Warranty

Surface standard warranty and Microsoft
Complete for Surface
Your new Surface comes with a one-year limited hardware
warranty and 90 days of technical support.
In addition to the standard limited warranty, you may also have the option to purchase additional
protection for your Surface. (Not available in all markets.)
This page describes the warranty and service options available for Surface.
Business customers: See Surface Support for business for more information about warranty,
service, and extended service plans.
Standard limited warranty coverage
With the standard limited warranty you get:
 1 year of warranty for hardware defects and malfunctions.
 90 days of technical support for preinstalled software from the experts at Microsoft
Answer Desk for Surface.
Microsoft Complete
With Microsoft Complete, you get:
 2 years of technical support from Answer Desk.
 An additional year of limited warranty coverage.
 Accidental damage protection—even from drops and spills.*
You can buy Microsoft Complete within 45 days of the Surface date of purchase. Buy it with
your Surface at a Microsoft Store . Or, after purchase, you can contact us to buy Microsoft
Complete.
*Deductible applies for Accidental Damage Claims: Limit 2 Claims
Ongoing technical support
You can contact Answer Desk with your questions even after your warranty runs out. (Fees may
apply.)