User Guide

Solving Problems106
Nothing is
printed.
There is a Keypad
Locked, a media
jam, or other
message on the
control panel.
Handle according to the message
displayed. For example, if the keypad is
locked, check to see if the printer’s in
Network Mode and someone else has
opened a telnet session to it.
The driver is not set
correctly.
Select the proper driver media setting.
The imaging unit is
old or damaged.
Remove the imaging unit and check for
damage. If necessary, replace it.
The media is moist
from humidity.
Adjust the humidity for paper storage.
Remove the moist media and replace it with
new, dry media.
The AC outlet’s
voltage or frequency
that does not match
the printer
specifications.
Use a power source with the proper
specifications.
Several sheets are
being fed at the
same time.
Remove the media from the tray and check
for static electricity. Fan plain paper and
other media (but do not fan large amounts
of transparencies), and replace it in the
tray.
Media is not set
properly in the media
tray(s).
Remove the media, tap it to straighten it
out, return it to the media tray, and realign
the media guides.
Media is jammed
inside the printer.
Remove any jammed media from the
printer.
There is not enough
memory or your PS
Wait Timeout is
incorrect to print
directly from PDF.
Increase your memory and the PS Wait
Timeout. See “Direct PDF File Printing” on
page 2.
Symptom Cause Solution