Owner`s manual

21
Limited Warranty- (Accent, Crossfire, Legend, Passport, Solstice)
Fifteen-Year Shell/Surface Warranty
Freeflow Spas offers a shell warranty on manufacturing defects resulting in water loss for a period of fifteen years from the date of
manufacturing at 100% replacement of product for the first through fifth year, 50% replacement for the sixth through tenth year, and
25% replacement for the eleventh through fifteenth year. Any and all shipping, delivery, set-up, installation and/ or disposal charges
will be the sole responsibility of the spa owner.
Two-Year Equipment Warranty
Freeflow Spas warrants the electrical and mechanical components including the pump, GFCI cord, heater, control system, and factory
installed ozonator against malfunctions in materials or workmanship for a period of two years from the original purchase date.
Refurbished parts may be used to satisfy warranty replacement of electrical and mechanical parts.
Filter cartridges, light bulbs, cover locks, fuses, headrests, jets, and simulated wood skirting are not included in this warranty. Those
items are, however, warranted to be free from defects in materials and workmanship at the time of delivery to the dealer. Simulated
wood skirting will flex and your spa skirting may demonstrate some temporary gaping during extreme weather conditions as the
material expands and contracts.
One-Year Plumbing Warranty
Freeflow Spas warrants the factory installed plumbing components for materials and workmanship for a period of one year from the
original purchase date. This warranty specifically covers jet fittings, internal plumbing, internal glue joints and hoses.
Extent of Warranty
This warranty is effective for spas manufactured after November 1, 2006 and sold by authorized dealers within North America. This
warranty is given only to the original consumer purchaser and terminates upon any transfer of ownership. Spas installed in
commercial applications (including rental spas or spas in rental premises) are excluded from any coverage whatsoever. This warranty
does not provide coverage for the insulated cover or any item attached to or installed on the spa after the date of manufacture
(including non factory installed ozone systems) although they may be covered under other warranties. Travel, trip, or mileage costs are
not covered under this warranty and service travel charges will be assessed to the purchaser by the dealer.
Warranty performance
In the event of a defect not covered under the terms of the warranty, notify your authorized Freeflow dealer as soon as possible and
use all reasonable means to protect the spa from further damage. Upon proof of purchase, Freeflow Spas or its designated service
representative will correct the defect subject to the terms and conditions contained in this warranty. If Freeflow determines that the
repair of the covered defect is not feasible, we reserve the right to instead provide a replacement spa equal in value to the original
purchase price of the defective spa by the dealer. In such instances, reasonable cost for the removal of the defective spa, shipping cost
for the replacement spa and delivery and installation of the replacement spa will be the responsibility of the spa owner. Providing
access to affect the repair is the responsibility of the spa owner.
In the event there is not an authorized Freeflow Dealer or repair firm in your area the hot tub can be returned pre-paid freight (you
pay) to Freeflow for evaluation and, if necessary, repair of the defect. Freeflow will then ship the hot tub back to you pre-paid
(Freeflow pays) upon completion of the repair. Freeflow must be contacted in advance for packaging and shipping instructions.
Freeflow reserves the right to inspect or designate a person to inspect any part that is claimed to be defective and covered by this
warranty.
Acts Invalidating Warranty
This warranty is void if the Freeflow Spa has been subjected to alterations, neglect, misuse or abuse; if any repairs have been
attempted by anyone other than a Freeflow Spas authorized service representative; or if failure is caused by accident, acts of nature or
other causes beyond the control of Freeflow Spas. The Spa owner accepts liability for repair work performed by anyone other than the
manufacturer or its designated service representative. Alterations shall include: any component or plumbing change, electrical
conversion or addition of alternate sanitation or heating systems which contribute to component failure. Neglect, misuse and abuse
include any installation, operation or maintenance of the spa other than in accordance with the owner’s manual or use for which the
spas were not designed. Specifically damage caused by the operation of the spa with water temperatures outside the range of 33ºF and
120º F; damage caused by dirty, clogged or calcified filter cartridges; damage to the spa surface caused by improper use of chemicals
to lie on the surface; damage caused by improper Ph balance, improper calcium hardness level or other improper water chemistry;
damage to the spa surface caused by leaving the spa uncovered and in direct sunlight; damage caused by allowing solar blankets to be
stored in the folded position on the top lip of the spa; damage caused by failure to provide even and sufficient support for the spa are
considered abuses and may invalidate this warranty. Jets, air adjustments and top side controls are not covered against discoloration
and fading.
Disclaimers
Freeflow Spas or any of its authorized agents shall not be held liable for injury or loss of use of your spa or other incidental and
consequential cost, expense or damage, whether incidental or consequential, arising out of any defect covered by this Limited
Warranty, including, without limitation, loss of use of the spa and cost of removal of defective product, even if Freeflow Spas has
been advised of the possibility of such damage. In no event shall Freeflow Spas be liable for any reason or cause in excess of the
amount paid for the product by the dealer. Coverage under this Limited Warranty shall commence as of the original date of purchase
or as otherwise outlined above and the duration of such coverage shall not extend for any reason whatsoever beyond the stated time
periods. No other warranties, written or implied, are valid. No agent, dealer, distributor, service company or other party is authorized
to change modify or extend the terms of this warranty.
Legal Rights
This warranty gives you specific legal rights. You may have other rights, which vary from state to state. Some states do not allow
limitations on how long an implied warranty lasts, so this limitation may not apply to you.
In the event of a warranty claim, please contact your dealer to expedite processing.
FREEFLOW SPAS, 1705 SOUTH BAKER AVE., ONTARIO, CA 91761