User`s manual

MPS Doc: UPS_AS_UM Rev (-) May 23, 2012 Page 30 of 38
Communication Problems
If the Application is unable to communicate with the UPS, the notification icon will
change to a “Red X’ed” battery icon and a message balloon will inform the user
about the event.
A few possible reasons for this problem may be:
 The UPS is not On.
 The UPS or the PC (or both) are not connected to the network.
 The UPS is not configured to SNMPv3 mode.
 The SNMP User Name or Password is incorrect.
 The user's SNMPv3 security level doesn’t match the UPS configuration.
The Application Main window "Info" section may provide a helpful hint about the
error:
Clicking the "Details" button may display more detailed debug information, but
typically it is of a limited scope.