User's Manual

30 Microsoft Broadband Networking Wireless Adapter User’s Guide
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Verify that your CD drive is functioning correctly. Try launching the Setup
Wizard by double-clicking the CD icon in My Computer. If it still does not start
correctly, try inserting another CD. If the other CD works correctly, you may have
a bad CD. Contact Technical Support for more information about replacing a
defective CD.
Setup does not recognize my new wireless adapter.
The following troubleshooting steps will help you track down and solve
the problem.
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Check your connections. If you are installing a USB adapter, make sure that
the adapter is connected to a powered USB 2.0 port. USB ports built into your
computer are usually powered, but many USB ports on monitors and keyboards
are not powered. To check if your computer supports USB 2.0 connections, see
Chapter 1, “Introduction.”
If you are installing a notebook adapter, make sure that your notebook
expansion slots support CardBus PC Cards. For more information, see your
notebook documentation.
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Verify that all status lights are illuminated. Check to make sure that your
adapter, broadband modem, base station, and other networking devices are
receiving power by inspecting the appropriate status lights. See Chapter 1,
“Introduction,” for more information about the status lights of your notebook or
USB adapter.
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Try a different notebook card slot or USB port. If there is a problem with
the current notebook or USB card connector, the wireless adapter will not
function correctly or not function at all. Try plugging the adapter into a different
notebook card slot or USB port, and then see if Setup can detect it.
Also, try unplugging the adapter and plugging it back into the original port
or card slot. Disconnecting and reconnecting a cable can sometimes x
connectivity problems.
Network and Internet Problems
This section will help you solve common problems that might occur while using
your local area network (LAN) or Internet connection.
I can’t stay connected to my wireless network.
If you are running the Windows XP operating system with Service Pack 1 (SP1),
you might lose connection to your wireless network every 3 to 5 minutes. This can
be caused by incorrect wireless network security settings. To solve this problem,
you need to disable 802.1x authentication on your wireless network, as described
below.
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