Microsoft Office Communications Server 2007 R2 Product Overview Version 2009.1.
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Contents Overview ...................................................................................................... 1 Office Communications Server 2007 R2 Investments .....................................................................................2 At-a-Glance Updates by Version .....................................................................................................................3 Streamlined Communications ........................................................................
Overview Microsoft® unified communications (UC) solutions harness the power of software to streamline how people communicate. Microsoft Office Communications Server 2007 R2, one of the Microsoft UC solution cornerstones along with Microsoft Exchange Server 2007, is a leading option for organizations looking for presence, instant messaging (IM), conferencing, and Enterprise Voice.
Office Communications Server 2007 R2 Investments Building on the customer, partner, and industry momentum of Office Communications Server 2007, the new Office Communications Server 2007 R2 update continues to deliver on the Microsoft promise to streamline communications for users, give IT organizations the flexibility and control they need to better manage their communications infrastructure, and provide an extensible platform for communicationsenabled business processes.
At-a-Glance Updates by Version The Microsoft software-based approach to communications has enabled rapid iteration throughout its product releases. The table below provides a quick view of how the product has evolved. Existed Improved in Release New Item Table 1.
Live Communications Server 2005 Office Communications Server 2007 Office Communications Server 2007 R2 Active Directory support Microsoft management console support Monitoring tools for communications Single number reach for mobile phones Session Initiation Protocol (SIP) trunking Operational flexibility and control Secure business federation On-premises conferencing Response groups Support for virtualization* System center operations manager support Public IM federation Archiving, call detail records V
Streamlined Communications People want the flexibility to be productive at work, at home, and while traveling. To complicate matters, people today are faced with more ways to communicate and limited ways of unifying how they communicate. To be more productive, users must be able to access and manage all of their communications in a familiar environment, across a range of devices, and over the Internet.
Figure 1 Users can search the corporate directory and their Office Outlook 2007 contacts. The Recent Contacts list shows the last 10 contacts with whom the user has communicated. Because contact lists are stored on the server, users can sign in from any PC, the Web, or mobile devices and access their contact lists. Users can group their contacts based on each contact's name, availability, access level, "tagged” status, or by group.
The contact is probably not available. This status is displayed for the following reasons: Away The contact’s computer has been idle for longer than a time period that is specified by the user (by default, 15 minutes). The contact’s Office Outlook 2007 calendar or Out of Office Assistant indicates that he or she is out of the office. The contact is temporarily unavailable. The contact has manually set his or her presence status to Away.
Contact tagging Figure 4 If the required contact is unavailable, users can tag the contact by clicking the right mouse button on the contact’s name and selecting Tag Contact. After the user tags a contact, the user will automatically receive a notification when the contact’s status changes. (See Figure 4) The tag can be removed when it is no longer needed.
Current conversations group When users have one or more active Office Communicator 2007 R2 conversations, a new group called Current Conversations is displayed at the top of the Contact List. Users can scan this group to quickly identify their active conversations. Users can also double-click a conversation in the list to navigate to it.
Access levels Users can assign access levels to control which groups and contacts can view detailed presence information about them. For example, by assigning access levels to certain contacts, users can control the type and amount of presence information that those contacts can see. Access levels include the following: Personal: Contacts can view all of the user’s published information, including home and mobile phone numbers.
Instant messaging Starting an instant message or other type of conversation Starting an instant message conversation is as easy as clicking the right mouse button on a user’s name and selecting Send an instant message. This can be done from the Office Communicator window, or from any presence icon, like those in Office Outlook 2007 and SharePoint Server 2007.
Conversation alerts Incoming conversation alerts show the details of an incoming call or instant message, including the caller’s name, title, subject of the call, communication mode, whether the call is an invitation to a conference, or is forwarded on behalf of a team member (see Figure 10). When users are working in fullscreen mode, alerts take the form of nonintrusive mini-alerts.
Group Chat The Office Communications Server 2007 R2 Group Chat console allows groups of users to participate in ongoing discussions on topics of shared interest. The history of the conversation is maintained so that teams in different locations and departments can review discussions, even when users are online at different times. Group Chat enhances team communication and enables geographically distributed teams to work together efficiently.
Figure 13 Setting up filters and notifications Filters enable users to define keywords and other criteria that perform a real-time search of incoming messages to ensure that the user does not miss posts containing critical information. For example, one preset filter called the Ego filter captures all messages that mention the user’s name in any chat room of which the user is a member (see Figure 13). Notifications can be customized to alert users when specific content posts are made within a chat room.
Office Communicator Attendant console The Microsoft® Office Communications Server 2007 R2 Attendant console is an intuitive call management application that helps administrative assistants, receptionists, and front-line business professionals manage large numbers of simultaneous calls (see Figure 16). The application runs in a full screen window to provide a streamlined desktop experience.
The delegate can also call others on behalf of the manager and choose whether the manager’s name is displayed as the calling party operations (see Figure 18). Setup of the delegation feature is under the control of the manager, and can be updated easily for vacation coverage and other reasons.
Maintain customized contact lists The integrated contact list for Office Communications Server 2007 R2 Attendant is similar to the Office Communicator interface: common contacts are readily available and can be organized into groups for easy management (see Figure 20). Users can view contact groups as a list or a set of tiles organized in whatever way is most convenient for the user. All contacts are shown with rich presence information to help users choose the best means of communication.
Save templates to speed Figure 18 conference call setup The Office Communications 2007 R2 Attendant console allows users to save a group of contacts into a conversation template and to initiate conferences with that group by selecting the template (see Figure 18). This allows users to initiate conference calls they use often with a single, timesaving step. Take notes during a call Figure 19 During a conversation, users can select the notes box to take notes regarding the caller (see Figure 19).
Initiate calls and instant messages from the same interface Figure 20 The Office Communications Server 2007 R2 Attendant console combines all real-time communications capabilities into a single user interface, linking presence, advanced calling features, and instant messaging. This allows users to consider presence status when determining who can best handle a call; it also allows users to determine whether IM or voice is the optimal communication method for the call’s recipient.
Messenger for Mac 7 Mac users have two options for connecting to Office Communications Server: Figure 24 Messenger for Mac 7 desktop client Communicator Web Access on Safari browsers Messenger for Mac 7 is the real-time collaboration client that works with Office Communications Server 2007 R2 on the Mac platform. Messenger for Mac 7 provides instant messaging (IM), contact management, and VoIP based multiparty audio and video calls.
PSTN connectivity Audio dial out Office integration Presence in Office apps for contact list Conversation history In Messenger In Outlook Desktop sharing Desktop viewing Office Communications Server 2007 R2 Product Overview – v 2009.1.
Work together in real time, in the office or on the road Office Communications Server 2007 R2 is designed to meet the collaboration and mobility needs of today’s information workers. When traveling with their PCs, or working from home, users can remotely access rich Office Communicator 2007 R2 desktop functionality whenever they connect to the Internet.
Add audio to a conversation Figure 26 Users can add an audio dialogue to existing Office Communicator Web Access sessions using Office Communications Server 2007 R2, which can place calls to the preferred device/number for each call participant (see Figure 26). This makes it very convenient for users to share their desktops, chat on IM, and hold an audio conversation, all controlled from a single application.
Comparison: Office Communicator Web Access and Office Communicator 2007 R2 Office Communicator Web Access 2007 R2 offers many of the same features found within the rich Office Communicator 2007 R2 client. Table 3 compares the features in Communicator Web Access 2007, Communicator Web Access 2007 R2, and Office Communicator 2007 R2. Table 4.
Office Communicator Mobile Office Communicator Mobile 2007 R2 offers enhancements and new features that provide users with more flexibility and control when using their mobile devices. Single Number Reach support With Single Number Reach, a user’s mobile device becomes an extension of his or her company telephony. Now users can use a single telephone number for their desk phones, PCs, and mobile phones so they can be reached no matter where they are.
Built-in security features Built-in security features help keep users’ information safer and more secure than ever before. With communication channel encryption, transport layer security (TLS) support, and perimeter/internal network protection, user communications experiences are protected by layers of security features, no matter where the users are or what networks they use when they use instant messaging. Office Communications Server 2007 R2 Product Overview – v 2009.1.
Unified conferencing - audio, video, and Web Office Communications Server 2007 R2 combines enterprise-ready IM, presence, videoconferencing, audio, video, and Web conferencing, and Voice over IP (VoIP) telephony in one solution. Users can seamlessly transition among communication modes, without leaving the Communicator conversation window or re-inviting users.
Improved connection in conference roster New status messages and icons in the conference roster provide additional conference connection status, indicating whether a user’s connection status is Inviting, Connecting, or Connected. Rejoin experience If users are disconnected from a conference, they can easily rejoin the conference by clicking the Rejoin button in the Communicator Conversation window or clicking the hyperlink in the conference’s invitation e-mail located in Office Outlook.
On-premises audio conferencing Save conferencing costs by setting up an on-premises audio conferencing bridge for internal and external users and by replacing external services that offer reservationless audio solutions. The onpremises audio conferencing bridge that supports both VoIP connections and PSTN dial-in audio participants is new in Office Communications Server 2007 R2.
See who is talking and control who can talk Identifying the current speaker or pinpointing the source of noise in audio conferences is especially hard when calls have many participants. Office Communications Server 2007 R2 uses a starburst to identify who is speaking in the conference (see Figure 33).
Dial-in numbers and leader and participant passcodes for non-PC users Non-PC users have several methods of joining an Office Communications Server-based conference call: Dial in via access numbers: To join a conference call, the user dials an access number, accesses the meeting bridge, and then enters the meeting ID and an optional passcode; for more secure meetings, the user can also enter his or her Personal Identification Number (PIN) to authenticate against Active Directory.
English- Australia Simplified Chinese Traditional Chinese Portuguese – Brazil Korean - Korea Spanish – Mexico Spanish- Spain French- Canada French – France German – Germany Italian – Italy Japanese – Japan Scheduled Web conferences Web conferencing is rapidly becoming a mainstream tool for communication and collaboration. Organizations use Web conferencing to help people work more efficiently and share information with colleagues when in different locations.
RoundTable support When combined with Office Communications Server 2007 R2, the Microsoft RoundTable™ device delivers an immersive conferencing experience with high quality video and audio. Users can create an immersive meeting experience with 360-degree panoramic video and “active speaker detection” for meetings with remote participants.
Polls can be created in advance using the Microsoft Office PowerPoint presentation software or during the meeting by clicking the Poll button. The poll is instantly displayed or hidden (based on the presenters’ preference) and audience votes are tallied dynamically. At the end of the session, a polling report can show how specific individuals voted as well as aggregate totals. White boarding Users can start a whiteboard session during a Web conference to share ideas or diagrams.
Reach client for external attendees: Office Live Meeting provides a Web client for attendees unable to install the rich client. Support for training and events: Office Live Meeting provides additional features for training and event scenarios. Video conferencing In order to provide the most immersive communications experience possible, Office Communications Server 2007 R2 supports a variety of video conferencing options.
Support for high-definition video High-definition video (resolution 1270 x 720; aspect ratio 16:9) and VGA video (resolution 640 x 480; aspect ratio 4:3) are supported for peer-to-peer calls between users running Office Communicator 2007 R2 on high-end computers. The resolution viewed by each participant in a single conversation may differ, depending on the video capabilities of their respective hardware. High-definition and VGA video are not supported for conferences.
Make calls and connect with people instantly Microsoft Office Communications Server 2007 R2 offers Enterprise Voice, which is the IP telephony component of the unified communications solution. Enterprise Voice combines software and telephony to integrate voice communications with other types of communications inside the applications people use most frequently.
Manage multiple calls simultaneously While on a call, a user can answer additional incoming calls or initiate outgoing calls, and the existing active call is automatically put on hold. Each call is handled through a separate Communicator conversation window and is separately controlled with Communicator’s call handling features. The main window of Office Communicator2007 R2 includes a list of Current Conversations to facilitate easy navigation (see Figure 42).
No hassle conference calls A user engaged in a one-to-one phone conversation can easily invite additional participants to create an impromptu multi-party conference (see Figure 44). Figure 44 Using the Invite button, a user can search for and add a person from their contact list and company directory, send an invitation via e-mail, or enter a phone number to be dialed and added. Users can also perform a drag-and-drop operation to add contacts from Office Communicator 2007 R2 or other active conversations.
More secure access Communicator and other Office Communications Server endpoints use an intelligent, adaptive media stack to ensure high quality communications even on unmanaged networks like the Internet. In addition, the endpoints encrypt signaling and media by default, using TLS and SRTP respectively, eliminating the need for VPN connections. These capabilities enable users to use enterprise voice and other communications with confidence and ease anyplace they have Internet access.
Do Not Disturb Enterprise Voice provides robust call-forwarding and do-not-disturb features that are integrated with Office Communicator’s rich presence model to give users greater control of their time and work days. For example, if a user manually sets his or her presence state to Do Not Disturb, Office Communicator automatically forwards all calls that are not from Team members to voice mail.
Click to communicate from the applications people use most Streamlined communication from within applications simplifies collaboration and boosts productivity. Users can respond to e-mail messages with a phone call or they can contact the author of a document— all from within Microsoft Office applications. 2007 Microsoft Office System Integration Office Communicator 2007 R2 merges seamlessly with the familiar Microsoft Office applications users employ daily.
Set up a Web or audio meeting with a click Using a plug-in for Office Outlook 2007, the user can schedule a conference call or Web conference straight from a toolbar. A meeting request is then created, and at the appointed time, the user simply clicks a link in the meeting request to join the conference. Figure 51 Conversation history in Office Outlook 2007 Office Communications Server 2007 R2 can be configured to store a user's conversation history in an Office Outlook 2007 folder (see Figure 52).
Light up Office SharePoint Server 2007 with presence Microsoft Office Communications Server 2007 R2 works with Microsoft Office SharePoint Server to surface a user’s presence status and embedded “click to communicate” controls on user names on SharePoint sites. This allows people to connect with content owners, contacts displayed in search results, and action item owners right from their SharePoint pages (See Figure 53).
Operational Flexibility and Control Office Communications Server 2007 R2 provides flexible communications solutions for users while giving them the tools and control their organization needs to manage more secure, compliant communications. This leads to: Reduction of unmanaged, public communications services used by employees. Improved ability for IT to implement compliance and security policies. Simplified and faster administrative tasks such as user management and office moves.
switched telephone connections to the customer premises, many times saving considerable expense in both the service and in operations, administration and management. This SIP trunking capability available in Office Communications Server 2007 R2 is a direct SIP connection between Mediation Server and an IP Telephony Service Provider (ITSP).
Enterprise Edition The consolidated configuration is a pool configuration in which all server components are collocated on the pool’s Front End servers, with the exception of the back-end database, which must reside on a separate dedicated computer (see Figure 56). The consolidated configuration provides scalability and high availability and yet is easy to plan, deploy, and manage.
Deployment planning tool The Planning Tool provides prescriptive guidance to get organizations started with planning their topology (see Figure 57). The tool asks a series of interview questions about the features that the organization is interested in, as well as information about the organization itself. The Planning Tool uses the answers to recommend a topology that is based on the tested Office Communications Server 2007 R2 user model.
Graphical overview of the topology and list of hardware requirements After collecting the information, the tool delivers a recommended topology. This graphical overview shows the various parts of the infrastructure (see Figure 59).The tool also generates a list of hardware requirements and allows the user to export the information to a Microsoft Office Visio® diagram or Microsoft Office Excel®.
Leverages a common infrastructure for reporting system health Figure 61 Like Exchange Server, Office Communications Server 2007 R2 supports System Center Operations Manager 2007, which gives IT administrators one place to look when monitoring the health of their unified communications deployment (see Figure 61). Having one place to look for reporting all communications issues simplifies the monitoring process and lowers the cost of managing the communications infrastructure.
Leverages SQL Server for storage and reporting The Microsoft SQL Server® database software stores much of the information captured during the communications process, ranging from transient user data that captures a user’s presence and availability to persistent user data. This also stores archived information and performance information. Because of this, IT administrators can leverage the reporting capabilities in SQL Server to extract communications information and build custom reports (see Figure 63).
Communications workflow Business groups can configure informal routing rules to send incoming calls to delegates and team members, with minimal involvement from the IT department; IT administrators can use templates to easily set up automatic call routing applications to let a caller reach the right person based on predetermined rules and presence information (see Figure 64).
Adaptive codecs conserve bandwidth usage Adaptive audio and video codecs (RTAudio, RTVideo) use minimal network bandwidth, which enables a superior quality of experience on LANs, WANs, and the Internet. This allows IT administrators to deploy real-time media applications over both unpredictable public networks and constrained private networks without requiring complete network overhauls. Finally, for broadband interoperability, Office Communicator supports G.711 μ-Law, G.711 A-Law, G.722.1, G.723.1, G.
Improve compliance and security A key benefit of moving to an organization-wide instant messaging system is increase security and compliance. Office Communications Server 2007 R2 is designed to help address security and compliance needs across a range of communications modes. More secure communications Office Communicator 2007 R2 and Office Communications Server 2007 R2 are built with security in mind.
Anonymous Allowed. A meeting to which anonymous users can be invited. To create a meeting of this type, the meeting organizer must be authorized to invite anonymous users. Users from the organization join as attendees unless the meeting organizer has designated them as presenters. Anonymous users join only as attendees, but the present can promote anonymous users to the presenter role after they enter the meeting.
Federated conferencing Users in federated domains are considered to be authenticated for the purpose of joining on-premises conferences. A federated user cannot join a meeting as a presenter but can be promoted to a presenter during the meeting. Federated users cannot organize conferences that are hosted in another organization’s domain.
For details, including the current Forefront Security for Office Communications Server documentation, see Microsoft Forefront Security for Office Communications Server TechNet Library. Archiving and compliance support Office Communications Server 2007 R2 helps simplify compliance with internal and regulatory controls by allowing organizations to archive and manage many forms of communications. Office Communications Server 2007 R2 provides several advantages to organizations.
Call detail record support New call detail records usage reports provide system usage details for conferencing, voice and video, and IM (see Figure 67). Call detail records provide a way to collect both IM and meeting data and to generate reports on usage characteristics, which can be used to determine network bandwidth load, employee usage patterns, and return on investment.
Figure 68 Provision devices that best meet the needs of users With Office Communications Server 2007 R2, organizations can provision their users with devices that meet functionality and price requirements. A key Microsoft goal is to bring software economics to business communications. Microsoft has created a partner ecosystem for voice and video devices that work well with Office Communicator 2007 R2 and Office Communications Server 2007 R2.
Different devices for different users Because different devices are best suited to the work needs and individual preferences of different people, categorizing the organization’s user base into a few user types and then procuring different devices for each user type will ensure that everyone in the organization has the necessary communications tools to work efficiently. Heavy telephony users These workers use the phone extensively, such as attendants, assistants, executives, and sales staff.
Everyday office workers Users who spend the bulk of their time in the office, some time each day on the phone, and travel occasionally but not extensively may prefer a traditional desk handset, either a USB device or standalone IP phone. Alternately, a corded or cordless headset provides extra convenience when users need to take voice calls while traveling or typing. Handsets.
phone and Office Communicator on the PC. If their PC is configured with a webcam, users can escalate the call by adding video. Support for new Office Communications Server 2007 R2 voice features. New call delegation, team calling and Response Group service functionality in Office Communications Server 2007 R2 are also supported in Office Communicator Phone Edition. Audio quality enhancements. Latency, audio quality and call setup time have all been improved. User interface enhancements.
RoundTable The RoundTable device is an advanced collaboration and conferencing device that delivers an engaging, immersive meeting experience with Office Communications Server 2007 R2. RoundTable extends meeting environments across multiple locations and gives remote participants a 360-degree view of the conference room, enhanced audio, and video that tracks the flow of conversation (see Figure 70).
Extensible Communications Platform Office Communications Server 2007 R2 delivers an extensible communications platform that enables the flexibility to integrate into an existing messaging and telephony infrastructure, as well as can customize existing software to adapt to the organization’s changing business needs. The platform provides extensive standards support, as well as powerful application programming interfaces (APIs).
Coexistence scenario Coexistence is when an incoming call is forked between the PBX phone and the user's logged-in Office Communicator 2007 R2 endpoints. The PBX phone and Office Communicator 2007 R2 "coexist" on the user's desktop (see Figure 73). Figure 73 To keep the PBX features and enjoy the great streamlined communication capabilities of Office Communications Server 2007 R2, add Office Communications Server 2007 R2 software-powered VoIP to some or all users.
Build communications into business processes Office Communications Server 2007 R2 and Office Communicator 2007 R2 are built on an extensible software foundation that allows developers to easily build communications enabled applications and business processes on top of a robust and scalable enterprise-grade platform. The range of communications capabilities that can be integrated and desktop applications, workflows and business processes is wide ranging, and are categorized in Table . Table 5.
menu that can start an IM conversation, a voice or video call, a conference call, or a data sharing collaboration (see Figure 75). Figure 75 Integrating presence and add click-to-communicate capability to Microsoft applications uses the Office Communicator 2007 Automation API for Rich Windows based applications, or, for browser or non Windows clients, the UC AJAX 1.0 API, or Web Services built on top of the UC Managed API 2.0.
Business Process Communications Integrating communications in business processes can cut down human latency. Developers can incorporate real-time communications capabilities like alerts and notifications that are presenceaware and multimodal, and can help reduce the human latency between steps in workflow processing. This can optimize the end-to-end processing time of a business workflow significantly.
Anywhere information access A telephone and any Office Communicator client are great tools for connecting users with information. The Anywhere Information Access capability of the Unified Communications Platform can extend the reach of business information and services to a variety of communications devices.
The unified communications managed API 2.0 The new Microsoft unified communications-managed API 2.0 in Office Communications Server 2007 R2 is the key API to building communications-enabled business processes. It is a managed-code platform that empowers developers to build applications that provide access to and control over presence information, instant messaging, telephone and video calls and audio/video conferencing.
The UCMA workflow SDK integrated in Visual Studio 2008 Development of communications-enabled business process applications used to be extremely hard. In Office Communications Server 2007 R2 Microsoft innovates by leveraging .NET and familiar tools like the Visual Studio Integrated Development Environment when integrating Windows workflow-based unified communications activities into the overall workflow foundation (see Figure 79).
Requirements and Additional Information System Requirements Client System Requirements Office Communications Server 2007 R2 is required to enable full functionality of Office Communicator 2007 R2. The System requirements for Office Communicator 2007 R2 are described in Table 5. Table 6.
Server System Requirements Standard Edition Server system requirements The Standard Edition requires that primary server components, as well as the database for storing user and conference information, be configured on a single computer. This edition is recommended for organizations that do not require high availability through clustering. Before deploying Office Communications Server 2007 Standard Edition, organizations need to have the software requirements that are described in Table 6. Table 7.
Enterprise Edition server system requirements The Enterprise Edition enables separation of server functionality and data storage to achieve higher capacity and availability. This edition is recommended for organizations that require higher availability through clustering. Before deploying Office Communications Server Enterprise Edition, an organization needs to have the infrastructure requirements described in Table 7. Table 8.
Localization Table 9.
Licensing and obtaining the software Organizations can acquire these licenses through Open Licensing, Select Licensing, and Enterprise Agreements. Office Communications Server 2007 R2 will follow the Server/Client Access License (CAL) model. Under this model, an Office Communications Server 2007 R2 Server license is required for each operating system environment running Office Communications Server 2007 R2 server.
CAL offerings Office Communications Server 2007 R2 Standard CAL Office Communications Server 2007 R2 Enterprise CAL The table below illustrates the additional new features contained within the Office Communications Server 2007 R2 CAL editions: Table 10.
external users to attend an Office Communications Server 2007 R2 Web conference without the requirement of a CAL or External Connector.
The Office Communications Server 2007 R2 Enterprise Edition server roles: All Office Communications Server 2007 R2 Enterprise Edition server roles are additional software except: Office Communications Server 2007 R2 Enterprise Edition Front End server role Office Communications Server 2007 R2 Enterprise Edition Edge Server roles Office Communications Server 2007 R2 Speech Server role License transition Office Communications Server 2007 customers will have the following license migration rights to th
Pricing There is no change in price for Office Communications Server 2007 R2 from Office Communications Server 2007 (see table 11). NOTE Organizations located outside of the United States and Canada should contact their local Microsoft offices for pricing information. Find contact information for local Microsoft offices on the Microsoft Worldwide Information site. All prices reflect pricing for purchases within the United States and are in U.S. dollars.
Related resources Microsoft Enterprise Client Access License Suite: http://www.microsoft.com/calsuites/enterprise.mspx Additional Microsoft software - recommended products Enhance Office Communications Server 2007 deploys products that work together with Office Communications Server 2007. See Table for additional details. Table 13.
Websites and resources with additional information Office Communications Server 2007 R2 websites Microsoft Unified Communications Overview o http://www.microsoft.com/uc Office Communications Server Overview o http://www.microsoft.com/communicationsserver Office Communicator Overview o http://office.microsoft.com/en-us/communicator/HA102037151033.aspx TechNet (Administrator Information) o http://technet.microsoft.com/en-us/library/bb736218.aspx MSDN (Developer Information) o http://msdn.microsoft.
