Operating & Installation Guide

Frequently Asked Questions
80
Unsatisfactory results
Problem Possible cause and solution
The coffee is not hot
enough.
The cup has not been pre-heated.
The smaller the cup and the thicker its walls, the more
important it is to pre-heat it.
 Pre-heat the cup with hot water, for example.
The brewing temperature is set too low.
 Set a higher brewing temperature.
The filters in the brew unit are blocked.
 Remove the brew unit and clean it by hand.
 Degrease the brew unit.
Heating-up is taking
longer. The amount of
water is no longer cor-
rect and the coffee ma-
chine is not performing
properly. Coffee flows
into the cup very slowly.
The coffee machine needs to be descaled.
 Descale the coffee machine.
Coffee does not flow
evenly from both dis-
pensers. Milk sprays
occasionally during
preparation.
Coffee deposits in the main dispenser prevent the
dispensing of the drinks.
 Disassemble the main dispenser and clean the
parts – with the exception of the stainless steel
cover – in the dishwasher (see “Cleaning and care
– Main dispenser”).
This cleaning should be performed once a week.
The coffee grinder
makes a louder noise
than usual.
The coffee bean container has become empty during
the grinding process.
 Fill the coffee bean container with fresh beans.
There may be foreign objects such as plastic or
stones in amongst the coffee beans.
 Switch the coffee machine off immediately. Con-
tact the Technical Service department.
The coffee flows too
quickly into the cup.
The grind level is too coarse.
 Set the grinder to a finer setting (see “Setting the
coffee grinder”).