Operation Manual
Problem solving guide
73
Other problems
Problem Cause and remedy
The door to the freezer
will not open because it
has been opened and
closed too many times
in succession.
This is not a fault. The suction caused by opening
and closing the door is preventing the door from
opening. Wait approx. 1minute and then try again. It
should now open without force.
Food has frozen to-
gether.
The food packaging was not dry when placed in the
freezer.
Use a blunt instrument, e.g. a spoon handle or
plastic scraper, to prise it apart carefully.
The floor of the refriger-
ator section is wet.
The condensate drain hole is blocked.
Clean the condensate channel and drain hole.
There is no audible
alarm although the door
has been open for a
long time.
This is not a fault. The alarm tone has been switched
off in settings mode (see "Selecting further settings -
Audible tones").
The external walls of
the appliance feel
warm.
This is not a fault. The warmth created by the evapor-
ator is used to prevent condensation.
You cannot switch the
appliance off.
The safety lock is activated. The symbol is lit up in
the display.
Deactivate the lock (see "Selecting settings - Ac-
tivating or deactivating the safety lock").