User's Guide

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Before you sign up, make sure that your provider offers the services you
want because wireless network providers do not offer the same type of
services. For example, some networks may not support all language-
dependent characters.
• FIND INFORMATION ABOUT YOUR PHONE
If you need to call Nokia Customer Service or your cellular service provider,
you will need to provide specific information about your phone. This
information is provided on the phone’s type label. The label is located under
the battery inside the phone’s back cover. It contains the model and serial
numbers and other important information about your phone. Please do not
remove or deface the label.
Nokia recommends that you record this information in the Phone notes
table on the first page of this guide.
• CONTACT NOKIA
When you need help, the Nokia Customer Service department can provide
information about Nokia products.
Have the right information available
We recommend that you have the following information available before
contacting the Nokia Customer Service department:
• Your model number: 8265
• ESN (Electronic serial number). Refer to the type label located under
the battery inside the phone’s back cover.
• Your ZIP code
8265_1.BOOK Page 6 Friday, October 19, 2001 3:06 PM