LEMUR TICKET PRINTERS Operator’s Manual Lemur Lemur-S Lemur-2 Lemur-K Lemur-2K RevA: 12.04.
Table of Contents Page FCC Notice & Warranty Information 2 1.0 Introduction 3 2.0 Unpacking the printer 3 3.0 Important Safety Information 4 4.0 Installation 5 5.0 Ticket Load Procedure 7 6.0 Configuration 8 7.0 Standard Interface Pinouts 9 8.0 Thermal Paper – Theory & Specifications 10 9.0 Maintenance and Adjustments 11 9.1 Paper Guide and Print Head Assembly 11 9.1.1 Cut or Tear Opto 12 9.1.2 Thermal Print Head 13 9.1.3 Platen 14 9.1.
FCC NOTICE NOTE: The equipment has been tested and found to comply with the limits for a class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
1.0 Introduction The Lemur series printers are direct thermal ticket printers that may be purchased with optional integrated cutting mechanism and LCD display. This manual will provide the user with general information regarding printer set-up, configuration and troubleshooting. Please read the important safety information section before installation is conducted. Review the programming guide for additional details. 2.0 Unpacking the Printer The printer is shipped in a ruggedized container.
3.0 Important Safety Information WARNING: The appearance of this symbol indicates the proximity of an exposed high voltage area. Please follow all directions carefully for your personal safety. You must read the following safety information carefully before working on the printer. As a safety precaution, all service to the printer should be done by qualified persons with power off and the AC cord unplugged from the printer.
4.0 Installation The Lemur series printer was designed to be mounted either on a desktop or shelf (horizontal model) or vertically in a counter top (see Appendix B for installation of vertical printers). Prior to site preparation and installation, the printer should be powered up and run in the self-test mode. ! Lay the printer flat on a counter top. On a Lemur-S model printer you will need to remove the side cover. ! Attach the AC cord and interface cable into the proper connectors.
Above sample was printed on a 4”x6” ticket using a 300dpi Lemur without cutter. Above sample was printed on a 2” x 5.5” ticket using a 200dpi Lemur with cutter. Your printout may vary depending on printer configuration and ticket stock used.
5.0 Ticket Load Procedure Turn the printer on and wait five seconds. The red CHECK PAPER led will be illuminated (if your printer has an optional LCD then it will display PAPER OUT). Begin loading the tickets through the entrance slot with a smooth motion until the ticket stock comes to a stop (at this point the stock is between the thermal head and platen). Keep pressure against the stock and the printer will automatically feed the ticket stock.
Two typical ticket formats and feed directions are shown below. 2.0” Feed Direction 5.50” 3.25” Black Mark Underside of Ticket 2.0” or 3.25” Cinema Black Mark Underside of Ticket Standard Ticket When loading 5.50” long ticket stock the black timing mark should be closest to the leading edge of the ticket (the first part that goes into the printer).When loading 2.
7.0 Standard Interface Pinouts RJ12 Serial Connection +5VDC RJ12 Connector TYPICAL DB9 to RJ12 PIN CONNECTIONS 9 pin host BOCA RJ12 2 2 3 3 5 4 6 1 8 6 Transmit Receive GND RDY CTS PARALLEL PIN FUNCTION 1 Strobe (negative) 2-9 Data (DB0 - DB7) 10 ACK (negative) 11 BUSY 12 PAPER OUT 13 SELECT (negative) 15 ERROR (negative) 18 Ground USB is considered a full speed device (version 1.1) not a high speed device (version 2.0). ETHERNET (Optional) is a standard RJ45 Ethernet cable connection.
8.0 Thermal Paper - Theory & Specification Refer to the BOCA Systems website at www.bocasystems.com, THERMAL TICKETS section for the most current paper specifications. The print head’s life expectancy is composed of both a mechanical and an electrical component. Both of these factors are strongly influenced by the quality of the thermal paper used. MECHANICAL The print head has a theoretical rating of 60 kilometers.
9.0 Maintenance and Adjustments Your ticket printer is solidly constructed and has been designed for high volume use. It requires minimal care to provide maximum service. WARNING: The appearance of this symbol indicates the proximity of an exposed high voltage area. Please follow all directions carefully for your personal safety. You must read the following safety information carefully before working on the printer.
9.1.1 Cut or Tear Opto There is one optical sensor (opto) mounted on an adjustable aluminum bracket. The opto controls the cut or tear position. Removal or adjustment of the opto should be done without removing the bracket from the paper guide. The opto position is factory set and adjustment should not be necessary. Note: Before making any opto adjustments make sure your ticket stock was manufactured to proper ticket specifications.
9.1.2 THERMAL PRINT HEAD The print head should be cleaned periodically to prevent debris from building up on the print element. The required cleaning interval varies greatly depending on the quality of the ticket stock and the amount of dust entering the print area. Excessive dirt build up on the print head will result in reduced quality. Continuing to run the print head in a dirty condition will reduce its life expectancy, as it is unable to diffuse its heat properly.
9.1.3 Platen (Rubber Driver Roller) The Platen (rubber drive roller) should be cleaned once a year to prevent paper dust from building up on the roller. (NOTE: The platen may require more frequent cleaning in dusty environments or when using inferior ticket stock.) 1. Make sure power is off and the AC cord is disconnected from the printer 2. Unlock the cam lock lever and remove head mounting block/ plate. (Refer to section 9.1.2 Thermal Print Head) 3.
9.1.4 Ticket Width Adjustment To adjust the paper path for use with a different ticket width, adjust the slider bar to the fully open position. Insert your ticket stock into the paper guide. Adjust the slider bar down to the proper ticket width, making sure the bar is not too tight against the ticket. The ticket should move freely in the paper guide. Slider Bar The slider bar would be located here for 3.
9.2 Cutter Assembly The BOCA cutter system is a fully integrated cutter knife mechanism powered by a stepper motor. The cutter requires no adjustments and is rated for approximately 750,000 cuts. Please be aware of the following: Wait five seconds before feeding ticket stock into the printer after power up. During this time the cutter knife will move up and down. If ticket stock is fed into the printer before five seconds, a ticket jam could occur.
9.3 Logic Board The printed circuit boards used in this product have been manufactured using surface mount technology. These printed circuit boards cannot be effectively repaired in the field and should be returned to the manufacturer if repair is required. Warning: ALL SERVICE SHOULD BE DONE WITH POWER OFF AND THE AC CORD UNPLUGGED FROM THE PRINTER.
9.3.2 Logic Board (Installation) 1. Installed the logic board into the printer. 2. Install the four 3/16” head screws that hold the logic board onto the cabinet and tighten. 3. Attach connectors going to the main logic board. 4. Install the electronics cover or rear access panel. 9.4 General Cleaning The interior of the printer should be cleaned whenever there is a visible accumulation of dust. Use a small vacuum for cleaning. Be careful not to jar any of the printer’s parts loose. 10.
8 20 7 2 5 6 21 15 3 11 22 24 Above and below photos are of a Lemur with optional LCD display and cutter 12 1 14 17 27 13 4 22 19
35 31 1 23 16 18 10 19 31 View with thermal head unlocked and open. 35 20 8 7 5 6 15 21 3 26 View with cover removed.
4 13 1 3 32 14 34 12 17 View with rear access panel removed.
1 12 1 33 14 13 30 25 Lemur-2 without optional LCD display 11.0 Troubleshooting Guide This is a simplified troubleshooting guide listing some of the typical problems. It is not intended to provide technical details or repair methods, but can serve as a guide to fault isolation in the field. As a safety precaution, all service to the printer should be done by qualified persons with power off and the AC cord unplugged from the printer.
c. Check that the ticket stock is being loaded correctly. Consult “Installation” section. d. Contact your system provider or BOCA for further assistance. 4. ERRATIC CUT POSITION a. Check for defective ticket stock. Is the black mark unevenly spaced apart or light in color? Is the ticket too wide for the paper path? b. Clean off opto eyes (see item #15 of parts list) with air. c. Check that the platen is clean. Consult “Platen (Rubber Drive Roller)” section. d. Replace ticket cut opto. e.
APPENDIX A - CONTROL PANEL The FGL46 printers allow the user to adjust various printer options through the optional control panel. To access the control panel menu, press both MENU and TEST switches simultaneously for about 3 seconds. The LCD will display the “OPERATOR MENU!” message to indicate that it has entered the control panel menu mode. Once in this mode, please use the following steps in the manner indicated to choose the proper menu topic and to select the proper setting. Enters new value.
The following is a brief overview of some representative Menu options: BAUD RATE? Controls the serial interface baud rate, parity bit, data bits and stop bits. Here are the following choices: 1200,N,8,1 4800,N,8,1 19200,N,8,1 1200,E,7,1 1200,O,7,1 2400,N,8,1 2400,E,7,1 2400,O,7,1 4800,E,7,1 4800,O,7,1 9600,N,8,1 9600,E,7,1 9600,0,7,1 19200,E,7,1 19200,0,7,1 28800,N,8,1 28800,E,7,1 38400,N,8,1 38400,E,7,1 57600,N,8,1 57600,E,7,1 115200,N,8,1 115200,E,7,1 MINI/MICRO? Defines the type of printer.
INC CUT1/2 COUNT? moves the cut/tear position to the left (towards the ticket entrance area). Cut counts are increments of .003” for 300dpi and .005” for 200dpi. Depressing CHOICES changes the count value. 16 is factory default. (1 is for path one; 2 is for path 2 [dual only]) DEC CUT1/2 COUNT? moves the cut/tear position to the right (towards the ticket exit area). Cut counts are decrements of .003” for 300dpi and .005” for 200dpi. Depressing CHOICES changes the count value. 16 is factory default.
APPENDIX B - VERTICAL PRINTER INSTALLATION Prepare the counter top by cutting a rectangular hole in accordance with the dimensions specified for your printer model. NOTE: The table or counter top must be able to support at least four times the weight of the printer. Vertical Mount Lemur Vertical Mount Lemur-2 ! ! ! ! ! Attach the top plate to the printer using only the supplied mounting hardware. Insert the printer with the top plate attached into the countertop cutout.
APPENDIX C – LEMUR-2 OR LEMUR-2K Ticket Load Procedure for a Lemur-2 Printer Feed Direction Path 2 Path 1 Your printer may vary from the above photo Turn the printer on and wait five seconds. If your printer has an optional LCD then it will display PAPER OUT (the red CHECK PAPER led will be illuminated). Begin loading the tickets through the entrance slot of path #1 with a smooth motion until it stops. At this point the printer should automatically grad and positions the ticket.
APPENDIX D – CHANGING ETHERNET PARAMETERS CHANGING 'IP ADDRESS' 1. Please follow these steps to change the fixed IP address on your Ethernet printer. Note: if using a fixed IP address make sure the ‘ETHERNET’ setting is set to ‘YES’ (see above). 2. Depress both the MENU and CHOICES buttons while turning on the printer. Keep both buttons depressed until FACTORY MENU appears in the LCD window or the display starts scrolling through different topics. 3.
APPENDIX E – INTERFACE TESTING A LEMUR Boca Systems, Inc. has developed a program that allows customers to communicate from a host computer to the printer over any interface (parallel, serial, USB, Ethernet) and print drivers too. The below programs are found on our website under the “Ghostwriter News “section. For PC use without printer drivers customer program is used with Parallel, Serial & Ethernet interfaces. For PC use with printer drivers customer program is used with print drivers.
6. Now click on the “Select Printer Operation” drop-down arrow and chose the appropriate test program. If your printer has FGL firmware then chooses “FGL Test Ticket” or if your printer had HP firmware then choose “PCL Test Ticket”. If you are going to be sending a text commands then see Appendix F. If you are going to configure your Wi-Fi connection then see Appendix G. 7. Once the Test Ticket selection box comes up, click on the OK button to print out a ticket.
Above sample FGL ticket was printed on a 2” x 5.50” (concert) ticket using a RADJW-2” 300dpi FGL printer. Above sample FGL ticket was printed on a 3.25” x 8” (receipt) ticket using a RADJW-3.25” 200dpi FGL printer. Above sample FGL ticket was printed on a 3.25” x 8” (receipt) ticket using a RADJW-3.25” 300dpi FGL printer.
Above sample PCL ticket was printed on a 3.25” x 5” ticket using a RADJW-3.25” 300dpi PCL printer.
APPENDIX F – DOWNLOADING SOFTWARE COMMANDS For those Lemurs model printers without LCD display the menu setting changes may be done by utilizing the software commands listed below. This is best done using our customer based program (see Appendix E ). If needed, the printer may be defaulted back to it’s originally factory settings as follows. With the printer powered off hold down the TEST button and then power up the printer.
The following list shows all of the commands necessary to access the operator control panel functions. BAUD RATE COMMAND - (printer will reset after receipt of command) Note: This function should only be used by an experienced user. This command sets the baud rate (x), parity (y) and data bit size (z) for the printer. Valid values for each are shown below. For example, to set a 9600 baud rate, even parity, 7 data bits send the command.
4 - reverse adjustable 2” path1 5 - reverse adjustable 2” path2 6 - reverse adjustable 2” both paths 7 - reverse adjustable 2.5” path1 8 - reverse adjustable 2.5” path2 9 - reverse adjustable 2.5” both paths 10 - reverse adjustable 2.7” path1 11 - reverse adjustable 2.7” path2 12 - reverse adjustable 2.7” both paths 13 - reverse adjustable 3.0” path1 14 - reverse adjustable 3.0” path2 15 - reverse adjustable 3.0” both paths 16 - reverse adjustable 2.125” path1 17 - reverse adjustable 2.
ETHERNET MODE COMMAND - (printer will reset after receipt of command) This command sets the Ethernet mode for the printer and is permanently stored in flash. This can also be set using the 'Factory Menu'. The values can range as shown below: 0 - NO - Ethernet Interface disabled 1 - YES - Ethernet Interface enabled (uses static IP address). 2 - Ethernet DIAGNOSTIC Mode - (prints all packets transmitted or received by the printer).
PERMANENT DEFAULT GATEWAY IP ADDRESS COMMAND - (printer will reset after receipt of command). Note: This function should only be used by an experienced user. This command permanently changes the IP address of the default gateway and stores it in flash. The example above would change the address to 10.0.1.254. The Gateway Address can also be changed using the ‘Factory or Web Menu’. The default address is 10.0.0.192.
APPENDIX G – CONFIGURE WI-FI CONNECTION To use the wireless capabilities of a printer equipped with the optional wireless interface (Wi-Fi), it will first be necessary to setup the printer with information and security settings that match the settings of the wireless server/router you are connecting to. To initially configure the wireless settings it will be necessary to connect to the printer via the Parallel, RJ12, USB or Ethernet (if so equipped) interface.
