Specifications

21
AROYA
4.3 TROUBLESHOOTING
Table 6 lists common problems and their solutions. If the problem is not listed or these
solutions do not solve the issue, contact Customer Support.
Table 6 Troubleshooting
Problem Possible Solutions
Sensor is not reporting data
GATEWAY
Check that the device is powered on by observing the red light is on.
Confirm internet connectivity through the orange flashing light.
ROUTER and ROUTER CLIMATE
Check that the device is powered on (solid red light).
SENSOR STATION and SENSOR NOSE
Make sure that the STATUS light flashes green upon pressing the
function button to indicate that the device is set on.
If the STATUS light flashes red upon pressing function button,
then the device is asleep. Press the function button until the light
response flashes green.
If problems with the device persist please reset the sensor hardware
by holding the press pad button for more than 3 s and wait to
confirm the light indicated reset for 3 s.
4.4 CUSTOMER SUPPORT
NORTH AMERICA
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 7:00 am to 5:00 pm Pacific time.
Email: [e-mail]
[e-mail]
Phone: [phone]
Fax: [phone]
Website: metergroup.com