User manual

[ 77 ]
Nokia One Year Limited Warranty
c The Product serial number plate or the enhancement data code has been removed,
defaced or altered.
d The defect or damage was caused by the defective function of the cellular system or by
inadequate signal reception by the external antenna, or viruses or other software
problems introduced into the Product.
9 Nokia does not warrant uninterrupted or error-free operation of the Product. If a problem
develops during the limited warranty period, the Consumer shall take the following step-
by-step procedure:
a The Consumer shall return the Product to the place of purchase for repair or
replacement processing.
b If “a” is not convenient because of distance (more than 50 miles) or for other good
cause, the Consumer shall ship the Product prepaid and insured to:
Nokia Inc., Attn: Repair Department
795 West Nasa Blvd.
Melbourne, FL 32901
c The Consumer shall include a return address, daytime phone number and/or fax number,
complete description of the problem, proof of purchase and service agreement (if
applicable). Expenses related to removing the Product from an installation are not
covered under this limited warranty.
d The Consumer will be billed for any parts or labor charges not covered by this limited
warranty. The Consumer will be responsible for any expenses related to reinstallation
of the Product.
e Nokia will repair the Product under the limited warranty within 30 days after receipt of
the Product. If Nokia cannot perform repairs covered under this limited warranty within
30 days, or after a reasonable number of attempts to repair the same defect, Nokia at
its option, will provide a replacement Product or refund the purchase price of the
Product less a reasonable amount for usage. In some states the Consumer may have the
right to a loaner if the repair of the Product takes more than ten (10) days. Please
contact the Customer Service Center at Nokia at the telephone number listed at the
end of this warranty if you need a loaner and the repair of the Product has taken or is
estimated to take more than ten (10) days.
f If the Product is returned during the limited warranty period, but the problem with the
Product is not covered under the terms and conditions of this limited warranty, the
Consumer will be notified and given an estimate of the charges the Consumer must pay
to have the Product repaired, with all shipping charges billed to the Consumer. If the
estimate is refused, the Product will be returned freight collect. If the Product is
returned after the expiration of the limited warranty period, Nokia’s normal service
policies shall apply and the Consumer will be responsible for all shipping charges.
10 YOU (THE CONSUMER) UNDERSTAND THAT THE PRODUCT MAY CONSIST OF REFURBISHED
EQUIPMENT THAT CONTAINS USED COMPONENTS, SOME OF WHICH HAVE BEEN
REPROCESSED. The used components comply with Product performance and reliability
specifications.