User manual

PRELIMINARY AND SUBJECT TO CHANGE
miniDSP Ltd, Hong Kong / www.minidsp.com / Features and specifications subject to change without prior notice 40
3
The license validation screen
doesn’t accept my username
and password
c. The “username” must be the email address that you used
when activating your license on the Dirac Live activation
screen. Check that you are using the same email address and
password.
4
The DDRC-88A doesn’t appear
in the Sound System tab
d. Check that the USB cable to the DDRC-88A is firmly connected.
e. Check that you do not have any other program running that is
attempting to communicate with the DDRC-88A, such as the
DDRC-88A utility program.
f. Check that you have the miniDSP version of the software
installed, called Dirac Live Calibration Tool For miniDSP.
g. Go to the Sound System tab and click the Rescan button.
5
The measurement test signal
produces no output
a. Ensure that the DDRC-88A processor is connected correctly into
the audio system.
b. Check that the downstream amplification is powered on.
c. Check that the downstream amplification is not muted and/or
doesn’t have level controls set to zero.
6
No input from measurement
microphone
a. Check that the USB cable to the UMIK-1 is securely seated.
b. Check that the UMIK-1 is selected in the Mic config tab.
7
Insufficient recording level
a. Increase microphone level in the Output & Levels tab.
b. Go to the Control Panel and view the Recording tab of the
Sound pane. Select the UMIK-1 and view its Properties. In
Levels, set the gain to 100.
c. Increase system output volume.
8
Unable to generate correction
filters (Optimize button)
a. Check that your computer is connected to the Internet and able
to pass HTTP (web) traffic.
b. Check that you do not have any other program running that is
attempting to communicate with the DDRC-88A, such as the
DDRC-88A utility program.
9
No audio playthrough
a. Check that the DDRC-88A processor is not muted.
b. Check that the DDRC-88A processor master volume control is
not turned down.
c. Check that all cables are securely seated.
d. Check that cables are plugged into the correct inputs and the
correct outputs.
e. Check that the source equipment is not muted.
f. Check that the source equipment does not have volume set to
zero.