User manual

Table Of Contents

Keep the PIN secret and in a safe place,

separate from your phone.

If you forget the sign-in PIN and cannot

recover or reset it in any way, your phone will

require service. Additional charges may

apply, and all the personal data on your

phone may be deleted.

For more information, contact the nearest

care point for your phone, or your phone

dealer.

IMEI This is used to identify phones in the

network. You may also need to give the

number to your care point services or phone

dealer.

To view your IMEI number, dial *#06#.

Troubleshoot connectivity issues

If your internet connection doesn’t work

• Check your cellular data connection. Swipe down from the top of the screen, tap All

settings > Network & wireless > Cellular & SIM, and check that Data connection is

switched to On .

• Check your Wi-Fi connection. Swipe down from the top of the screen, tap and hold Wi-

Fi, and check that Wi-Fi networking is switched to On and you are connected to a

network.

• Check that battery saver mode is not turned on. Swipe down from the top of the screen,

and tap All settings > System > Battery saver.

• If you are abroad, check that you have allowed roaming. Swipe down from the top of the

screen, tap All settings > Network & wireless > Cellular & SIM, and check that

Data roaming options is switched to roam. Connecting to the internet when roaming,

especially when abroad, can raise data costs substantially.

• If you have installed new settings from a text message, uninstall the new settings. Tap

Storage > This Device > Apps & games and the new settings item, and tap Uninstall.

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