Warranty

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SUMMARY OF MANUFACTURER’S LIMITED HARDWARE

WARRANTY & AGREEMENT (WITH BINDING ARBITRATION AND

CLASS ACTION WAIVER IN THE U.S.)

Microsoft warrants that the Microsoft Product will not malfunction under normal use conditions for one year

from the date of original purchase from an authorized retailer. The warranty excludes normal wear and tear,

cosmetic damage, damage caused by external causes including being dropped, exposed to liquid, inadequate

ventilation, use not in accordance with Microsoft’s instructions, hacking, viruses or other malware, and damage

caused by repairs or modiÀcations by someone other than Microsoft or a Microsoft-authorized service

provider. If your local law gives you any implied warranty, including of merchantability, its duration is

the same as this warranty. Some states or provinces do not allow limitations on how long an implied

warranty lasts, so the above limitation may not apply to you. To obtain warranty service, Àrst use the

troubleshooting tips at support.microsoft.com. If they do not solve your problem, follow the online process at

support.microsoft.com. 1-800-MICROSO (642-7676) also gives information on how to get service.

Other exclusions and limitations apply. Please read the entire Limited Warranty & Agreement at support.

microsoft.com/warranty. By purchasing or using the Microsoft Product, you agree to its terms.

If you live in or, if a business, your principal place of business is in the United States, please read the

binding arbitration clause and class action waiver in Section 11 of the Limited Warranty & Agreement

at aka.ms/hw‑warr‑arbitration. It affects how disputes concerning your Microsoft Product, its price,

advertising, marketing, communications, your purchase transaction, billing, or the Limited Warranty &

Agreement are resolved. It binds you and Microsoft. Parts of the arbitration clause are described below.

Any dispute not resolved by informal negotiation or in small claims court will be resolved only by

individual binding arbitration under the Federal Arbitration Act before a neutral arbitrator whose

decision will be Ànal—not before a judge or jury, and not in a class action lawsuit, class-wide

arbitration, private attorney‑general action, or any other proceeding where someone acts in a

representative capacity. Individual proceedings may not be combined without the consent of all

parties. The American Arbitration Association will conduct the arbitration under its Consumer or Commercial

Arbitration Rules. Section 11 of the Limited Warranty & Agreement contains the rest of the terms, instructions,

and forms for notifying Microsoft of a dispute or commencing arbitration.

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