User guide

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1106064-W2-A © Kohler Mira Limited, March 2009
CUSTOMER SERVICE
Guarantee of Quality
Mira Showers guarantee your product against any defect
in materials or workmanship, provided that it is installed
and maintained in accordance with the instructions given
in this guide.
To validate the guarantee, please return your completed
registration card within 30 days of product installation.
Within the guarantee period we will resolve defects, free
of charge, by repairing or replacing parts or modules as
we may choose.
To be free of charge, service work must only be undertaken
by Mira Showers or our approved agents.
Service under this guarantee does not affect the expiry
date of the guarantee.
The guarantee on any exchanged parts or product ends
when the normal product guarantee period expires.
Not covered by this guarantee:
Planned maintenance, or replacement parts required to
comply with the servicing requirements of the TMV 2 and
TMV 3 healthcare schemes (where applicable).
Damage or defects arising from incorrect installation,
improper use or lack of maintenance, including build-up
of limescale.
Damage or defects if the product is taken apart, repaired or
modi ed by any persons not authorised by Mira Showers
or our approved agents.
This guarantee is in addition to your statutory and other
legal rights.
What to do if something goes wrong
If when you first use your shower, it doesn’t function
correctly,  rst contact your installer to check that installation
and commissioning are satisfactory and in accordance with
the instructions in this manual. We are on hand to offer you
or your installer any advice you may need.
Should this not resolve the dif culty, simply contact our
Customer Services Team who will give every assistance
and, if necessary, arrange for our service engineer to
visit. If the performance of your shower declines, consult
this manual to see whether simple home maintenance is
required. Please call our Customer Services Team to talk
the dif culty through, request a service under guarantee
if applicable, or take advantage of our comprehensive
After-Sales service.
As part of our quality and training programme calls may be
recorded or monitored.
Our Customer Services Team is comprehensively trained to
provide every assistance you may need: help and advice,
spare parts or a service visit.
Spare Parts
We maintain an extensive stock of spares and aim to provide
support throughout the product’s expected life.
Genuine Mira spares can be purchased direct from
Customer Services or from approved stockists or merchants
(locations on request).
Spare parts will normally be despatched within two working
days. Payment can be made using most major Credit or
Debit cards at the time of ordering. Should payment by
cheque be preferred, a pro-forma invoice will be sent.
All spares are guaranteed for 12 months from the date of
purchase. Spares that have been supplied directly from
us can be returned within one month from the date of
purchase, providing that they are in good order and the
packaging is unopened.
Note! Returned spares will be subject to a 15% restocking
charge and authorisation must be obtained before return.
Please contact our Customer Services Team.
Note! In the interests of safety, spares requiring exposure
to mains voltages should only be fitted by competent
persons.
Service / Repairs
Our Service Force is available to provide a quality service
at a reasonable cost. You will have the assurance of a Mira
trained engineer/agent, genuine Mira spare parts and a
12 month guarantee on the repair.
Payment should be made directly to the engineer/agent who
will accept most major Credit or Debit cards or a cheque
supported by a banker’s card.
To Contact Us
England, Scotland, Wales and Northern Ireland
Mira Showers Customer Services
Telephone: [phone]
E-mail: [e-mail]
Fax: [phone]
By Post: Cromwell Road, Cheltenham,
Gloucestershire, GL52 5EP
Eire
Modern Plant Ltd (Dublin)
Telephone: [phone]
E-mail: [e-mail]
Fax: Dublin 01 459 2329
Post: Otter House, Naas Road,
Clondalkin, Dublin 22
Mira is a registered trade mark of
Kohler Mira Limited.
The company reserves the right to alter
product speci cations without notice.
www.mirashowers.co.uk
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