User's Manual

troubleshooting
Finding Answers to Common Problems
This chapter will help you solve the most common installation and setup problems
that you may have with your Microsoft
®
Broadband Networking components. The
following types of issues are covered:
O
Setup and Hardware Problems
O
Network and Internet Problems
O
File and Printer Sharing Problems
If the problem you are experiencing is not covered in this chapter, you can nd
more troubleshooting information in Broadband Network Utility Help, or on the
Microsoft Hardware Web site at www.microsoft.com/hardware. If you have
nished Setup, you can start the Broadband Network Utility by double-clicking
the icon in your Microsoft Windows
®
taskbar.
Setup and Hardware Problems
This section will help you solve problems that you might encounter while running
the Setup Wizard or connecting your Microsoft Broadband Networking adapter to
your network for the rst time.
Note Run the Setup Wizard before connecting your new hardware or disconnecting
your existing Internet connection. This is important because the Setup Wizard will
help detect your current settings and congure your new Microsoft Broadband
Networking adapter.
The Setup Wizard will not start or locks up when I run it on my
computer.
The following troubleshooting steps will help you track down and solve the
problem.
O
Verify that your computer conforms to the minimum system requirements.
The packaging lists system requirements for your Microsoft Broadband
Networking adapter and software. If your computer does not meet the
minimum requirements, the Setup Wizard might not function correctly or might
not start at all.
O
Your hard disk might be full. Make sure that you have enough free hard disk
space to install the network drivers and Broadband Network Utility. You can
check the amount of free hard drive space by opening My Computer and
selecting your hard drive in the main window.
5
X1026439_CH5.indd 11/19/2003, 8:36 AM29