Warranty

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recommend that you seek professional assistance to inspect your device if you believe damage has
occurred.
• Do not use a device with visible damage. If your device appears to be damaged or has signs of battery
expansion such as signs of bulging, immediately set it aside. Contact support.microsoft.com or a nearby
Microsoft Store for assistance, or your local municipality for recycling and disposal information.
• Do not open a device experiencing battery expansion or attempt to force your device’s enclosure back
into place.
• Do not compress, puncture, or tear an exposed battery pouch in a device experiencing battery
expansion. The battery pouch may slowly deÁate, releasing gas and small amount of electrolyte material
which has a noticeable odor.
• Using a device with a damaged battery can cause electrical shorts, overheating, and other component
failures.
Microsoft recommends that you seek professional assistance for all other device repairs, and that you use
extreme caution if undertaking do-it-yourself repairs. Opening and/or repairing your device can present
electric shock, device damage, Àre, and personal injury risks, and other hazards. Assistance and information
from Microsoft for device repair and other services is available at support.microsoft.com/devices.
CAUTION: Cable and cord safety
Exposed device cables and cords pose a potential tripping hazard. Arrange all cables and cords so that
people and pets are not likely to trip over or accidentally pull on them as they move around or walk
through the area. Do not allow children to play with cables and cords. To avoid damaging the cords and
cables:
• Protect cords from being walked on or crushed.
• Protect cords from being pinched or sharply bent, particularly where they connect to a wall power
(mains) outlet, the power supply unit, and your device.
• Do not jerk, knot, sharply bend, stretch, or otherwise abuse the power cords. Do not wrap your power
cord too tightly, especially around the power brick. Instead, wrap it using loose coils rather than tight
angles.
• When positioning your device or PSU make sure that the cords are not bent sharply and that the
connectors are not pushed against a wall or hard surface.
• Do not expose power cords to heat sources.
• Do not allow pets or children to bite or chew on power cords.
• When disconnecting the power cord, pull on the plug—do not pull on the cord.
• Inspect your power cords and cables regularly. If a power cord or cable becomes warm, frayed, cracked
or damaged in any way, stop using it immediately. We recommend that you replace your damaged
power cord with a genuine Microsoft replacement power cord or cable.
• Unplug your charging cable or cord during lightning storms or when unused for long periods of time.
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