FAQ

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What are anti-jump disks and why are they important?
Anti-jump disks install between the door and the rail, preventing the door from jumping off the rail. Since barn doors are
often heavy, this prevents the risk of injury and/or damage to your home. Round Rails use a pin on the roller assembly
instead of a disk on the top of the door.
Why should I use the door stops that you offer?
Some low-priced barn door kits use a piece of angle iron bolted through the rail to stop the door from coming off the
end of the rail. These are not adjustable and must be installed in a precise location and cannot be adjusted once
installed. Also, they usually do not have rubber bumpers, making the door hitting the stop louder and possibly damaging
the door.
Why should I lay out my door and hardware on the floor before starting?
We always recommend laying out your assembly on the floor to avoid installation issues and answer questions you
might have along the way. For example:
1) Do the stops need to be inside a rail-mount screw and therefore placed on the rail before the rail is mounted? This is
especially important for a grand entrance, two-door assembly.
2) On a double door, do the stops interfere with the rail joiner? This could be a concern with very narrow stile doors.
3) Does everything line up correctly? Am I missing any parts?
How do I join rails?
For flat rails:
Line up the two rails straight and tight, then lay the rail joiner plate over the rails to mark the center of each screw hole
for drilling (the lip of the joiner under what will be the bottom of the rail). Drill the 1/4” holes as marked. Install screws,
washers, and nuts. Check the straightness of rails and tighten. Ensure straightness of rails and adjust as necessary.
For round rails:
Remove the end cap from one end of each rail. Insert bullet joiner at one end and tap in until seated with a rubber
mallet. Repeat for the second side. Check straightness before and during the handling of rail.
What is the warranty?
Limited 5-year warranty. Warranty does not cover issues due to normal wear, abuse, or misuse.
Can stainless-steel barn door kits be used outdoors?
The hardware kits are designed for interior doors only. Parts of the kit, such as roller bearings and bolts, are not
resistant to rust and corrosion caused by outdoor elements.