FAQ

pg. 7
What grade stainless steel are the components made of?
Flat Rail
SS304
Flat Rail Standoff Spacers
SS304
Round Rail
SS304
Round Rail Standoffs
SS304
Stops
SS304
Hangers
SS304
Hanger Ball Bearings
Carbon Steel
Bolts and Screws
SS201
How does soft-close hardware work?
The soft-close device clamps to the back of your rail and works similar to a storm door closer in that it prevents the door
from slamming while opening or closing. A trigger is screwed to the top of the door to catch it as it passes, significantly
slowing it down. These kits are compatible with flat rails only.
Do the kits come with guides?
Your hardware kit comes with both a nylon mortise T-guide and a set of nylon non-mortise guides that screw to the
floor. Steel floor guides and wall-mount guides are available as upgrades.
Do I have to install a guide at the bottom of the door?
Yes. the guide is important for your safety and the life of the door system. The guide works with the anti-jump disk to
keep your door on the track. It also keeps the roller centered on the rail to support the full rated weight load.
What's the best way to mortise a door for the guide?
Mortising a door should be carefully done to not damage the door. Use a router with a guide to keep the mortise
straight and centered. A circular saw can also be used with a Dado blade or multiple passes. The door should be secured
before cutting. Clamping a 2x4 to each side of the door will give you a bigger, more stable surface for your cutting tool to
travel on. If you are not confident with mortising your door we suggest you use the non-mortise guides that are included
with the kit, or one of our accessory low-profile non-mortise guides.