Warranty conditions

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HOW TO MAKE A WARRANTY CLAIM
Conduct a basic check of the product i.e. to establish if it is appropriately connected. It is also a good idea to check
the Miele user manual. If the problem persists follow our simple claims process:
1. Notify Miele to arrange Warranty, Repair or Service. In Australia call 1300 464 353 for Domestic appliances
and 1300 731 411 for Professional appliances. In New Zealand call 0800 464 353 for Domestic and
Professional appliances.
In Australia and New Zealand e-mail [e-mail] for Domestic appliances and service.prof@miele.
com.au for Professional appliances.
2. Provide and make available the Warranty card or a copy of the purchase receipt to show that the Warranty
applies to the product at the date of the claim.
In the case of floor care products i.e. Vacuum Cleaners, please return the product to Miele or its nearest Chartered
Agent or authorised Service Agent.
Please note that Miele may engage other persons or parties to assist it in fulfilling its obligations under this contract.
We always try to complete Repairs in the shortest amount of time possible.
SERVICE & SPARE PARTS
While Miele will use reasonable commercial endeavors to have all necessary Spare Parts available for the purpose
of Repair or Service, Miele is not liable for delays due to sourcing of unusual Parts which are required, or due to
circumstances beyond the control of Miele.
Miele has a policy of assuring the availability of Spare Parts and Service for all Miele products for a period of not
less than five (5) years following the cessation of production of the applicable product. After this period, availability
of Spare Parts and Service will depend upon the particular Miele product. Please contact Miele for more details in
relation to availability of Spare Parts and Service.
If a product is located outside of Miele’s service region, additional fees such as travel and transportation charges may
be applicable in respect of the Service or Repair, details of which will be provided by Miele prior to any agreement
being made in respect of a Service or Repair.
COMPLAINTS / CUSTOMER CARE
We take our customer service seriously and want to hear about any problems that you may have had or the level of
service you have been provided.
To notify us of these issues, please collect all the relevant information on your query and direct it to:
The Complaints Manager
Miele Australia Pty. Ltd.
1 Gilbert Park Drive
Knoxfield VIC 3180
Or e-mail: [e-mail]
The Complaints Manager
Level 2, 10 College Hill
Freemans Bay
Auckland 1011
Or e-mail: [e-mail]
PRIVACY
Miele will collect and deal with the customer's personal information (including name, address, telephone contact or
personal details) only in accordance with Miele's Privacy Charter. A copy of the Privacy Charter is available from Miele
or www.miele.com.au and www.miele.co.nz
Miele may disclose personal information to its related companies and to organisations which provide services
(including delivery services) to Miele or which assist Miele in providing services (including Repair / Warranty services)
to its customers.
GOVERNING LAW
This agreement is subject to the laws of the State of Victoria, Australia or to the laws of New Zealand, the parties
submit to the exclusive jurisdictions of the Courts of these regions.
Warranty Card Australia / New Zealand