User's Manual

Appendix 4 – Troubleshooting
44
If this happens... Before calling Technical Support...
During Installation and Power-Up…
After successfully connecting
to the server, Ojo prompts
you to “Please Call Customer
Service“ while “Activating
Phone” is highlighted in
orange.
Place a call to Customer Service to
activate the telephone.
This is a routine occurrence the first time
you set up Ojo.
You’ve made all the
connections but the Home
screen does not come up.
Check that power is connected and the
power source is turned on.
Check router settings. Refer to your router
documentation and make sure that UPnP
is enabled on the router.
The Home screen displays
the wrong time and date.
If your time and date are off by more than
a day or two, check router settings. Refer
to your router documentation and make
sure that UPnP is enabled on the router.
Otherwise, review
Setting the Correct
Time Zone
on page 20 of your User Guide .
Your Ojo may be functioning correctly but
set for the wrong time zone.