User's Manual

Maintenance/Service
38
•
Unit serial number
•
Place and date of purchase or the original invoice number
•
Date of failure
•
A DETAILED description of the problems you have encountered
•
A list of the hardware/software configuration, if applicable.
4. Clearly mark the outside of the shipping box with the RMA number. This
will facilitate faster processing and avoid faulty return.
5.
Unless prior arrangements have been made, the customer is responsible for
all shipping costs. Unauthorized use of the company’s shipping accounts is
not permitted.