mini box User’s Manual Version 1.1 | Updated: 10/01/14 ©2014 Cox Communications, Inc.
MINI BOX User’s Manual Table of Contents Chapter 1: Introduction................................................. 3 About This Manual............................................................................................................. 3 Chapter 2: Installing & Activating Your mini box.... 4 Connecting Your mini box.............................................................................................. 4 Activating Your mini box................................................................
MINI BOX User’s Manual Edit Parental Control PIN................................................................................................ 21 Restrict Access to Programming................................................................................. 22 Temporarily Unlock........................................................................................................... 22 Lock Channels.........................................................................................................
CHAPTER 1 About This Manual Welcome to your new mini box™ manual.
CHAPTER 2 Installing and Activating Your mini box Follow these steps to connect and activate your new mini box. Connecting your mini box 1 Connect the mini box to the cable outlet by disconnecting the cable from the back of the TV and connecting it to the back of the mini box. 2 Connect the mini box to your TV. If you have a Standard Definition TV: •U se the coaxial cable in your installation kit.
MINI BOX User’s Manual Activating your mini box Your mini box begins activating as soon as you plug in the mini box. You can follow the Activation Process on-screen but you won’t need to take any action unless there are problems. The first thing you see when activation begins is the Welcome Screen. You can use the time while your mini box is being activated to program your remote control so you’re ready to go when activation is completed.
MINI BOX User’s Manual Software Update Check After a successful Connectivity Test, the Self-Test checks to see if there are any software updates available for the mini box. If a software update is detected, the update is downloaded and installed. The mini box automatically reboots after the software update has been installed. Once the mini box has rebooted, the Activation Process continues automatically.
MINI BOX User’s Manual Mini box Activation Once the Self-Test is complete your mini box automatically begins activating. When activation is complete, your mini box is tuned to the first channel in the channel lineup. You’re ready to watch TV! Note: You may want to program your remote control to control your TV now. Follow the simple instructions on the back of your remote to program it.
CHAPTER 3 Program Guide Overview Welcome to your new Program Guide. The simple guide navigation makes it easier to find the programming you want when you want it. The starting point for everything in the Program Guide is the Main Menu, which is launched by pressing the MENU button. From there, you can browse the TV listings, change your settings or see the Customer Support options. Once in the Program Guide, navigating your choices is as simple as pressing the UP, DOWN, LEFT and RIGHT arrows.
MINI BOX User’s Manual NAVIGATION When in the Guide, use the UP or DOWN arrows or the CHANNEL UP or CHANNEL DOWN buttons to scroll through the listings. Press the arrow keys on the remote to navigate through the Guide. On the Settings and Customer Support menus, arrows in the yellow highlight bar let you know that you can move up or down in the list, and right or left between cards. Use the UP and DOWN arrows to scroll through lists and the RIGHT and LEFT arrows to move between cards.
MINI BOX User’s Manual An actionable item has a SELECT button at the end of the highlight bar. An icon or black dot indicates the selected choice. When an item is actionable — such as changing a setting — the right end of the yellow highlight bar will show a SEL button. Press SELECT to confirm, or press UP or DOWN arrows to move to the next choice in the list. A black dot or icon appears at the right end of the yellow highlight bar when SELECT is pressed, indicating your choice has been registered.
mini box User’s Manual About the remote Control The image below shows the Cox remote and highlights the buttons that are discussed in this manual. Your remote control may appear different, but button functions remain the same.
CHAPTER 4 Getting Started This chapter discusses how to watch live television, learn more about the program you are watching, change channels and open the Main Menu.
MINI BOX User’s Manual Watch live television With your television and mini box turned on, use the number (0–9) buttons to tune directly to a channel. Press SELECT to go directly to the channel. Otherwise, the desired channel will tune in a second or two. Change Channels Tune to different channels by pressing the CHANNEL UP or CHANNEL DOWN button. You can also tune to different channels using the number (0–9) buttons.
MINI BOX User’s Manual Open the Main Menu The Main Menu is the starting point for using the Program Guide to find programs and set personal preferences. There are several ways to open the Main Menu: • Press the MENU button. • Press the RIGHT arrow. • Press the LEFT arrow. The Main Menu. Press EXIT, the MENU button again or the LEFT arrow to close the Main Menu.
CHAPTER 5 The Guide The Program Guide is simple, consistent and easy to navigate, making it easier for you to find and tune in to your favorite television shows. This chapter introduces you to the Program Guide and discusses different ways to find the channels and programs that interest you.
MINI BOX User’s Manual USING the Guide Launch the Guide There are two ways to access the Guide. The first is to simply press the GUIDE button. It takes you directly to the main Guide display that shows information about available channels, programs and short program descriptions. The second way to open the Guide is through the Main Menu. To access the Main Menu, press the MENU button on your remote. Access the guide two ways: from the Main Menu or by pressing the GUIDE button.
MINI BOX User’s Manual Watch a Program or Channel You can simply press the SELECT button on a currently airing program to start watching it immediately. If the highlighted program airs in the future, pressing SELECT will tune to the channel on which the program will air. Scroll Through the Guide To scroll through channels or programs, press the UP or DOWN arrow to move the highlight bar up or down one item in the list.
MINI BOX User’s Manual Switch Programs from the Info Banner Press the RIGHT and LEFT arrows to browse programs carried by the channel but shown at different times of the day. Pressing SELECT will tune to the program displayed if it is currently airing. If it is not, pressing SELECT will tune to the current program on that channel. Change Channels from the Info Banner You can browse different channels using the UP and DOWN arrows.
MINI BOX User’s Manual Banner Icons There are a number of different icons you may see on an Info or Channel Banner. This table tells you what each one means. Icon Description This program is in stereo. This is a first-run program. This program has been locked. See Parental Controls for more information. This program has been unlocked. See Parental Controls for more information. This program is available in high definition. Television content ratings. Movie ratings. This is a live program.
CHAPTER 6 Settings The Settings Menu offers a variety of choices for customizing your TV viewing experience. This chapter discusses important settings information including setting Parental Controls, turning on Closed Captioning and changing other technical settings to better suit your needs. You can launch the Settings Menu by opening the Main Menu using the MENU button or the LEFT or RIGHT arrow. Use the UP or DOWN arrow to highlight Settings and then press SELECT.
MINI BOX User’s Manual Parental Controls and Program Ratings Parental Controls let you control who watches certain TV programs. You can lock programs and channels so they cannot be viewed without the Parental Control PIN. Parental Controls appears in the left screen when you open the Settings Menu. Set a Parental Control PIN To set a Parental Control PIN, begin at the Settings Menu: 1 Make sure Parental Controls is highlighted.
MINI BOX User’s Manual 5 Enter your current four-digit PIN. 6 Enter your new four-digit PIN. 7 Confirm your new four-digit PIN. 8 Press SELECT to close the confirmation message. Restrict Access to Programming The Program Guide lets you restrict access to programming several different ways. Setting Locking Status is the first step to turning on Parental Controls. Begin at the Settings Menu: 1 Make sure Parental Controls is highlighted.
MINI BOX User’s Manual Lock Channels After turning on Parental Controls, you have a number of different ways to restrict access to programming, including by channel, by ratings and by content advisories. Begin at the Settings Menu: 1 Make sure Parental Controls is highlighted. 2 Press the RIGHT arrow or SELECT button to open the Parental Controls Menu. 3 Use the UP or DOWN arrow to move the highlight bar to Parental Locks. Press the RIGHT arrow or SELECT button to edit the lock settings.
MINI BOX User’s Manual Lock Content Advisories To restrict access to movies and television programs that contain certain types of content, begin at the Settings Menu: 1 Make sure Parental Controls is highlighted. 2 Press the RIGHT arrow or SELECT button to open the Parental Controls Menu. 3 Use the UP or DOWN arrow to move the highlight bar to Parental Locks. Press the RIGHT arrow or SELECT button to edit the lock settings. 4 Use the UP or DOWN arrow to highlight Lock Content Advisories.
MINI BOX User’s Manual Closed Captioning The Program Guide lets you adjust Closed Captioning settings. You can turn Closed Captioning on or off, and you can customize how your Closed Captions look. Set Closed Captioning Status To turn Closed Captioning on, begin at the Settings Menu: 1 With the highlight bar on Closed Captioning, press the RIGHT arrow or SELECT to move the highlight bar to the options in the center card. 2 Use the UP or DOWN arrow to highlight Turn on CC. Press SELECT.
MINI BOX User’s Manual Set Analog Service To choose a Closed Captioning service for analog stations, begin at the Closed Captioning Menu: 1 Use the UP or DOWN arrow to highlight Analog Service. Press the RIGHT arrow or SELECT button to move to the options in the center card. 2 Use the UP or DOWN arrow to highlight the appropriate option. Press SELECT to confirm your choice. 3 Press the LEFT arrow to return to the Closed Captioning Menu or press EXIT to return to live television.
MINI BOX User’s Manual Set Text Size To change the appearance of Closed Captioning text size for digital programming, begin at the Closed Captioning Menu: 1 Use the UP or DOWN arrow to highlight Text Size. Press the RIGHT arrow or SELECT button to move to the options in the center card. 2 Use the UP or DOWN arrow to highlight the appropriate option. Press SELECT to confirm your choice.
MINI BOX User’s Manual Set Text Character Edge To change the character edge attributes such as no edge attribute, raised edges, depressed edges, uniform edges, and drop-shadowed edges of the Closed Captioning text for digital programming, begin at the Closed Captioning Menu: 1 Use the UP or DOWN arrow to highlight Text Character Edge. Press the RIGHT arrow or SELECT button to move to the options in the center card.
MINI BOX User’s Manual Set Background Opacity To change the opacity for the Closed Captioning background for digital programming, begin at the Closed Captioning Menu: 1 Use the UP or DOWN arrow to highlight Background Opacity. Press the RIGHT arrow or SELECT button to move to the options in the center card. 2 Use the UP or DOWN arrow to highlight the appropriate option. Press SELECT to confirm your choice.
MINI BOX User’s Manual Set Closed Captioning Window Opacity To change the opacity of the Closed Captioning window for digital programming, begin at the Closed Captioning Menu: 1 Use the UP or DOWN arrow to highlight Closed Captioning Window Opacity. Press the RIGHT arrow or SELECT button to move to the options in the center card. 2 Use the UP or DOWN arrow to highlight the appropriate option. Press SELECT to confirm your choice.
MINI BOX User’s Manual Set the Guide Language Begin at the Language Options Menu: 1 2 3 With the highlight bar on Guide Language, press the RIGHT arrow or SELECT button to view the options for Guide Language. Use the UP or DOWN arrow to highlight the appropriate option. Press SELECT. Press the LEFT arrow to return to the Language Options Menu or press EXIT to return to live television. Guide Language allows you to change the language of your Guide from English to Spanish and vice versa.
MINI BOX User’s Manual Audio & Video The Program Guide lets you adjust the Audio & Video settings to provide the best sound and picture quality for your television. Set Volume control If you have programmed your mini box remote so that it controls the volume levels by adjusting your TV’s volume, then set this control to Fixed. This setting is also appropriate if you control your audio through a stereo or surround-sound receiver.
MINI BOX User’s Manual Set Video Output Format You can change the video output format to ensure you get the highest-quality picture that your television can display. Please refer to the manufacturer’s information for your television to get the proper settings. The resolution options are: • 1080i Wide • 720p Wide • 480p Wide • 480i Standard To adjust these settings, begin at the Settings Menu: 1 Use the UP or DOWN arrow to highlight Audio & Video.
MINI BOX User’s Manual Restore Audio & Video Defaults You can easily change your Audio & Video settings back to the default values. Begin at the Settings Menu: 1 Use the UP or DOWN arrow to highlight Audio & Video. Press the RIGHT arrow or SELECT button to move to the center card. 2 Use the DOWN arrow to highlight Restore Defaults. Press SELECT and a confirmation dialogue displays.
CHAPTER 7 Customer Support The Program Guide offers a number of Customer Support tools. This chapter discusses the different support services available and how to access them.
MINI BOX User’s Manual Access Customer Support Customer Support is found under the Main Menu. To open the Customer Support Menu: 1 Open the Main Menu using the MENU button on your remote control. 2 Use the UP or DOWN arrow to move the highlight bar to Customer Support. Press SELECT or the RIGHT arrow to open the Customer Service Menu.
MINI BOX User’s Manual Self-Test If you experience issues with your mini box, you may be asked by the customer service representative to run the Self-Test. The SelfTest checks for any network or connectivity issues and reports them on the screen. The Self-Test also checks to see whether any software updates are available for the mini box and installs the software update if one is. To run the Self-Test, begin at the Technical Support Menu.
MINI BOX User’s Manual Channel Scan You can run a Channel Scan at any time to have the mini box check to ensure all appropriate channels are being received. To run the Channel Scan, begin at the Customer Support Menu: 1 Press the RIGHT arrow to move the highlight to Channel Scan. 2 Press SELECT to begin the Channel Scan. A message displays on-screen during the Channel Scan. Live TV will not display during a Channel Scan. Instead you will see a message indicating the Channel Scan is in process.
CHAPTER 8 Error Messages Occasionally, you may receive an error message. Sometimes the fix is as simple as waiting a few minutes before trying again. Other times, you may be required to call your local Cox Customer Support representative. The table on the following pages includes the different error messages you may receive. If you are required to call Cox Customer Support, please make a note of the error code as it will help the representative identify the problem faster.
MINI BOX User’s Manual Error Code Issue You Should 3.1.3 A subscription is required to view this program. Please contact Cox Customer Support at (866) 961-0416 to subscribe. Reference 3.1.3 when calling. Contact Cox Customer Support for assistance. 2.1.1 Sorry, we've detected an interruption in your service. Check for loose connections from the wall to the mini box to make sure they are secure. If the problem persists, please contact Cox Customer Support at (866) 961-1207 to restore service.
MINI BOX User’s Manual Error Code Issue You Should 2.1.4 Sorry, we’ve detected an interruption in your service. Check for loose connections from the wall to the mini box to make sure they are secure. If the problem persists, please contact Cox Customer Support at (866) 961-1207 to restore service. Reference 2.1.4 when calling. Check the cable from the wall to the mini box and ensure that both ends are connected securely.
MINI BOX User’s Manual Error Code Issue You Should 5.1.3 The mini box check detected a problem. Video cannot be displayed at this time. Please contact Cox Customer Support at (866) 961-1207 for assistance. Reference 5.1.3 when calling. Contact Cox Customer Support for assistance. 5.1.4 The mini box check detected a problem. Video cannot be displayed at this time. Please contact Cox Customer Support at (866) 961-1207 for assistance. Reference 5.1.4 when calling.
MINI BOX User’s Manual Index AC outlet 120 Edit On DEMAND. See On DEMAND Analog Output 113 Edit Recording Options 56 Analog Service 104 Edit Recording Options (series) 58 Audio Language 114 Edit User. See User Background Color 106 Favorite channels 8 Background Opacity 107 Favorite Channels 8, 16, 21, 23, 38, 87, 88, 98, 99, 100 Block Titles 95 Browse Cast & Crew 27 Browse Movie Posters. See On Demand Browse On DEMAND.
MINI BOX User’s Manual Pay-Per-View 8, 83, 92, 96, 126, 127, 128, 131, 136 Phone Tools 70, 71 Power Off 118, 119 Power On 99, 117, 118 Turbo Scroll. See Scroll Universal Search. See Search Use Agreement 82 User 89 Program Ratings 87, 91 Users 8, 16, 21, 68, 87, 88, 89, 90, 91, 97, 102, 126 Purchase On DEMAND. See On DEMAND Volume 113 Purchase Pay-Per-View. See Pay-Per-View Watch Another Episode.
