User Manual

MICROTEL CellStat

In addition to minutes being depleted from your dialer’s prepaid cellular account due to

the dialer’s usage of the cellular account, minutes also expire after fixed time periods.

The dialer is commissioned with $100 of prepaid cellular minutes at the factory; this

initial account expires after one year. Therefore, check the expiration date by calling

either the toll-free Cingular or T-Mobile service center numbers (depending upon which

carrier is printed on the label shown in Figure 3), given here:

Cingular GoPhone Pay As You Go Service Number: 1-800-901-9878

T-Mobile To Go Customer Service Line: 1-877-778-2106

Again, in both cases you will need to know the cellular phone number of your dialer; this

is printed on the label located near the cellular antenna on the upper left-hand side of the

dialer enclosure (See Figure 3 in the Installation chapter).

When you refill your account, you will be told the new expiration date. Keep track of

this. The dialer only keeps track of the dollar balance, not the expiration date. The

reason is that the expiration dates vary depending upon the carrier, the number of minutes

already purchased, and often promotions. With Cingular, if you add more minutes before

your current expiration date, your remaining minutes/account balance will roll over to the

new expiration date.

Spoken Fault/Error Messages

During an alarm callout or when checking the system status the dialer may annunciate

error messages other than those recorded for the four input channels. The following is a

description of their meanings and actions to take:

Dialer Spoken Message User Action

“Data Error” Review all dialer configuration data and telephone

numbers. Re-entering

at least one will clear the fault.

“Cellular Status Error” The internal cellular modem may not have initialized

correctly upon power on. Power cycle the dialer, then

check status with the *00 command. If the fault persists

there may be a faulty cable connection to the cellular

modem. Call Microtel Technical Support: 1-225-303-0436

“Cellular Balance Fault” The cellular prepaid balance is below $5. See the

instructions above to refill the account.