Operating and Installation instructions

Frequently Asked Questions
With the help of the following guide minor faults in the performance of the
machine, some of which may result from incorrect operation, can be remedied
without contacting the Service Department.
This guide may help you to find the reason for the fault, and how to correct it.
Problem Possible cause and solution
The burners do not ig-
nite when the cooktop
is being used for the
first time or after it has
been out of use for a
longer period.
There may be air in the gas line.
 Try to light the burner again, making several
attempts if necessary.
The burner does not
light after several at-
tempts.
The burner is not properly assembled.
 Assemble the burner correctly.
The gas shutoff valve is closed.
 Open the gas shut-off valve.
The burner is wet and/or dirty.
 Clean and dry the burner.
The flame holes are clogged and/or wet.
 Clean and dry the flame holes.
Grill and griddle plate
cannot be switched
back on immediately af-
ter switching off
The appliance performs a safety check before the
ignitor ignites.
This is not a fault. After a few seconds, the ignitor will
“click” and ignite the gas.
 Push in the control knob for the grill or griddle
plate and turn it counterclockwise to High until the
burner ignites.
The gas flame goes out
after being lit.
The burner parts are not in the proper position.
 Position the burner parts correctly.
The ignitor is dirty.
 Remove any dirt or grime.
The shape/color of the
gas flame changes.
The burner parts are not in the proper position.
 Position the burner parts correctly.
The burner cap itself or the holes in the burner cap
are dirty.
 Remove any dirt or grime.
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