Warranty

GENERAL WARRANTY STATEMENT
The prompt and fair repair of Mi-T-M
®
products can only reflect well upon both Mi-T-M
®
and the dealer.
The information provided in this booklet is to be used as a tool to enhance your ability to handle a warranty
situation fairly by being familiar with the procedures and rules expanded upon within this booklet. You, the
Dealer, should make no claims as to warrantableness except as directed within this booklet. It is your
obligation, from day one, to familiarize yourself and your customers with the Statement of Warranty. It is
also your obligation not to misrepresent the Mi-T-M
®
Service Policy in any way. You should work with the
customer to keep him abreast of the progress and/or problems arising out of a potential warranty situation.
Eliminating surprises at the time of such repairs goes a long way toward building goodwill both within the
warranty period and after it has lapsed.
No major repair should be started without warranty determination or the owner's approval in the case of a
nonwarrantable repair. IF IN DOUBT, CONTACT THE Mi-T-M
®
SERVICE DEPARTMENT.
A major repair is any repair that involves power end failure of the pump or compressor, coil
replacement, etc.
GENERAL WARRANTY INFORMATION
FIELD MODIFICATION AND RETROFIT PROGRAM:
When and if necessary, Mi-T-M
®
Corporation may initiate a field modification, whereby changes may be
effected to existing product already in the field. Normal warranty procedures will apply unless otherwise
noted at the time such program is instituted.
FALSIFICATION AND/OR MISREPRESENTATION:
Should, during normal verification procedures of warranty claim, it be determined that if the Servicing Dealer
or Owner has in any way misrepresented information, either on the warranty claim, or in regard to warranty,
the Servicing Dealer will be charged back for any related costs incurred by Mi-T- M
®
Corporation. A
M I S R E P R E S E N TAT I O N OF ANY KIND PERTAINING TO WARRANTY IS GROUNDS FOR DEALER
TERMINATION.
DEALER REIMBURSEMENT FOR WARRANTY:
Warranty compensation for repairs will only be approved pending receipt of a properly filled out Mi-T-M
®
Warranty Claim Form (See sample form on page 34). The form must be received with the parts in question
at Mi-T-M
®
no more than thirty (30) days after the repair has been effected. Should all matters comply with
the established and agreed upon policies and procedures warranty will be approved usually within one (1)
week of receipt of subject parts and warranty claim.
WARRANTY PARTS CREDIT:
Warranty parts credit will be issued at the price paid to Mi-T-M
®
. The credit will be based on actual price
paid to Mi-T-M
®
on last invoice for parts. UNDER NO CIRCUMSTANCES WILL Mi-T-M
®
REIMBURSE AN
AUTHORIZED SERVICE DEALER FOR PARTS PURCHASED THAT ARE NOT GENUINE Mi-T-M
®
REPAIR
PARTS PURCHASED DIRECTLY FROM Mi-T-M
®
.
LABOR COMPENSATION:
Servicing Dealer POSTED shop labor rate will be used as the basis for warranty labor credits. To apply for
this rate, submit the Authorized Service Center Application (See sample on page 31) form included with this
Booklet to the Mi-T-M
®
Service Department. You will be notified by return mail of approval of the rate. If
such rate is not requested or approved, Mi-T-M
®
will reimburse you at the rate of up to $20.00 per hour. The
amount of labor time credited will only be per established rates outlined in the Flat Rate Schedule. If no flat
rate applies, a labor time will be established by Mi-T-M
®
per your request.
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