User's Manual
Chapter 5: Troubleshooting 35
O
Check for duplicate NAT features, DHCP servers, or rewalls. Network
address translation (NAT) and Dynamic Host Conguration Protocol (DHCP) are
security features of the Microsoft base station and some other devices. If two
devices, such as a base station and modem, are running NAT and/or DHCP
servers at the same time, the devices can interfere with each other and cause
intermittent failures. If you are running a Microsoft base station, for example,
its rewall and NAT features could conict with other network hardware and
software. Verify that you have disabled NAT functionality and DHCP servers
on other devices in your network. To determine if a device has one of these
features, check the documentation for that device. Some other common
network devices that could contain these features include routers, broadband
modems, or wireless access points.
Software rewalls can also cause conicts. Make sure that you turn off any
personal rewall software, such as Internet Connection Firewall, when trying to
run a game.
O
Update your base station rmware. Firmware is the software that is loaded
into your base station to provide network functions. You can update your base
station rmware by downloading it from the Internet and installing it on your
base station. If you are using a Microsoft base station, make sure that you are
using the latest rmware version.
To update Microsoft base station rmware
1. Double-click the Broadband Network Utility icon on your taskbar to start
the utility.
2. On the Help menu, click Check for Updates Online.
3. If there is a newer version of the rmware available, follow the instructions on
the Web page to download the new software, rmware, or drivers.
Printing and File Sharing Problems
This section will help you solve problems that you might encounter while printing
over your network or accessing shared les and folders.
I can’t print to a networked printer.
The following troubleshooting steps will help you track down and solve the
problem.
O
Make sure that the printer is functioning properly. There could be a problem
with the printer itself. Verify that the printer (and the computer to which it is
attached) is on and working correctly by using the printer’s self-test functions.
See your printer documentation for specic instructions.
If the printer does not pass the self test, try turning the printer off and back on
again. Make sure that the printer has ink and paper. If the printer is still failing,
see the printer documentation.
X1026439_CH5.indd 11/19/2003, 8:36 AM35