User Manual

7
LIMITED WARRANTY
BY USING YOUR MICROSOFT SURFACE PURCHASED FROM MICROSOFT OR AN
AUTHORIZED RETAILER OR RESELLER (“MICROSOFT HARDWARE”), OR MICROSOFT
BRANDED ACCESSORY PURCHASED FROM MICROSOFT OR AN AUTHORIZED RETAILER
OR RESELLER (“ACCESSORY”), YOU AGREE TO THIS WARRANTY. BEFORE USING IT, PLEASE
READ THIS WARRANTY CAREFULLY. IF YOU DO NOT ACCEPT THIS WARRANTY, DO NOT
USE YOUR MICROSOFT HARDWARE OR ACCESSORY. RETURN IT UNUSED TO YOUR
RETAILER, RESELLER, OR MICROSOFT FOR A REFUND.
See: www.surface.com/warranty for more information.
If You live in the United States, Section 8 contains a binding arbitration clause and class
action waiver. It affects Your rights about how to resolve a dispute with Microsoft. Please
read it.
This warranty gives You specic legal rights. You may also have other rights which vary from State
to State or Province to Province.
1. Warranty
(a) For 1 year from the date You purchased Your Microsoft Hardware or Accessory from
Microsoft or an authorized retailer or reseller (“Warranty Period”), Microsoft warrants, only
to You, that the Microsoft Hardware or Accessory will not malfunction due to a defect in
materials or workmanship under Normal Use Conditions.
(b) This is the only warranty Microsoft gives for Your Microsoft Hardware or Accessory. Microsoft
gives no other guarantee, warranty, or condition. No one else may give any guarantee,
warranty, or condition on Microsoft’s behalf.
(c) IF YOUR STATE’S OR PROVINCE’S LAW GIVES YOU ANY IMPLIED WARRANTY, INCLUDING
AN IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,
ITS DURATION IS LIMITED TO THE WARRANTY PERIOD. Some States or Provinces do not
allow limitations on how long an implied warranty lasts, so this limitation may not apply to
You.
(d) Other Denitions. “You” means the original end-user. “Normal Use Conditions” means
ordinary consumer use under normal conditions according to the instruction manual. “State”
means a State, the District of Columbia, and any other United States territory or possession.
“The United States of America” includes all of them.
2. How to Get Warranty Service
(a) Before starting the warranty process, please use the troubleshooting tips at
www.surface.com/support.
(b)
If the troubleshooting tips do not resolve Your problem, then follow the online process at
www.surface.com/warranty.
(c) Back up Your Hard Drive and Delete Condential Information. Before sending Your
Microsoft Hardware or Accessory to Microsoft or taking it to an authorized retailer or reseller
for service, be sure to:
(I) BACK UP YOUR HARD DISK DRIVE AND KEEP A COPY OF ANY DATA (INCLUDING
PHOTOGRAPHS, DOCUMENTS, VIDEO, MUSIC, ETC.) OR PROGRAMS YOU WANT TO
SAVE. MICROSOFT, RETAILERS, OR RESELLERS ARE NOT RESPONSIBLE FOR YOUR DATA
OR PROGRAMS AND MAY ERASE THEM.
(II) DELETE ANYTHING YOU CONSIDER CONFIDENTIAL. MICROSOFT, RETAILERS, OR
RESELLERS ARE NOT RESPONSIBLE FOR YOUR PRIVACY IF YOU LEAVE CONFIDENTIAL
INFORMATION ON YOUR DEVICE.
For more information, please see: www.surface.com/warranty.
3. Microsoft’s Responsibility
(a) After You return Your Microsoft Hardware or Accessory to Microsoft or an authorized retailer
or reseller, Microsoft or the retailer or reseller will inspect it.
(b) If Microsoft or the retailer or reseller determines that the Microsoft Hardware or Accessory
malfunctioned due to a defect in materials or workmanship during the Warranty Period
under Normal Use Conditions, Microsoft or the retailer or reseller will (at its option) repair
or replace it, or refund the purchase price to You. Repair may use new or refurbished parts.
Replacement may be with a new or refurbished unit.
(c) After repair or replacement, Your Microsoft Hardware or Accessory will be covered by this
warranty for the longer of the remainder of Your original Warranty Period, or 90 days after
Microsoft or the retailer or reseller ships it to You.