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Milestone XProtect Remote Client 3.5; User’s Manual Target Audience for this Document This document is aimed at users of the Milestone XProtect Remote Client. This document provides users with detailed descriptions of Milestone XProtect Remote Client features. It furthermore provides a considerable number of targeted “how-to” examples, guiding users through completing common tasks in Milestone XProtect Remote Client.
Milestone XProtect Remote Client 3.5; User’s Manual Copyright, Trademarks and Important Information Copyright © 2009 Milestone Systems A/S. Trademarks XProtect is a registered trademark of Milestone Systems A/S. Microsoft and Windows are registered trademarks of Microsoft Corporation. All other trademarks mentioned in this document are trademarks of their respective owners. Disclaimer This document is intended for general information purposes only, and due care has been taken in its preparation.
Milestone XProtect Remote Client 3.5; User’s Manual Contents INTRODUCTION.......................................................... 7 System Requirements........................................................................... 7 What are You Able to Do with the Remote Client? ................................ 8 How Can User Rights Affect Your Use of the Remote Client? ...................... 8 ACCESSING THE REMOTE CLIENT ............................... 9 Logging In ........................................
Milestone XProtect Remote Client 3.5; User’s Manual Deleting Groups .................................................................................. 23 Renaming Views ................................................................................. 24 Deleting Views.................................................................................... 24 Adjusting Camera Settings ................................................................. 24 Image Quality ..............................................
Milestone XProtect Remote Client 3.5; User’s Manual IPIX PTZ Positions for Fisheye Cameras................................................ 37 Printing Images.................................................................................. 37 Troubleshooting................................................................................ 38 Exporting Video .................................................................................. 38 EXPORTING EVIDENCE IN AVI AND JPEG FORMATS .
Milestone XProtect Remote Client 3.5; User’s Manual Introduction The Remote Client provides users with access to the surveillance system. It lets users access multiple servers at a time, allowing user access across systems. The Remote Client does not offer nearly as many features as the Smart Client (see separate manual). However, the Remote Client is accessed through a browser, and run from the surveillance system server; this eliminates the need for installing any client software.
Milestone XProtect Remote Client 3.5; User’s Manual What are You Able to Do with the Remote Client? With the Remote Client, you are able to: • View live video from cameras on the surveillance system. • Browse recordings from cameras on the surveillance system. • Create and switch between an unlimited number of views, each able to display video from up to 16 cameras from multiple servers at a time*.
Milestone XProtect Remote Client 3.5; User’s Manual Accessing the Remote Client No download or installation of the Remote Client is necessary. The Remote Client is run directly from the surveillance system server; you simply access it through a browser: 1. Open an Internet Explorer browser (version 6.0 or later), and connect to the surveillance system server at the URL or IP address specified by your system administrator. When you connect to the surveillance system server, you will see a welcome page.
Milestone XProtect Remote Client 3.5; User’s Manual Logging In When accessing the Remote Client you will be asked to log in: 1. Specify your login information in the following fields: • Previous Logins: Only available if you have logged in before. Lets you reuse previously specified login details (except any password, which you must always type yourself). This can greatly speed up the login process. • Address: Type the URL or IP address specified by your system administrator.
Milestone XProtect Remote Client 3.5; User’s Manual Is this the first time you log in? If you have logged in for the first time, you need to determine whether any views exist. Views determine how video from various cameras is displayed in the Remote Client. Views are thus essential in order to be able to use the Remote Client. One or more views may already have been created for you, or you may need to create views yourself.
Milestone XProtect Remote Client 3.5; User’s Manual Creating Views The way in which video from one or more cameras is displayed in the Remote Client is called a view. A view may contain video from up to 16* cameras. A Remote Client can handle an unlimited number of views, allowing you to switch between various collections of cameras.
Milestone XProtect Remote Client 3.5; User’s Manual If you want to create views yourself, for example if no views in shared groups are available in your organization, the Remote Client’s Setup tab lets you create groups and views, and specify which cameras should be included in each view. Note: Particular user rights may be required in order to access the Setup tab. Your ability to create groups and views also depends on your user rights.
Milestone XProtect Remote Client 3.5; User’s Manual • If the Views section contains one or more expandable folders labeled [Private] ..., you have already created one or more views in private groups.
Milestone XProtect Remote Client 3.5; User’s Manual Creating a Private Group To create a private group, do the following on the Setup tab: 1. In the Setup tab’s Views section, select the [Private] folder, or—if you have created private groups before—any folder labeled [Private]. 2. In the Setup tab’s Group Control section, type a name for the group in the Group Name field, then click the New button.
Milestone XProtect Remote Client 3.5; User’s Manual Newly created view appearing under group Tip: A group, whether private or shared, can contain an unlimited number of views. More than one private and shared group can exist. Adding Cameras to the View Having created a view within a group, you are able to specify which cameras should be included in the view. To add cameras to a view, do the following: 1. In the Setup tab’s Views section, select the required view.
Milestone XProtect Remote Client 3.5; User’s Manual 3. In the list, select a camera and drag the camera to the required position in the view. When you have dragged a camera to a position in the view, the name of the camera will appear in the selected position. You will not see video from the camera yet, as the Setup tab is only for configuration, not for viewing video. Repeat for each camera required in the view.
Milestone XProtect Remote Client 3.5; User’s Manual Tip: Bear in mind that since the group is shared, it will also appear in other users’ Remote Clients; therefore use a name which other users will immediately be able to understand. Your new group will now appear in the Setup tab’s Views section, with the name you have specified, and labeled as [Shared]: Newly created group appearing in Views section You are now able to create a view within the group.
Milestone XProtect Remote Client 3.5; User’s Manual Adding Cameras to the View Having created a view within a group, you are able to specify which cameras should be included in the view. Note: Bear in mind that depending on their user rights not all users may have access to all cameras on the surveillance system. Thus, even though you may be able to view video from all cameras in a shared view, other users may not necessarily be able to view video from all the cameras.
Milestone XProtect Remote Client 3.5; User’s Manual Tip: You can always change the cameras in the view: Either drag the System Overview section’s Clear link to a position in the view to clear the position, or simply overwrite a position by dragging a different camera to the position. 4. Remote Client users on your surveillance system will now able to access the view in the shared group as from their next login. Tip: In addition to cameras, you are able to add static images and HTML pages to views.
Milestone XProtect Remote Client 3.5; User’s Manual Further Configuration In addition to creation of groups and views, the Remote Client’s Setup tab lets you edit existing groups and views. The Setup tab furthermore lets you adjust camera settings, and set up joystick control for PTZ (Pan/Tilt/Zoom) cameras. Note: Particular user rights may be required in order to access the Setup tab. Your ability to edit groups and views also depends on your user rights.
Milestone XProtect Remote Client 3.5; User’s Manual Using Static Images in Views You are not limited to viewing video in a view; you are able to view static images (such as GIF or JPEG) as well. Example: A company logo inserted as a static image (in this case viewed on the Live tab). The feature could equally well be used for inserting maps, floor plans, photos of wanted persons, etc. To use a static image in a view, do the following on the Setup tab: 1.
Milestone XProtect Remote Client 3.5; User’s Manual Remote Client window itself due to a link opening a web page in the same browser window as the Remote Client. To include an HTML page in a view, do the following: 1. Drag the System Overview section’s HTML Page link to the required position in the view. When you release the mouse button over the required position, the Import HTML Page window opens: Import HTML Page window 2.
Milestone XProtect Remote Client 3.5; User’s Manual 2. In the Group Control section, click the Delete button. You will be asked to confirm that you want to delete the group and all of its views. Renaming Views To rename a view, do the following: 1. Select the required view in the Views section. 2. In the View Control section, overwrite the existing name in the View Name field. 3. Click the Rename button. Deleting Views To delete a view, do the following: 1.
Milestone XProtect Remote Client 3.5; User’s Manual IPIX Split Mode for Fisheye Cameras Available only if the selected camera is a fisheye camera. Fisheye is a technology that allows creation and viewing of 360-degree panoramic images. The Remote Client supports up to four different viewpoints from a single fisheye camera. The IPIX Split Mode list lets you select the required spilt mode: • One by One lets you view a single viewpoint. • Two by Two lets you view four different viewpoints at a time.
Milestone XProtect Remote Client 3.5; User’s Manual The Joystick Setup window The Joystick Setup window’s Joystick Axes section lets you configure the axes used for the joystick. With a joystick, you are typically able to navigate images three-dimensionally, along three axes: an X-axis, a Y-axis, and a Z-axis. The Z-axis typically refers to the depth (zoom) level.
Milestone XProtect Remote Client 3.5; User’s Manual When a button is assigned to an action, the name of the button will be listed together with the name of the action. To stop using a particular joystick button for a particular action, select the button/action in the list, then click the Unselect button. To free all joystick buttons from their associated actions, click the Unselect All button. www.milestonesys.
Milestone XProtect Remote Client 3.5; User’s Manual Viewing Live Video You view live video on the Remote Client’s Live tab. Note: Particular user rights may be required in order to access the Live tab. In order to view live video in the Remote Client, the surveillance system's recording server must be running; consult your surveillance system administrator if in doubt. Depending on your user rights, access to viewing live videos from some cameras may be restricted.
Milestone XProtect Remote Client 3.5; User’s Manual Camera image; enlarged detail shows image bar The image bar displays the name of the camera as well as the name of the device to which the camera is connected. The device name is displayed first, in square brackets, followed by the camera name. Each image bar will display the word Live when live video is displayed, and the word Stopped if the camera is stopped.
Milestone XProtect Remote Client 3.5; User’s Manual Output Control If the selected camera has external outputs defined, for example for switching on lights or sounding a siren, such outputs can be triggered from the Remote Client. To trigger an output, first select the required camera in the view, then select the required output in the Output Control section, and click the Fire link. Note: Depending on your user rights, access to triggering outputs for some cameras may be restricted.
Milestone XProtect Remote Client 3.5; User’s Manual Preset positions are defined by the system administrator; the Presets list will be empty if no preset positions have been defined for the selected PTZ camera. Tip: You may be able to use a joystick for controlling your PTZ cameras. Joystick control is configured on the Remote Client’s Setup tab. See Further Configuration on page 21.
Milestone XProtect Remote Client 3.5; User’s Manual Viewing Recorded Video You view recorded video on the Remote Client’s Browse tab. Note: Particular user rights may be required in order to access the Browse tab. Depending on your user rights, access to browsing video from some cameras may be restricted. Date and time formats used when browsing recorded video may vary depending on your computer’s regional settings.
Milestone XProtect Remote Client 3.5; User’s Manual Double-clicking blue bar above image enlarges view To return to normal view, simply double-click the blue title bar again. Tip: If you have selected reduced image quality for the camera (on the Setup tab), images from the camera will be displayed in full quality when viewed enlarged. Time Navigation The Browse tab’s Time Navigation section provides you with controls for browsing and playing back recorded video from the camera selected in the view.
Milestone XProtect Remote Client 3.5; User’s Manual The Master Time area also displays the current playback speed (example: 1.00x, indicating realtime). Browse Buttons The Time Navigation section’s browse buttons lets you manually navigate through recordings from the camera selected in the view.
Milestone XProtect Remote Client 3.5; User’s Manual Use the playback buttons to play back recordings: Play reverse: Plays back recordings backwards in time Play forward: Plays back recordings forward in time Stop: Stops playback Tip: Dragging the playback slider to its leftmost position pauses playback. Go To Time The Time Navigation section’s Go To Time fields let you quickly jump to a specific point in time.
Milestone XProtect Remote Client 3.5; User’s Manual Clicking the expand icon next to a sequence in the list will show you the exact date and time of the first and last image in the sequence as well as the exact date and time of the motion detection, event, etc. triggering the recording. Sequences may often begin some seconds before a motion detection, event, etc. and end some seconds after.
Milestone XProtect Remote Client 3.5; User’s Manual IPIX PTZ Positions for Fisheye Cameras You are able to move to a specific position in the fisheye image, and then save that position by clicking the Save button. When you later want to return to the saved position, click the Load button. Printing Images With the Browse section’s Print section, you are able to print recorded images. Print section To print an image, do the following: 1. Select the required camera from the Print section’s Source list.
Milestone XProtect Remote Client 3.5; User’s Manual Troubleshooting If the image is missing from the preview window, and from the printed report itself, it may be due to a security setting in Microsoft Internet Explorer: • If you run a locally installed version of the Remote Client, a notice bar prompting you to accept the running of a script/ActiveX control may appear when you attempt to print an image. When this is the case, simply accept the running of the script/ActiveX control.
Milestone XProtect Remote Client 3.5; User’s Manual Exporting Evidence in AVI and JPEG Formats With the Remote Client you are able to quickly generate and export video evidence in the AVI (movie clip) and JPEG (still image) formats. Note: Depending on your user rights, access to generating AVI or JPEG evidence from some cameras may be restricted. Date and time formats used when browsing recorded video may vary depending on your computer’s regional settings.
Milestone XProtect Remote Client 3.5; User’s Manual Timestamps; arrow indicates actual position. 8. This step applies for export in the AVI format only; if using the JPEG format, go to step 11 Select required frame rate for the export. With the Full option, all images between the start and end times will be included in the export; with the Half option, only every second image will be included, yet still play back in real-time. 9.
Milestone XProtect Remote Client 3.5; User’s Manual they do not already exist, they will be created automatically. 12. Click the Export link to begin the export. The status bar in the upper part of the export dialog will display the status of the export: Export status bar Tip: If you are exporting very long sequences, export may—depending on your selected export settings—take a while. You can continue to use the Remote Client for other purposes while the export process is underway.
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Milestone XProtect Remote Client 3.5; User’s Manual PAGE UP Move to previous sequence HOME Move to first image END Move to last image www.milestonesys.
Milestone XProtect Remote Client 3.5; User’s Manual Logging Out of the Remote Client To log out of the Remote Client, simply click the Log Out button in the Remote Client’s top bar: www.milestonesys.
Milestone XProtect Remote Client 3.5; User’s Manual Glossary A AVI: A popular file format for video. Files in this format carry the .avi file extension. C Codec: A technology for compressing and decompressing audio and video data, for example in an exported AVI file. MPEG and Indeo® are examples of frequently used codecs. D DirectX: A Windows extension providing advanced multimedia capabilities. F Frame Rate: A measure indicating the amount of information contained in motion video.
Milestone XProtect Remote Client 3.5; User’s Manual Index —A— Absolute Positioning ......................................................................................................... 26 Adding Cameras to a View............................................................................................16, 19 Authentication ................................................................................................................. 10 AVI ............................................................
Milestone XProtect Remote Client 3.5; User’s Manual —K— Keyboard Shortcuts.......................................................................................................... 42 —L— Live Tab ........................................................................................................ 10, 13, 25, 28 Logging In ...................................................................................................................... 10 Logging Out .................................................
Milestone XProtect Remote Client 3.5; User’s Manual —X— X-Axis, Joystick ............................................................................................................... 26 —Y— Y-Axis, Joystick ............................................................................................................... 26 —Z— Z-Axis, Joystick ............................................................................................................... 26 www.milestonesys.
Milestone XProtect Remote Client 3.5; User’s Manual The Americas: Milestone Systems Inc. 9805 SW Nimbus Avenue, Suite 400 Beaverton, Oregon 97008 USA Tel.: +1 503 350 1100 Fax: +1 503 350 1199 Headquarters (Denmark): Milestone Systems A/S Banemarksvej 50 G, DK-2605 Brondby, Copenhagen Denmark Tel.: +45 88 300 300 Fax: +45 88 300 301 Phone toll-free +1 877 350 1101 United Kingdom: Milestone Systems UK 118 Codnor Gate, Ripley Derbyshire DE5 9QW England Tel.
