Mi-T-M ® SERVICE POLICY PRESSURE WASHERS WATER TREATMENT SYSTEMS WET/DRY VACUUMS PORTABLE GENERATORS COMBINATION AIR COMPRESSOR/GENERATORS EFFECTIVE JANUARY 1, 2007 Mi-T-M Corporation · Peosta, IA 52068 800-367-6486 / FAX 563-556-1235 © Copyright 2007, Mi-T-M Corporation 102Q4-011007
INTRODUCTION The Mi-T-M® Corporation's commitment to the cleaning industry is as broad as our product line. Part of that commitment is to the end user in assuring proper support after the the sale. A strong Service Department both in the field and at the factory is absolutely necessary to carry through on that commitment.
SERVICES TO BE PROVIDED BY Mi-T-M® SERVICE ASSISTANCE Services provided: 1. Assistance to the Dealer in solving customer service problems. 2. Service Training. 3. Provide warranty labor reimbursement to trained Factory Authorized Service Centers. PUBLICATIONS Mi-T-M® shall supply to the Dealer at no cost the initial Service Center Master Catalog which includes the following support materials: 1. Service Policy and Flat Rate Manual 2. Parts Price List and Quick Reference Chart 3. Warranty Claim Forms 4.
SERVICES TO BE PROVIDED BY THE DEALER DEALER RESPONSIBILITY 1. The Servicing Dealer agrees to abide by the terms set forth in the Mi-T-M® Corporation Service Agreement. 2. The Servicing Dealer agrees that should any part become defective under normal and proper usage and maintenance, he will repair or replace the parts without charge to the original purchaser during the period of warranty as specified on the Standard of Warranty as it applies to a specific model. 3.
SERVICES TO BE PROVIDED BY THE DEALER (con't.) SERVICE FACILITIES Mi-T-M® Authorized Service Centers are required to provide a fully equipped service shop. The following is a list of minimum tools required to properly service most Mi-T-M® pressure washers and air compressors: • An assortment of hand tools (metric and U.S.
Mi-T-M® CORPORATION WARRANTY RESPONSIBILITY ORIGINAL PURCHASER The warranty to the original retail customer begins on the date of delivery of the product to him by the Dealer. The warranty will be in effect as specified in the Statement of Warranty provided with the time of warranty request. Warranty will apply only if the purchaser can provide proof of purchase at the time of warranty request.
Mi-T-M® CORPORATION STATEMENT OF WARRANTY CWC SERIES / JCW SERIES / CBA SERIES Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Mi-T-M® CWC SERIES/JCW SERIES/CBA SERIES pressure washer to be free from defects in materials and workmanship during the following periods: For Lifetime against freezing and cracking: Pump manifold For seven (7) years from date of original purchase: High pressure pump For two (2) years from date of original purchase: Cart assembly Plumbing Pulleys
Mi-T-M® CORPORATION STATEMENT OF WARRANTY CW SERIES Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Mi-T-M® CW SERIES pressure washer to be free from defects in materials and workmanship during the following periods: For Lifetime against freezing and cracking: Pump manifold For ten (10) years from date of original purchase: High pressure pump For two (2) years from date of original purchase: Cart assembly Plumbing Pulleys For one (1) year from date of original purchase: G
Mi-T-M® CORPORATION STATEMENT OF WARRANTY CW ELECTRIC STATIONARY SERIES Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Mi-T-M® CW SERIES pressure washer to be free from defects in materials and workmanship during the following periods: For Lifetime against freezing and cracking: Pump manifold For seven (7) years from date of original purchase: High pressure pump For two (2) years from date of original purchase: Plumbing For one (1) year from date of original purchase: GF
Mi-T-M® CORPORATION STATEMENT OF WARRANTY CD SERIES / JP SERIES / CA SERIES Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Mi-T-M® CD SERIES /JP SERIES/CA SERIES pressure washer to be free from defects in materials and workmanship during the following periods: For Lifetime against freezing and cracking: Pump manifold For seven (7) years from date of original purchase: High pressure pump For two (2) years from date of original purchase: Cart assembly Plumbing For one (1)
Mi-T-M® CORPORATION STATEMENT OF WARRANTY CV SERIES / WP SERIES Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Mi-T-M® CV and WP SERIES pressure washer to be free from defects in materials and workmanship during the following periods: For one (1) year from date of original purchase: High pressure pump Cart assembly Plumbing GFCI For ninety (90) days from date of original purchase: Trigger gun/wand High pressure hose On/off switch Strainer/filters Unloader valve Defective
Mi-T-M® CORPORATION STATEMENT OF WARRANTY CM SERIES Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Mi-T-M® CM SERIES pressure washer to be free from defects in materials and workmanship during the following periods: For one (1) year from date of original purchase: High pressure pump GFCI Plumbing For ninety (90) days from date of original purchase: Trigger gun/wand High pressure hose On/off switch Strainer/filters Unloader valve Defective parts not subject to normal wear
Mi-T-M® CORPORATION STATEMENT OF WARRANTY CHV SERIES Mi-T-M® Corporation warrants all parts (except those referred to below) of your new CHV SERIES pressure washer to be free from defects in materials and workmanship during the following periods: For one (1) year from date of original purchase: High pressure pump For two (2) years from date of original purchase: Pulleys Plumbing For one (1) year from date of original purchase: Selector switch Starter Contactor Overload For ninety (90) days from date of orig
Mi-T-M® CORPORATION STATEMENT OF WARRANTY HSE SERIES Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Mi-T-M® HSE SERIES pressure washer to be free from defects in materials and workmanship during the following periods: For Lifetime against freezing and cracking: Pump manifold For seven (7) years from date of original purchase: High pressure pump For three (3) years from date of original purchase: Heat exchanger coil For two (2) years from date of original purchase: Guards
Mi-T-M® CORPORATION STATEMENT OF WARRANTY HSD SERIES Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Mi-T-M® HSD SERIES pressure washer to be free from defects in materials and workmanship during the following periods: For Lifetime against freezing and cracking: Pump manifold For five (5) years from date of original purchase: High pressure pump For three (3) years from date of original purchase: Heat exchanger coil For two (2) years from date of original purchase: Guards
Mi-T-M® CORPORATION STATEMENT OF WARRANTY HS SERIES Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Mi-T-M® HS SERIES pressure washer to be free from defects in materials and workmanship during the following periods: For Lifetime against freezing and cracking: Pump manifold For seven (7) years from date of original purchase: High pressure pump For three (3) years from date of original purchase: Heat exchanger coil For two (2) years from date of original purchase: Guards o
Mi-T-M® CORPORATION STATEMENT OF WARRANTY HG SERIES Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Mi-T-M® HG SERIES pressure washer to be free from defects in materials and workmanship during the following periods: For lifetime against freezing and cracking: Pump manifold For seven (7) years from date of original purchase: High pressure pump For three (3) years from date of original purchase: Heat exchanger coil For two (2) years from date of original purchase: Guards o
Mi-T-M® CORPORATION STATEMENT OF WARRANTY HSP Series Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Mi-T-M® HSP Series pressure washer to be free from defects in materials and workmanship during the following periods: For Lifetime against freezing and cracking: Pump manifold (3MGH/3MGV Series) For seven (7) years from date of original purchase: High pressure pump (3MGH/3MGV Series) For three (3) years from date of original purchase: Heat exchanger coil For one (1) year f
Mi-T-M® CORPORATION STATEMENT OF WARRANTY HLP SERIES Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Mi-T-M® HLP SERIES pressure washer to be free from defects in materials and workmanship during the following periods: For lifetime against freezing and cracking: Pump manifold For five (5) years from date of original purchase: High pressure pump Heat exchanger coil For two (2) years from date of original purchase: Guards or shields Plumbing Frames Pulleys For one (1) year
Mi-T-M® CORPORATION STATEMENT OF WARRANTY HGM SERIES NATURAL GAS & L.P.
Mi-T-M® CORPORATION STATEMENT OF WARRANTY HHD SERIES Mi-T-M® Corporation warrants all parts (except those referred to below) of your new HHD SERIES pressure washer to be free from defects in materials and workmanship during the following periods: For lifetime against freezing and cracking: Pump manifold For ten (10) years from date of original purchase: High pressure pump For five (5) years from date of original purchase: Heat exchanger coil For two (2) years from date of original purchase: Guards or shield
Mi-T-M® CORPORATION STATEMENT OF WARRANTY HHS SERIES Mi-T-M® Corporation warrants all parts (except those referred to below) of your new HHS SERIES pressure washer to be free from defects in materials and workmanship during the following periods: For lifetime against freezing and cracking: Pump manifold For ten (10) years from date of original purchase: High pressure pump (General Pump models 2004, 3004 & 3005) For seven (7) years from date of original purchase: High pressure pump (AR Pump/General Pump mode
Mi-T-M® CORPORATION STATEMENT OF WARRANTY HDS / HVS SERIES Mi-T-M® Corporation warrants all parts (except those referred to below) of your new HDS / HVS SERIES pressure washer to be free from defects in materials and workmanship during the following periods: For lifetime against freezing and cracking: Pump manifold For ten (10) years from date of original purchase: Pump crankcase (General Pump only - excludes 4005) Forseven (7) years from date of original purchase: High pressure pump (AR and General Pump 40
Mi-T-M® CORPORATION STATEMENT OF WARRANTY FOR ALL HEG SERIES NATURAL GAS & L.P.
Mi-T-M® CORPORATION STATEMENT OF WARRANTY HDC SERIES Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Mi-T-M® HDC SERIES pressure washer to be free from defects in materials and workmanship during the following periods: For lifetime against freezing and cracking: Pump manifold For ten (10) years from date of original purchase: High pressure pump (General Pump only) Forseven (7) years from date of original purchase: High pressure pump (AR Pump only) For five (5) years from
Mi-T-M® CORPORATION STATEMENT OF WARRANTY HHM SERIES Mi-T-M® Corporation warrants all parts (except those referred to below) of your new HHM Series heater module to be free from defects in materials and workmanship during the following periods: For five (5) years from date of original purchase: Heat exchanger coil For two (2) years from date of original purchase: Guards or shields Plumbing Frames For one (1) year from date of original purchase: Control switches GFCI cord Starter contactor Overload For six (
Mi-T-M® CORPORATION STATEMENT OF WARRANTY HAND CARRY MODELS AC1-HE15-04M, AC1-HE15-05M, AC1-HE02-05M1, AC1-HH04-05M and AC1-HR45-05M Mi-T-M® Corporation warrants all parts (except those referred below) of your new air compressor to be free from defects in materials and workmanship during the following periods: For one (1) year from date of original purchase: Compressor pump Plumbing Tank assembly For six (6) months from date of original purchase: Pressure switch Regulator Check valve Copper line For ninety
Mi-T-M® CORPORATION STATEMENT OF WARRANTY GASOLINE AND ELECTRIC SERIES (8 Gallon, 20 Gallon, 30 Gallon, 80 Gallon and 120 Gallon Portable or Statonary) Mi-T-M® Corporation warrants all parts (except those referred below) of your new air compressor to be free from defects in materials and workmanship during the following periods: For two (2) year from date of original purchase: Compressor pump Plumbing Tank assembly For six (6) months from date of original purchase: Pressure switch Regulator Copper/stainless
Mi-T-M® CORPORATION STATEMENT OF WARRANTY GASOLINE AND ELECTRIC SERIES - JOB PRO SERIES MODELS AP1-PE15-08M, AP1-PH55-08M, AP1-PI55-08M, AP1-PV06-08M and AP1-PI65-08M Mi-T-M® Corporation warrants all parts (except those referred below) of your new air compressor to be free from defects in materials and workmanship during the following periods: For one (1) year from date of original purchase: Compressor Pump Plumbing Tank Assembly For six (6) months from date of original purchase: Pressure switch Regulator C
Mi-T-M® CORPORATION STATEMENT OF WARRANTY Wash-Water Recycle System (WLP Series) Mi-T-M® Corporation warrants all parts (except those referred to below) of your new WLP Water recycling treatment system to be free from defects in materials and workmanship during the following periods: For one (1) year from the date of original purchase: Defective parts not subject to normal wear and tear will be repaired or replaced at Mi-T-M’s option during the warranty period.
Mi-T-M® CORPORATION STATEMENT OF WARRANTY Above-Ground Oil/Water/Solids Separator (WOS Series) Mi-T-M® Corporation warrants all parts (except those referred to below) of your new WOS Oil/Water/Solids separator to be free from defects in materials and workmanship for one (1) year from the date of original purchase. Defective parts not subject to normal wear and tear will be repaired or replaced at Mi-T-M’s option during the warranty period. In any event, reimbursement is limited to the purchase price paid.
Mi-T-M® CORPORATION STATEMENT OF WARRANTY Biological Treatment Systems (BIO Series) Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Biological Discharge System or your new Biological Recycling System to be free from defects in materials and workmanship during the following periods: For one (1) year from the date of original purchase: Defective parts not subject to normal wear and tear will be repaired or replaced at Mi-T-M’s option during the warranty period.
Mi-T-M® CORPORATION STATEMENT OF WARRANTY In-Ground Fiberglass Pit Systems Mi-T-M® Corporation warrants all parts (except those referred to below) of your new In-ground Fiberglass Pit System to be free from defects in materials and workmanship for one (1) year from the date of original purchase. Defective parts not subject to normal wear and tear will be repaired or replaced at Mi-T-M’s option during the warranty period. In any event, reimbursement is limited to the purchase price paid. EXCLUSIONS 1.
Mi-T-M® CORPORATION STATEMENT OF WARRANTY Water Cannon System (WC Series) Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Water Cannon to be free from defects in materials and workmanship for one (1) year from the date of original purchase. Defective parts not subject to normal wear and tear will be repaired or replaced at Mi-T-M’s option during the warranty period. In any event, reimbursement is limited to the purchase price paid. EXCLUSIONS 1.
Mi-T-M® CORPORATION STATEMENT OF WARRANTY Pit Cleaning System Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Pit Cleaning System to be free from defects in materials and workmanship for one (1) year from the date of original purchase. Defective parts not subject to normal wear and tear will be repaired or replaced at Mi-T-M’s option during the warranty period which upon examination is disclosed to have been defective in material or workmanship.
Mi-T-M® CORPORATION STATEMENT OF WARRANTY Clarifier and Oil/Water Separator Systems (WCL Series) Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Clarifier and Oil/Water/Solids Separator to be free from defects in materials and workmanship for one (1) year from the date of original purchase.
Mi-T-M® CORPORATION STATEMENT OF WARRANTY Clarifier Wash-Water Recycle Systems (WCP Series) Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Clarifier and Oil/Water/Solids Separator to be free from defects in materials and workmanship for one (1) year from the date of original purchase.
Mi-T-M® CORPORATION STATEMENT OF WARRANTY Waste Water Evaporators Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Waste Water Evaporator to be free from defects in materials and workmanship for one (1) year from the date of original purchase. Defective parts not subject to normal wear and tear will be repaired or replaced at Mi-T-M’s option during the warranty period which upon examination is disclosed to have been defective in material or workmanship.
Mi-T-M® CORPORATION STATEMENT OF WARRANTY 55 Gallon Drum Evaporator Mi-T-M® Corporation warrants all parts (except those referred to below) of your new 55 Gallon Drum Evaporator to be free from defects in materials and workmanship for one (1) year from the date of original purchase. Defective parts not subject to normal wear and tear will be repaired or replaced at Mi-T-M’s option during the warranty period which upon examination is disclosed to have been defective in material or workmanship.
Mi-T-M® CORPORATION STATEMENT OF WARRANTY Portable Wash Pad (CCS-0816-2M00) Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Portable wash pad to be free from defects in materials and workmanship for one (1) year from the date of original purchase. Defective parts not subject to normal wear and tear will be repaired or replaced at Mi-T-M’s option during the warranty period which upon examination is disclosed to have been defective in material or workmanship.
Mi-T-M® CORPORATION STATEMENT OF WARRANTY Retro-Fit-Auto-Backwash System RC-0011-0230, RC-0011-0231, RC-0011-0232, RC-0011-0233, RC-0011-0234 and RC-0012-0230 Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Retro-Fit-Auto-Backwash System to be free from defects in materials and workmanship for one (1) year from the date of original purchase.
Mi-T-M® CORPORATION STATEMENT OF WARRANTY Industrial Wet/Dry Vacuums MV-900-0MEV, MV-1300-0MEV & MV-1800-0MEV Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Industrial Wet/Dry Vacuums to be free from defects in materials and workmanship for one (1) year from the date of original purchase. Lifetime warranty on canister. Defective parts will be repaired or replaced at our option during the warranty period. In any event, reimbursement is limited to the purchase price paid.
Mi-T-M® CORPORATION STATEMENT OF WARRANTY Generators Mi-T-M® Corporation warrants all parts (except those referred to below) of your new Generator to be free from defects in materials and workmanship during the following periods: For Two (2) Years from the date of original purchase. Defective parts not subject to normal wear and tear will be repaired or replaced at our option during the warranty period. In any event, reimbursement is limited to the purchase price paid. EXCLUSIONS 1.
Mi-T-M® CORPORATION STATEMENT OF WARRANTY Combination Air Compressor/Generators AG1-PH65-08M, AG2-SH13-08M Mi-T-M® Corporation warrants all parts (except those referred to below) of your new combination air compressor/generator to be free from defects in materials and workmanship during the following periods: For Two (2) Years from the date of original purchase: Compressor pump Plumbing Generator Tank assembly For Six (6) Months from the date of original purchase: Pressure switch Regulator Check valve Pilot
PRODUCTS NOT COVERED BY WARRANTY 1. The Engine/Motor is covered under separate warranty by its respective manufacturer. These companies have an extensive network of service centers that are trained and equipped to provide timely and quality work within the framework of their own warranty policies. 2. Products are only warranted to the original purchaser. There is no continuation of warranty to the customer who buys the machine used. 3. The warranty does not apply to products damaged in transit.
GENERAL WARRANTY STATEMENT The prompt and fair repair of Mi-T-M® products can only reflect well upon both Mi-T-M® and the dealer. The information provided in this booklet is to be used as a tool to enhance your ability to handle a warranty situation fairly by being familiar with the procedures and rules expanded upon within this booklet. You, the Dealer, should make no claims as to warrantableness except as directed within this booklet.
AUTHORIZED SERVICE CENTER APPLICATION 8650 Enterprise Drive Peosta, IA 52068 COMPANY NAME: ______________________________P.O. BOX: ________________ZIP: __________________ ADDRESS: ____________________________________COUNTY: ______________________________________ CITY: ________________________________________STATE: __________________ZIP: __________________ OWNER(S): __________________________________BUS.
GENERAL WARRANTY INFORMATION (con't) LABOR FLAT RATE: The flat rate labor allowance for warranty is the maximum allowable time for completion of a specific operation or procedure as shown in the appropriate flat rate schedule as it applies to a specific Statement of Warranty. The time is listed in hours and tenths of hours. The times listed take into account an allowance for tool and parts gathering. Refer to the actual Flat Rate Schedule for specific instructions in using the schedule.
REQUEST FOR ADDITIONAL INFORMATION DEALER NAME: ______________________________________________________DATE: __________________ IN REFERENCE TO CLAIM NO: __________________________________________________________________ PRESSURE WASHER MODEL:______________________________________SERIAL NO.: __________________ DEAR SERVICE MANAGER: The Mi-T-M® Corporation Service Department has received your claim for warranty. Please reference the number above.
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GENERAL WARRANTY INFORMATION (con't) INSTRUCTIONS FOR FILLING OUT A “WARRANTY CLAIM FORM” To avoid returned warranty claims for additional information, please follow the procedures below. 1. Dealer Name/Dealer Phone Number - This area is for name and telephone number of Seller or Servicing Dealer of the pressure washer. 2. Customer Name/Customer Phone Number - This area is for name and telephone number of purchaser, or Retail Customer of the pressure washer. 3.
