User's Manual

http://www.microcyber.cn
28
5 Failure Solution
Caution
For more information, please refer to Section 1 in the manual, or get more documentation form
Microcyber s website: www.microcyber.cn/en
In addition, the contents of the gateway web pages involved in this chapter are all taken from
the Chinese pages of the gateway web pages.
The section is about basic information for WirelessHART network s failure solution. The user may
send email to Microcyber s wireless specialists via specialists. [e-mail]
First Connection
1 Web browser return: No
display for the webpage or
Not found the webpage. Or
display as Disconnected
from the network...
1. Check if the power is correct, the nominal
value is
24VDC
and 500 mA. Open the housing top cover, to
check if the indication light is on.
2.
Use additional network cable to connect gateway
and PC/portable computer. Check if the network
cable is installed correctly.
3.
Check gateway IP address (default address is
https://192.168.2.253/
), the related PC/portable
computer address shall be 192.168.2.XXX.
4. Forbid proxy browser setting.
5.
Please user security connection way to connect
gateway device, to input https://192.168.2.253/
.
Please notice to use HTTPS service.
6.
If the above solutions are not helpful, please clear
the cache data in the browser and try again.
2 Cannot find the gateway
after modifying IP address
1.
Check if the webpage reminds modification is
successful after IP address modification. After the
successful modification, the gateway shall restart to
make it effective. If the user doesn
t restart the
gateway, the user may use previous IP address to
connect the gateway.
2.
After gateway IP modification, please check if
PC/portable computer is modified to related IP
segment. (e.g. If the gateway
s IP address is modified
as 192.168.10.XXX, the PC/portable computer
s IP
address shall be 192.168.10.YYY)
3.
Please refer to Item 1 to see if there is any operation
mistake.
3 Cannot login the gateway 1. Please check if t
he username and password are input