System Manual

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13 TROUBLESHOOTING
This section provides troubleshooting instructions in 3 parts: Section 13.1: General
Recommendations and Section 13.2: Troubleshooting at Patient Follow-up Visits.
13.1 General Recommendations
13.1.1 Non-responsive Laptop
The SAPS laptop will power up in the Welcome menu of the SAPS application. If for any reason
this does not occur, power off the laptop and power it back on. If the problem persists, contact
MicroTransponder per Section 18: Information and Support.
13.1.2 Other Hardware Issues
For all other hardware issues for the laptop, contact MicroTransponder per Section 18:
Information and Support.
13.2 Troubleshooting at Patient Follow-up Visits
13.2.1 Telemetry Lost in Therapy Visits
An example of an error message following a communication problem is shown in Figure 13.1.
Figure 13.1: Telemetry Lost
A communication problem can cause an error message (such as the “Telemetry Lost” message
shown in Figure 13.1) during interrogation, checking impedance, programming stimulation
parameters, or while performing any other therapy required communications.
The most common causes of communication problems are connection issues. Performing these
steps may restore communication: