Table of Contents Introduction............................................................................................................ 3 MioSMART app..................................................................................................... 4 Downloading the MioSMART app.................................................................... 4 Logging in......................................................................................................... 5 General functions and settings........
Using the hub and sensors.................................................................................. 26 Getting to know your device........................................................................... 26 Turning the device on..................................................................................... 27 Setting up the sensor..................................................................................... 28 Managing from the MioSMART app.............................................
Introduction The MioSMART solution provides you with various Smart Home products that can be integrated into an enhanced surveillance system. Note: Depending on your region, certain MioSMART models may not be available. d. a. c. b. a. MioSMART app on your mobile device b. VixCam c. Hub and sensors d.
MioSMART app The MioSMART app is an integrated application that allows you to manage and control your camera, personal cloud gateway, hub and sensors. You can download the MioSMART app for free from Apple Store and Google Play Store. Note: l The MioSMART app is compatible with iOS 8.0 - 9.3 and Android 4.4 - 6.0 devices. l Make sure that your mobile device is connected to the wireless network.
Logging in Start the MioSMART app and follow the on-screen instructions to set up your account. When done, log in to the system. 1. Tap Create account. 2. Enter a valid email address and password, and then tap Create. 3. A confirmation email will be sent to your email address. 4. Click Confirm Email in the email to activate the account. 5. Once the account is activated, tap Log in in the MioSMART app. 6. Enter your email address and password, and then tap Log in.
General functions and settings The main screen of the MioSMART app provides the access to connecting the MioSMART devices. For the information on connecting the devices, see the following chapters in this manual. 1 1 Connecting the hub and sensors 3 2 Connecting the personal cloud gateway 3 Connecting the camera 2 On the main screen, tap to access the settings menu. l l l Tap All devices to access the connected devices. Tap Groups to access the connected devices in the defined group.
Grouping your devices Follow the procedure to group the connected devices in your account: 1. Tap > Groups to access the Group screen. 2. On the Group screen, tap . 3. On the Settings screen, tap Group name to enter the group's name, and then tap Add device to select the devices for the group. When done, tap OK to return to the Settings screen. 4. Tap Save to save the created group 5. To customise the group, tap and repeat the steps above.
Using the camera Getting to know your device VixCam C10 1 Light sensor 2 Camera lens 3 LED indicator 4 Microphone 5 Camera stand 6 Memory card slot 7 RESET button 8 Speaker 9 Micro-USB connector VixCam C12 1 Light sensor 2 Camera lens 3 Microphone 4 RESET button 5 LED indicator 6 Micro-USB connector 7 Memory card slot 8 Speaker 8
Mounting the device The VixCam C10 is designed with a magnetic stand that allows you to install it in various locations, such as the level surface of any object, the wall or ceiling, or an object with metal surface. The VixCam C12 can be placed on a level surface or mounted on the wall.
Follow the illustrations to mount the camera on a concrete surface by using the provided accessory and screw kit. VixCam C10 1. Drill 3 holes on the surface and hammer the wall plugs into the holes. 2. Lock the metal plate securely by fastening the screws. 3. Attach the camera to the metal plate properly. 1 2 3 VixCam C12 1. Drill 2 holes on the surface and hammer the wall plugs into the holes. Lock the camera holder securely by fastening the screws. 2.
Inserting a memory card You can record the video locally once a memory card is inserted in the camera. The camera supports the Class 10 memory cards with 8 GB - 32 GB capacity. l l Hold the card by the edges and gently insert it into the slot as shown in the illustration. To remove a card, gently push the top edge of the card inwards to release it and pull it out of the slot. Note: l Disconnect from the AC power before inserting or removing the card.
Turning the device on Connect the home charger cable to the Micro-USB connector on the camera ( 1 ), and the mains power charger to the power socket on the wall ( 2 ). The camera automatically turns on when connected to the power source. 1 2 The LED indicator shows the system status: Status Description On The device is turned on. Flashing quickly The device is connecting to the wireless network. Flashing slowly The device enters the Access Point mode.
Managing from the MioSMART app Connecting the device Before using the device for the first time, you need to connect the device to your wireless network via the MioSMART app. Connect the camera to the power source. The LED indicator lights up and then flashes slowly with notification sounds, indicating that the camera is ready for connecting. 1. Start the MioSMART app, log in to the system, and then tap IP Camera. 2.
1 2 3 4 Note: For iOS users, a pop-up notification screen will display during adding the device via wireless mode. When prompted, follow the on-screen instructions to connect your mobile device's WIFI to the device's SSID (as shown on the screen). When done, return to the MioSMART app and wait until the connection is completed.
5. When done, the screen will display the camera list. l l The shortcuts next to the camera item allows you to view the event list, preview photos/videos and change the camera settings. You can add up to 4 cameras to your account. on the camera list. To add a new camera, tap Watching the live video Tap the thumbnail on the camera list to watch the live video of the selected camera.
Using the toolbar Use the toolbar at the bottom of the screen to change the settings for the video. Note: When viewing the video in full-screen mode, tap on the screen to display or hide the toolbar. 1 2 3 4 5 6 8 7 9 10 1 Turns the speaker on/off. When it is turned on ( ), you can talk to the others via the camera by using the Press to talk button ( ) button on the screen. 2 Starts recording. Tap the button again ( ) to stop recording. The recorded files will be saved on your mobile device.
6 When the camera is mounted on the ceiling, you can flip the image vertically. 7 Mirrors the image horizontally. 8 Sets the image quality (Medium or High) of the video. 9 Adjusts the brightness level of the image (Lowest / Low / Medium / High / Highest). 10 Adjusts the contrast level of the image (Lowest / Low / Medium / High / Highest). Accessing the event list Tap to access the event list to view the event recordings. l l l All event recordings are sorted chronologically.
Accessing the captured media Tap to access the photos and videos taken by the camera from the app. l l l Tap the Photos tab to display the thumbnails of the photos. Tap to view the desired item. Tap the Videos tab to display the thumbnails of the videos. Tap to view the desired item. During playback, / to pause/play the video. tap When viewing the photo/video, you can tap Edit and to share the file or to delete the file. then select Changing the camera settings Tap to access the camera settings.
l l l Time zone: Selects the correct time zone of your location. Format SD card: Formats the inserted memory card on the camera. (All data will be erased.) Event settings: Use the Motion Switch (ON / OFF) to enable or disable the motion detection function. Once enabled, you can set the motion sensitivity level (Low / Medium / High / Highest) for automatic triggering of the event recording. l Device information: Displays the information of the camera.
Using the personal cloud gateway Getting to know your device 1 RJ-45 connector 2 RESET button 3 Power indicator 4 Network indicator 5 POWER button 6 USB port 7 Micro-USB connector Connecting an external storage device The device works as additional storage for the MioSMART system. It needs to connect an external storage device (FAT32 and NTFS formats) for storage capacity (up to 4 TB). Connect the external device to the USB port of the device before turning the device on.
Turning the device on 1. Connect the home charger cable to the Micro-USB connector on the device ( 1 ), and the mains power charger to the power socket on the wall ( 2 ). 2 1 2. Briefly press the POWER button to turn the device on. When the device is turned on, the Power indicator glows in green. Connecting to the network Connect the device to the router/switch by using the provided Ethernet cable. When the device is connected to the network, the Network indicator glows in blue.
Managing from the MioSMART app Adding the device Follow the procedure to add the personal cloud gateway in the MioSMART app. 1. Start the MioSMART app, log in to the system, and then tap Personal Cloud Gateway. 2. Tap the QR code icon. 3. Use your mobile device to scan the QR code that is located on the bottom of the device. Note: If you cannot scan the QR code, enter the required information manually, including: l Name: Enter the device name to identify the device.
Recording videos remotely With a MioSMART VixCam installed in the network, you can add the camera in the personal cloud gateway to record videos remotely. 1. Tap on the main screen of personal cloud gateway list. 2. Tap . 3. Tap the QR code icon. 4. Use your mobile device to scan the camera's QR code. Note: If you cannot scan the QR code, enter the information of the camera manually, including: l UID: Enter the 20-digit UID displayed below the camera's QR code.
5 4 6 Note: l When you use the personal cloud gateway to connect the camera for remote video recording, the length of the video clip may be shortened automatically in case of an unstable wireless connection. l For iOS users, the video recorded remotely cannot be directly downloaded via the MioSMART app for playback. File management Tap the desired item on the personal cloud gateway list to do the following: l l Use the Search bar ( the storage device.
Changing the gateway settings Tap on the personal cloud gateway list to change the device's password, edit the device's name, remove the device from your account, etc. Note: For security purposes, it is strongly recommended to change the device's default password.
Using the hub and sensors Getting to know your device Hub G10 1 LED indicator 2 RESET button 3 SD card slot 4 Antenna 5 RJ-45 connector 6 USB port 7 Micro-USB connector Door/Window Sensor R12 Motion Sensor R14 1 Pair button 1 Pair button 2 LED indicator 2 LED indicator 3 Sensing points 26
Turning the device on Connect the home charger cable to the Micro-USB connector on the hub ( 1 ), and the mains power charger to the power socket on the wall ( 2 ). The hub automatically turns on when connected to the power source. 2 1 The LED indicator shows the system status: Status Solid red Flashing red and green Solid green Description The device is turned on. The device enters the Access Point mode. The device is connected to the wireless network successfully.
Setting up the sensor 1. Open the cover of the sensor. 2. Insert the AAA batteries into the battery tray of the sensor. 3. Replace the cover.
4. The sensor can be installed in various locations by an easy "peel-and-place" setup. Follow the instructions to mount the sensor wherever you want. While mounting the door/window sensor, ensure the sensing points are properly aligned. The distance between the two points should be less than 1 cm.
Note: l It is not recommended to use Manganese/Ni-Cd/Ni-MH batteries for the device. l Confirm the polarities ( ) while inserting the batteries. l The MioSMART app will remind you of low battery power for the sensor. Once prompted, replace the batteries immediately. l Use only the correct type of battery. l Do not heat, open, puncture, mutilate or dispose of batteries in fire. l Dispose of batteries in accordance with local and national disposal regulations.
l Wireless mode: The hub will automatically search the wireless network to connect to. Note: Do not connect the Ethernet cable if you want to connect the hub via the wireless mode. Follow the procedure to connect the hub to your wireless network. 1. Start the MioSMART app, log in to the system, and then tap Smart Home. 2. Use your mobile device to scan the QR code that is located on the bottom of the device.
3. Wired mode: Select Wired, and then enter the device name (to identify the device). Wireless mode: Select Wireless, and then enter the device name (to identify the device) and the password of your wireless network. When done, tap . 4. Wait until a message indicates that the device has been added successfully. For security purposes, it is strongly recommended to change the device's default password. To complete, tap Change password to change the camera's password.
Note: For iOS users, a pop-up notification screen will display during adding the device via wireless mode. When prompted, follow the on-screen instructions to connect your mobile device's WIFI to the device's SSID (as shown on the screen). When done, return to the MioSMART app and wait until the connection is completed. Pairing the sensors Before using a sensor for the first time, you need to pair it with the MioSMART hub (may be sold separately).
1 2 3 5 4 6 Note: If you want to remove a hub or a sensor, tap the and then tap .
Now you will receive alerts ( triggered. ) on your mobile device when the sensor is Viewing the event list 1. Start the MioSMART app, log in to the system, and then tap Smart Home. 2. Tap the hub icon ( ). 3. Tap the desired sensor icon. 4. The screen will display the event list of the triggered alerts.
Upgrading the devices Occasionally, Mio may offer free system updates to improve user experiences. You can upgrade the device via OTA (over-the-air) updates. When a new firmware version is available, you will be asked to upgrade your device when you log in to the app. Tap Upgrade to upgrade your device. Note: OTA updates may be interrupted if the wireless connection is unstable.
For more information Troubleshooting Problem I have applied for an account on the MioSMART app but I have not received the confirmation email. I cannot connect the device by scanning the QR code. The device is connected to the network successfully, but I cannot add it using the MioSMART app. When I try to reconnect the device due to networking issues, I cannot find it in the MioSMART app. I have changed the device's password.
Problem Solution My USB flash drive is unavailable when I connect it to the device. Please check the format of your USB flash drive. The device only supports external storage devices in the FAT32 and NTFS formats. If a problem persists, contact our Technical Support for assistance. Online support For 24/7 help and support with Mio products, visit our Technical Support website at: www.mio.
Products with the CE marking comply with the Electromagnetic Compatibility Directive (2014/30/EU) - issued by the Commission of the European Community. Compliance with these directives implies conformity to the following European Standards: EN55022: 2010 / AC:2011 EN61000-3-2:2014 EN61000-3-3:2013 EN55024: 2010 EN61000-4-2:2008 EN61000-4-3:2006 + A2: 2010 EN61000-4-4:2012 EN61000-4-5:2014 EN61000-4-6:2013 EN61000-4-8:2009 EN61000-4-11:2004 EN 300 328 V1.9.1: 2015 EN 301 489-1 V1.9.2: 2011 EN 301 489-17 V2.
WEEE This product must not be disposed of as normal household waste, in accordance with the EU directive for waste electrical and electronic equipment (WEEE – 2012/19/EU). Instead, it should be disposed of by returning it to the point of sale, or to a municipal recycling collection point. Safety precautions About charging Use only the charger supplied with your device. Use of another type of charger may result in malfunction and/or danger.
Caring for your device Taking good care of your device will ensure trouble-free operation and reduce the risk of damage. l l Keep your device away from excessive moisture and extreme temperatures. Avoid exposing your device to direct sunlight or strong ultraviolet light for extended periods of time. l Do not place anything on top of your device or drop objects on your device. l Do not drop your device or subject it to severe shock.
Revision: R00 (12/2016) Disclaimer The screenshots in this manual may differ between different operating systems and software versions. You are recommended to download the latest User Manual of your product from Mio website (www.mio.com). Specifications and documents are subject to change without notice. MiTAC does not warrant this document is error-free. MiTAC assumes no liability for damage incurred directly or indirectly from errors, omissions or discrepancies between the device and the documents.
