Product Info
6. TROUBLESHOOTING
What do you
see/hear
Problem
What to do
More Information
The Gait Up GO
mobile
application
displays an error
pop-up after you
select a test,
indicating that it
cannot connect to
the Physilog6
sensor device
There is a
problem with
the connection
to the
Physilog6
sensor device
Make sure that the
sensor device accessory
is in proximity of your
mobile device.
Control that the sensor
device accessory has
enough battery to be
connected to the
application.
Click on the sensor
information button ( )
to check that the linked
sensor device accessory
corresponds to the
sensor in your
possession (last four
digits of serial number on
the back of the sensor
corresponding to the
number indicated in the
mobile application).
Before handing a Gait Up GO
device to a Participant for
independent use, make sure
that the linked sensor
corresponds to the sensor
device accessory you provide
and is correctly connecting
to the mobile application.
The setting of the linked
sensor device accessory is
managed inside the
password protected part of
the application to which the
end user does not have
access.
The Gait Up GO
mobile
application
displays an error
pop-up after you
select a test,
indicating that the
sensor device
accessory has
incompatible
firmware
The Physilog6
sensor device
accessory has
incompatible
firmware
version.
Update the sensor device
firmware by pressing the
"Update Physilog"
button.
This error can appear during
the first use after you update
the Gait Up GO mobile device
or after installation of the
application on a new mobile
device.
The Gait Up GO
mobile
application
There is a
problem with
the Physilog6
The recording is
interrupted,
acknowledge the error
Depending on the problem,
the error message will
display a recommendation
ENGLISH
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