User Manual

Chapter Eight - 62
Maintenance and Service
RMA Service
If troubleshooting steps are unsuccessful, consult your dealer for RMA.
Shipping instructions:
1. Remove any personal disks or other media.
2. Use the original shipping container and packing materials, if possible.
3. If the original packing materials are not available, wrap the equipment with
soft material (e.g. PU/PE form) then put the wrapped equipment into a
hard cardboard shipping box.
4. Include a sheet with the following information: (Note: Please keep a copy
of this sheet for your records)
z Name
z Address
z Unit serial number
z Place and date of purchase or the original invoice number
z Date of failure
z A DETAILED Description of the problems you have encountered
z A list of the hardware/software configuration, if applicable.
5. Clearly mark the outside of the shipping box with the RMA #. If RMA # is
not present on the shipping box, receiving will be unable to identify it and it
might be returned.
6. Unless prior arrangements have been made, the customer is responsible
for all shipping costs. Unauthorized use of the company’s shipping
accounts is not permitted.