Warranty

GENERAL WARRANTY INFORMATION (con't)
LABOR FLAT RATE:
The flat rate labor allowance for warranty is the maximum allowable time for completion of a specific
operation or procedure as shown in the appropriate flat rate schedule as it applies to a specific Statement
of Warranty. The time is listed in hours and tenths of hours. The times listed take into account an
allowance for tool and parts gathering. Refer to the actual Flat Rate Schedule for specific instructions in
using the schedule.
TRAVEL TIME AND/OR TRANSPORTATION EXPENSE:
There are no provisions to reimburse for transportation of the pressure washer to the Service Center or the
Service Center's Technician to the pressure washer. It is the responsibility of the owner to make such
arrangements.
FREIGHT:
Ground transportation of defective parts from the Service Center to Mi-T-M
®
will be reimbursed as costs are
incurred subject to warranty claim approval at Mi-T-M
®
. All parts should be returned prepaid to Mi-T-M
®
via
United Parcel Service (UPS). Should the parts exceed the seventy (70) pound limit established by UPS
contact the Mi-T-M
®
Service Department for proper routing and shipping instructions. Parts must be
returned PREPAID. Parts shipped Freight Collect will be refused.
AIR FREIGHT:
Air freight charges incurred as part of a warranty repair are solely the responsibility of the ordering Dealer.
Mi-T-M
®
will credit freight only for ground transportation. Recommended parts inventory lists are available
and if such inventories are maintained by the Dealer, the need for urgent shipments will be minimized.
WARRANTY CLAIM PROCESSING:
1. Fill in ALL information requested on Warranty Claim Form. Be complete and accurate to prevent return
of the claim for lack of information. Type or print clearly. A Warranty Claim Form that cannot be read
is difficult to process and may be delayed or returned.
2. In most cases the Warranty Claim is processed immediately. Provided that all information is correct
and complies with the Warranty Policy. Upon approval, credit will be issued by the end of the month
in which the claim was approved. Information such as Warranty Claim Form Number and Mi-T-M
®
Invoice Number being credited will be referenced on the Credit Invoice.
3. A copy of any rejected Warranty Claim will be returned to you with explanation of the reason for denial.
4. Warranty claims that are not complete, are inaccurate, or in need of further information will be returned
to the Dealer with a request indicating the correction needed (See REQUEST FOR ADDITIONAL
INFORMATION form on page 33). Once corrections have been made, the claim must be
resubmitted to the Mi-T-M
®
Service Department.
RETURNED PARTS:
1. All parts repaired or replaced under warranty must be returned to Mi-T-M
®
Corporation Service
Department along with the original Warranty Claim Form.
2. All parts must be shipped freight prepaid. Collect shipments will be refused and returned. Shipments
should be shipped by UPS if less than seventy (70) pounds. If weight exceeds seventy (70) pound limit
consult Mi-T-M
®
Service Department for proper routing instructions.
3. All cartons should be clearly marked with the Warranty Claim Number.
PARTS DEFECTIVE FROM STOCK:
Should a replacement part be determined defective from stock simply return the part with a filled out
Warranty Claim Form. Indicate the Model and Serial Number of the machine on which the parts failed. In
addition, enclose a copy of the original invoice for the defective part(s). No labor reimbursement will apply
to replacement part sold over the counter.
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