User Guide
6
6
Customer Satisfaction
T
rial:
All
Continental brand passenger
and LT tires
bearing the
Continental name
and
D.O.T.
numbers
are
covered
by the
6
0
D
a
y
***
Customer Satisfaction
Trial. If for any
reason, other
than an
excluded condition
listed
under
Section 4, you are
not
satisfied with your new set of four tires within
6
0
***
da
ys
from date of
purchase
-
or the first 2/32nds of an inch
(
whiche
v
er
comes
first)
-
you may
exchange
all or any one of them for
a
corresponding number
of the same tires or for
another
set of
a
different type of
Continental brand
tir
e
s
.
Mounting and
balancing
are
included
free of
charge (excluding
online orders).
Owner
pa
ys
-
all
applicable tax
e
s
.
If you wish to
exchange
for
another set
of
Continental brand
tires which is a higher
c
os
t
,
you must
pa
y
the
upgrade
from the original
purchase
price, including
shipping
and all
applicable tax
e
s
.
If you wish to
exchange
for
another set
of tires which is at a lower
c
os
t
,
you will
receive
a
refund
of
the
difference
in
c
os
t
.
Please visit
www
.
continentaltir
e.
c
om
to learn more
about the
customer satisfaction
trial period that
Continental
Tire
off
ers
.
This
satisfaction guarantee
only applies to the original new set
of
four (4)
Continental brand passenger
tires
purchased
and not
t
o
the tires
provided under
this
guar
ant
ee.
HOW DO
YOU RETURN YOUR TIRES DURING
THE TRIAL
PERIOD
?
W
ithin
the
authoriz
ed
time frame (please visit
www
.
continentaltir
e.
com to learn more
about
the
Customer Satisfaction
Trial
P
eriod
that
Continental
Tire offers) from the date of
purchase
or
the
first 2/32nds of an inch
tread
you must
return
your tires to
the
authorized Continental brand
tire dealer where you
purchased
your
tir
e
s
.
Y
ou
must
present
the original sales
receipt
and
pr
oof
-
of-purchase.
Reason for
dissatisfaction
must be
explained
to
the
dealer (i.e.,
appearance,
ride, handling, etc.) and
noted
on
the
dealer
-
supplied
copy of the CTA Limited Warranty
Complaint
F
or
m.
A
ttention
authorized dealers:
the form must be
v
alidat
ed
by the
c
onsumer
.
The
replacement pr
oof
-
of
-purchase
sho
wing
the
purchase
of
another Continental
tire(s) must
accompany
the
form and tire
r
etur
n.
Mileage W
arrant
y
:
The
Continental brand
tires listed on
www
.
continentaltir
e.
c
om
’
s
website
are
warranted against wearout
up to the
mileage/
kilometer coverage indicated,
even
though
the actual
mileage/
kilometers
you may get from your tires may vary
because of
driving habits and road
conditions
.
Subject to the
provisions of
Section 4
belo
w
,
if one of the tires listed in this
section
wears
out
before
the
stated mileage/ kilometer coverage,
CTA
will
w
arr
ant
the tire on a
pro-rata
basis as
indicated
herein.
“
W
earout
”
means
that the
tir
e
’
s
tread
has worn evenly down to the
tread
w
ear
indicators
(2/32nds of an inch or
1.
6
mm of
tread
r
emaining.)
“Pr
o
-r
ata
”
for this Mileage Warranty is
measured
by the
odomet
er
readings
at the time of the
tir
e
’
s purchase
*,
as shown by
the
original tire
receipt
and
pr
oof
-
of
-
purchase,
and the
odomet
er
reading
at the time of
r
eplac
ement
.
In addition, you must
pr
esent
a fully
completed,
legible Rotation Schedule, which is found in
the
original
o
wner
’
s
copy of the Total
Confidence Plan.
42