Installation guide

Troubleshooting24
English
Troubleshooting
Although your printer is designed to be highly reliable, it may occasionally
experience a problem. The following helps you to identify the cause of the
possible installation problems and suggests some solutions related to instal-
lation. For detailed troubleshooting information, refer to “Troubleshooting” in
the User’s Guide on the Documentation CD-ROM.
Symptom Cause Solution
The toner
tab didn’t
pull com-
pletely out.
The toner tab was not
pulled straight up or it was
pulled with too much force
while installing toner.
Call Technical Support. Refer to the
Service & Support Guide or
www.konicaminolta.net/printer/
for
the office nearest you.
No lights or
messages
appear on
the control
panel.
There is no power supply
to the AC outlet.
Make sure there is power supplied
to the AC outlet.
The power cord is not
plugged in securely into
both the power outlet and
the printer.
Turn the printer off, plug in the
power cord securely, and then turn
the printer back on.
The printer is not
turned on.
Turn on the printer.
The line voltage from the
power outlet doesn’t
match the printer’s power
requirements.
Make sure the line voltage matches
the printer’s power requirements.
Refer to appendix A in the User’s
Guide.
The Online
indicator is
on and the
message in
the display is
“IDLE,” but
no startup
page prints.
You did not wait long
enough.
The printer takes approximately 6
minutes to warm up the first time.
Be sure you wait long enough for a
startup page before suspecting a
problem. This 6-minute warmup
only happens when a new imaging
unit has been installed. Normal
time to warm up from a cold start is
approximately 30 seconds.
The startup
page comes
out skewed.
The media guides are not
accurately set in the
media tray.
Reset the media guides.
You can’t
print a
status page.
The tray does not have
media.
Check that the media trays are
loaded with media, in place, and
secure.
There is a media jam. Check for jammed media.
A cover is not closed. Make sure all covers are closed
securely.