Installation guide

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Page 18
Scribe EC Quick Installation Guide
with Prism PLUS Printer
Document Revision: 2004/12/07
ScribeEC with OptiEC PRO printer
Installation Guide
Document Revision: 2005/05/20
Troubleshooting
1. The ScribeEC program did not recognized the loader.
a. Check the power cable on the back of the ScribeEC loader.
b. Make sure the power switch in the power supply of the loader is in the ON
position (the I is pressed in).
c. Make sure the power switch on ScribeEC loader is turned ON.
d. Check the serial cable (RS232) connection between the ScribeEC loader
and the host PC.
2. ScribeEC program did not recognize any drives.
a. Press the eject button on the drive to check for power to the drives.
b. Check the power cable connection on the back of the drive bay.
c. Turn the power button on the drive bay. The power button is located on
the front of the tower. *The power button on the six bay tower is located
on the back.
d. Check the firewire cable connection between the drive bay and the host
PC.
e. Check the Device Manager for the IEEE-1394 Bus host controllers which
is the firewire PCI controller card installed in the host PC.
f. Check if the Windows operating system recognized the drives by going to
My Computer or Device Manager. Windows operating system must
initialize the drives prior to executing the ScribeEC program.
3. ScribeEC program did not recognize printer.
a. Make sure the power to the printer is turned ON. The power button is
located on the top of the printer.
b. Make sure the ScribeEC program is set for OptiEC PRO printer (page 12).
c. Check the USB cable connection between the printer and the host PC.
d. Check the printer interface cable connection between the printer and the
ScribeEC loader.
4. Generated PRN files fail to print.
a. Check the printer driver settings (page 9-10).
b. The PRN files depend on the correct printer driver settings.
c. Any changes to the printer driver settings results in creating a new PRN
file.