a caller listed on either call log to your Phonebook.
Appendix 1 – Caring for Ojo Appendix 1 – Caring for Ojo Clean external components with a soft cloth dampened with water. If needed, use mild soap to remove stains. Important: Never use strong detergents, other harsh cleaning agents, or treated cloths, as they may damage the surface of Ojo. Never use a spray or excess water, as this may affect electrical continuity. Replacement cordless handsets and power supplies are available should they become lost or damaged.
Appendix 2 – Network Installation Appendix 2 – Network Installation There are several possible ways to set up Ojo as part of your home network. Several typical home network configurations that include Ojo are described below. 1 You can set up Ojo anywhere in your house (it doesn't have to be right next to the modem) using Homeplug™ technology. Homeplug is a new technology that allows you to use household power outlets to replace any Ethernet connection.
Appendix 2 – Network Installation 3 You also can connect Ojo to the router as shown below: Note: This manner of connecting Ojo is not recommended and may not work if you have a DSL modem. Your DSL modem must support DHCP. It will not work if the DSL modem requires PPPoE support. 4 If you have a DSL modem, connect Ojo to the DSL modem using a DSL-compatible router.
Appendix 3 – Startup Connections Appendix 3 – Startup Connections Changing Bandwidth Profile and Internet Settings The Connection screen allows you to change your bandwidth profile or Internet settings. Normally the default settings work best. The selected bandwidth profile needs to be less than your upstream speed. If the bandwidth selected exceeds your upstream speed, the quality of your Ojo calls will deteriorate and your Ojo may not function properly.
Appendix 3 – Startup Connections 6 7 After you select the desired method, press SELECT. If you selected Static IP Address, you need to enter the following information: IP Addr, DNS 1, DNS 2, Mask, and Route. Important: Before entering any Static IP Address information, contact your Internet Service Provider (ISP) to obtain the correct address information. Entering incorrect information will render your Ojo inoperable.
Appendix 4 – Troubleshooting Appendix 4 – Troubleshooting If this happens... Before calling Technical Support... During Installation and Power-Up… Ojo prompts you to “Please Plug In The Network Cable.” Check that the Ethernet cable is connected to the “TO MODEM” port on the back of Ojo, and the other end is plugged into an open port on your router. The “TO MODEM” port uses green and amber LEDS to indicate connection status and speed.
Appendix 4 – Troubleshooting If this happens... Before calling Technical Support... During Installation and Power-Up… Ojo informs you of network problems and displays “Network Problems. Please Consult User Manual.” Press to move to the CONNECTION screen. You may need to enter a Static IP address for your network set up. Please refer to Appendix 3. If, after updating your IP address, Ojo again checks for a network connection and fails, place a call to Customer Service.
Appendix 4 – Troubleshooting If this happens... Before calling Technical Support... During Installation and Power-Up… After successfully connecting to the server, Ojo prompts you to “Please Call Customer Service“ while “Activating Phone” is highlighted in orange. Place a call to Customer Service to activate the telephone. You’ve made all the connections but the Home screen does not come up. Check that power is connected and the power source is turned on.
Appendix 4 – Troubleshooting If this happens... Before calling Technical Support... During Installation and Power-Up… Ojo displays a “Failed to Connect” message when you turn on the power. Ojo always displays a “Failed to Connect” message the very first time you power on before activating the phone. Call a customer service representative to activate or re-activate the phone. It takes a really long time for Ojo to get to the Home screen. It can take up to five minutes.
Appendix 4 – Troubleshooting If this happens... Before calling Technical Support... During the Call… The self-image video is too dark. Increase the lighting in the room. There is no incoming video (of the other party) on the video screen. Ask the other party to check that their camera lens is not covered. Cancel the call and try again. Check router settings. Refer to your router documentation and make sure that UPnP is enabled on the router. The incoming video image is too dark.
Appendix 5 – Technical Specifications Personal Video Phone Technical Specifications General DC Input DC Current Power Consumption Operating Temperature Storage Temperature Dimensions Weight 12 V 5 A (typical) 30 W (typical) 10q to 40qC 0q to 60qC 14” x 8.5” x 7.5” 2.
Appendix 5 – Technical Specifications Personal Video Phone Technical Specifications (Continued) Video (in call) Resolution Frame Rate Compression 176 x 144 (QCIF) 30 fps H.264 Standards and Certifications Standards Certifications IEEE 802.3, 10 Base-T, 802.UT 100 Base-TX FCC, CE Cordless Handset Technical Specifications General Dimensions Weight Display Range (Nominal Effective) 6.25” x 1.5” x 0.
Index A D adjusting volume............................ 25 audio muting ............................ 25 privacy............................ 25 volume control .......... 17, 25 DSL service .................... 11, 36 F FCC information .....................6 H B handset........................... 11, 17 charging ..........................12 controls ...........................17 Homeplug™ .........................35 bandwidth profile changing......................... 36 battery pack ...................
Index connecting ...................... 13 contents.......................... 11 overview ........................... 5 registering....................... 11 setting up.................. 11, 35 Unit ID Number............... 11 S safety instructions...................9 screens .................................18 setup.....................................19 speaker.................................17 speed dialing ........................26 P T phonebook ........................... 27 adding a listing ...
