User manual

miniDSP Ltd, Hong Kong / www.minidsp.com / Features and speci fications subject to change wi thout pri or noti ce 52
4. Click on the Open Hex File button and select the .hex file included in the download. It will have a name like
ENC_DDRC88_Ver2.17_SS.hex.
5. Click on the Program/Verify button. The status bar will indicate progress. Do not disconnect the DDRC-88A
during the firmware upgrade!
6. Click on the Reset Device button. The processor will return to normal operating mode, and can be used as
normal.
DO NOT DISCONNECT THE USB CABLE OR POWER FROM THE DDRC-88A WHILE FIRMWARE UPDATE IS
IN PROGRESS. DOING SO MAY “BRICK” YOUR DDRC-88A.
7.6 OBTAINING SUPPORT
1. Check the forums on miniDSP.com to see if this issue has already been raised and a solution or solutions
provided.
2. Contact miniDSP via the support portal at minidsp.desk.com with:
a. The product information obtained from DDRC-88 Utility (About button) and Dirac Live Calibration
Tool for miniDSP (Sound System tab).
b. A clear explanation of the symptoms you are seeing.
c. A description of the troubleshooting steps you performed (see Troubleshooting above) and the results
obtained.