User guide

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Chapter9: Troubleshooting

9.1. FrequentlyAskedQuestions(FAQ)

Pleasevisitoursupportwebpageathttp://www.mimio.com/supportfortheup‐to‐datemimioFAQ.

Allofthemimioproductsincludefreephoneande‐mailsupport.

Email: techsupport@virtual‐ink.com (United States and Canada) or techsupport.europe@virtual‐ink.com

(Europe)

Telephone:1‐877‐846‐3721(UnitedStatesandCanada)or+448704583366

(Europe)

WebSite:http://www.mimio.com/support.

Withallsupportinquiries,pleaseprovideuswiththefollowinginformation:

• mimiomodelnumber(locatedonthemimioserialnumberlabel)

• mimiosoftwareversionnumber

• Operatingsystemoncomputer

• Makeandmodelofcomputer

• Descriptionofproblem

9.2. Commoninterferenceproblems

Themimiocapturedeviceusesinfrared(IR)andultrasound(US)signaltracking technologytoidentifyand

thepositionofthemimiostylianderaser.ThemimiocapturedevicereceivesIRandUSenergytransmitted

by the mimio styli (pens) and eraser. This tracking technology  may be susceptible to interference if other



sourcesofIRandUSarepresentintheroom.Whilethedesignofthemimiodetectioncircuitisoptimizedto

filter external sources of IR and US energy, it is not possible to guarantee optimum operation under all

conditions. Listed below are a few known environments that can interfere

with the mimio capture device

sensor circuitry and its ability to accurately identify and track the mimio styli and eraser. Workarounds

and/orpossiblesolutionsareidentifiedwhereavailable.

• Wattstopper and some other brands of motion detector – this dual technology occupancy sensor

(DTOS)device usesboth passiveinfrared (PIR‐presents

 noproblem to mimio capturedevice) and

active ultrasound at 40Khz (problematic to mimio capture device). It is not possible for the

Wattstopperdeviceandmimiocapturedevicetooperatesimultaneouslyinthesameroom.Inorder

touseyourmimiocapturedeviceinaroomwithaWattstopper,the

Wattstoppermotionsensormust

bedisabledorcovered.AnalternativemanufacturerofDTOSdevicesthatiscompatiblewithmimio

capture devices has been identified:SensorSwitch (uses PIR and an audio microphone).

SensorSwitch can replace Wattstopper units with their own PIR/Audio sensor modules.

SensorSwitchcanbefoundathttp://www.sensorswitch.com/.

• Direct sunlight

 – direct sunlight on the mimio capture device can result in the IR sensors being

ʺfloodedʺwithIRandthusunabletofunction.Toavoiddirectsunlightonthemimiocapturedevice,

eitherrepositionthewhiteboardorthemimiocapturedeviceoutofthedirectsunlightorpulldown

theshadesorclosetheblindsintheroom.

9.3. CalibratingproblemsduringInteractiveMode

An incorrectly set Surface Area setting in mimio Settings may prevent one or more pen clicks on a

calibrationpoint frombeing recognized.Thiswill result intheuser beingunable toenterInteractive Mode.

MakesurethatyourSurfaceAreasettingislargeenoughtoencompassyourprojecteddisplay.

Quick Start Guide Troubleshooting • 9‐1