Warranty

Methven will, free of charge, during the Warranty Period for the relevant product (as set out below) repair, or at its option
replace, products which not comply with the specification for such products (as set out on Methven’s website and in
Methven’s brochures and other marketing materials) due to defects in materials, workmanship and/or design (other than a
design made, furnished or specified by the Customer).
Methven will not be required to repair or replace products under this warranty where:
• the Customer is unable to prove that the product was purchased from Methven or a Methven-approved supplier by
supplying Methven with an original valid invoice and/or receipt;
• the product has not been installed, maintained and, where relevant, repaired by Methven or a professional plumber with at
least NVQ Level 2 plumbing qualifications (or equivalent);
• any instructions as to storage, installation or use of the products made available to the Customer have not been complied
with (including instructions regarding the use of filters and/or temperature and pressure levels of water connected to the
products)
• the system the products are fitted to contains contain debris
• the product has been damaged by misuse, accident, or neglect
• harsh detergents or abrasive cleaners must not have been used on the product.
• the product has been tampered with or repaired in any way other than in accordance with this warranty
• the product has discolouration, corrosion or rusting from ‘hard’ water and/or other environmental factors
• the product has not been serviced at regular intervals in accordance with the manufacturers instructions
This warranty will apply to any products and/or replacement parts which are repaired or replaced for the remainder of the
original Warranty Period.
Where Methven is unable to provide a replacement product, we may offer you an alternative replacement product or
refund.
Exclusions of Liability
This warranty does not cover:
• damage to products caused by any reason other than defective materials, workmanship and/or design, including any
damage caused by any person who is not employed by Methven; or
• filters, seals, washers, nuts, bolts, screws and any other consumable or wearable items