User's Manual

Appendix 4 – Troubleshooting
46
If this happens... Before calling Technical Support...
During the Call…
The self-image video is too
dark.
Increase the lighting in the room.
There is no incoming video
(of the other party) on the
video screen.
Ask the other party to check that their
camera lens is not covered.
Cancel the call and try again.
Check router settings. Refer to your
router documentation and make sure that
UPnP is enabled on the router.
The incoming video image is
too dark.
Tell the other party to increase the
lighting in the room they are in.
Try adjusting the brightness of your LCD
screen. Review to
LCD Brightness on
page 20 of the User Guide.
The incoming video image
freezes.
Allow a few seconds for the problem to
correct itself.
Cancel the call and try again.
There is no incoming audio
(you can’t hear the other
party).
Check that the Mute function is off.
Check the speaker volume setting.
Check router settings. Refer to your
router documentation and make sure that
UPnP is enabled on the router.
There is an echo. Lower the volume.
The surface may be too hard. Put a
placemat or mouse pad under Ojo.
The acoustics of the room may not be
ideal. Move Ojo to another location with
better acoustics.