User Manual

Troubleshooting
142
Check that the other device is not in ‘Hidden’ mode.
Check that both devices are compatible.
Multimedia messaging
• Q: What should I do when the phone tells me that it cannot receive a
multimedia message because the memory is full?
A: The amount of memory needed is indicated in the error message:
Not enough memory to retrieve message. Delete some data first. To
view what kind of data you have and how much memory the
different data groups consume, go to File manager and select
Options→Memory details.
• Q: How can I end the data connection when the phone starts a data
connection again and again? The brief notes on the display state that
the phone is retrieving or trying to retrieve a message. What is
happening?
A: The phone is trying to retrieve a multimedia message from the
multimedia messaging centre.
Check that the settings for multimedia messaging have been defined
correctly and that there are no mistakes in phone numbers or
addresses. Select Messaging and select
Options→Settings→Multimedia message.
To stop the phone from making a data connection, you have the
following options. Select Messaging and select
Options→Settings→Multimedia message, and then:
• Select On receiving msg.→Defer retrieval if you want the
multimedia messaging centre to save the message to be retrieved
later, for example, after you have checked the settings. After this
change, the phone still needs to send information notes to the
network. To retrieve the message later, select Retr. immediately.
• Select On receiving msg.→Reject message - if you want to reject
all incoming multimedia messages. After this change, the phone
needs to send information notes to the network and the
multimedia-messaging centre deletes all multimedia messages
that are waiting to be sent to you.