Operating instructions/Installation instructions

Frequently asked questions
59
General problems with the washing machine
Problem Possible cause and solution
The machine shakes
during the spin cycle.
The machine feet are not level and not secured.
 Level the machine and adjust the feet correctly.
Strange pump noises
can be heard.
This is not a fault. These slurping noises occur at the
start and end of a pump sequence as a normal part
of the operation.
Large amounts of deter-
gent residue remain in
the detergent dispenser
drawer.
The water pressure is too low.
 Clean the filters in the water intake.
Powder detergent used in conjunction with water
softeners tends to become sticky.
 Clean the detergent dispenser drawer and in fu-
ture, add detergent first and then the water soft-
ener.
Fabric softener is not
completely dispensed
or too much water re-
mains in the com-
partment.
The siphon is not correctly positioned or is clogged
up.
 Clean the siphon (see “Cleaning the detergent dis-
penser drawer” under “Cleaning and care”).
The display is in a dif-
ferent language.
A different language has been selected.
 Switch the washing machine off and on again.
The selected supervisor language appears in the dis-
play.
The supervisor language has been changed.
 Select the language you require (see “Language”
under “Supervisor level”).
The laundry has not
been spun properly. The
laundry is still wet.
The machine detected a high level of imbalance dur-
ing the final spin and reduced the spin speed auto-
matically.
 Include both large and small items in the load as
this will achieve better distribution.
At the end of the pro-
gram there is still liquid
in the cap.
The small pipe in the detergent dispenser drawer onto
which the cap is placed is blocked.
 Clean the small pipe.
This is not a fault. For technical reasons, a small
amount of water will remain in the cap.