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Contents INTRODUCTION ABOUT THE DESKTOP TOOL USING YOUR MITEL NETWORKS 5220 IP PHONE
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INTRODUCTION 7KLV ([WHQVLRQ 8VHU *XLGH SURYLGHV GHWDLOHG RSHUDWLQJ LQIRUPDWLRQ IRU XVLQJ WKH 0LWHO 1HWZRUNV ,3 3KRQH RQ WKH 0LWHO 1HWZRUNV ,QWHJUDWHG &RPPXQLFDWLRQV 3ODWIRUP ,&3
USING YOUR MITEL NETWORKS 5220 IP PHONE 7KLV VHFWLRQ JXLGHV \RX DURXQG \RXU 0LWHO 1HWZRUNV ,3 3KRQH DQG LQFOXGHV WKH XVH RI DOO NH\V RQ \RXU SKRQH KRZ WR FXVWRPLVH \RXU SKRQH KRZ WR SURJUDP \RXU SHUVRQDO NH\V DQG WKH IHDWXUHV DYDLODEOH WR \RX 7KH IHDWXUHV GHVFULEHG LQ WKLV VHFWLRQ FDQ EH DFFHVVHG YLD 6XSHU.
Your Mitel Networks 5220 IP Phone )LJXUH 0LWHO 1HWZRUNV ,3 3KRQH 7KH 0LWHO 1HWZRUNV ,3 3KRQH IHDWXUHV GXDO SRUWV ZKLFK DOORZV \RXU 3& DQG WHOHSKRQH WR VKDUH D VLQJOH QHWZRUN FRQQHFWLRQ DQ HDV\ WR UHDG GLVSOD\ D 0HVVDJH :DLWLQJ ,QGLFDWRU WKUHH VRIWNH\V QLQH IL[HG IXQFWLRQ NH\V WKLUWHHQ SHUVRQDO NH\V DQG WZR DUURZ NH\V DQG 7KH HDV\ WR UHDG GLVSOD\ FRPSULVHV RI D WZR OLQH FKDUDFWHU DOSKD QXPHULF /LTXLG &U\VWDO 'LVSOD\ /&' ZKLFK JLYHV D YLVXDO LQGLFDWLRQ RI WKH FXUUHQW
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Fixed Function Keys 7KH IROORZLQJ IL[HG IXQFWLRQ NH\V DUH DYDLODEOH RQ \RXU 0LWHO 1HWZRUNV ,3 3KRQH 7KHVH NH\ IXQFWLRQV FDQQRW EH PRGLILHG RU GHOHWHG SuperKey 8VHG IRU SURJUDPPLQJ IHDWXUHV XQGHU SHUVRQDO NH\V DQG VHWWLQJ XS FDOO GLYHUVLRQV DQG DFFHVVLQJ WKH 3KRQHERRN DOORZLQJ \RX WR PDNH FDOOV IURP WKH 6\VWHP 'LUHFWRU\ DQG \RXU 3HUVRQDO 'LUHFWRU\ Hold 8VHG IRU SODFLQJ DQG UHWULHYLQJ FDOOHUV RQ KROG Message 8VHG WR OHDYH D PHVVDJH ZDLWLQJ LQGLFDWRU DW DQRWKHU H[WHQVLRQ 7KH FDOOHG H[WHQVLRQ
Customising your Mitel Networks 5220 IP Phone 7KH ULQJLQJ KDQGVHW KHDGVHW DQG VSHDNHU YROXPH DUH DOO DGMXVWDEOH DQG VR DUH WKH ULQJLQJ SLWFK DQG WKH GLVSOD\ FRQWUDVW $OO WKH YROXPH VHWWLQJV DUH VHSDUDWH VR FKDQJLQJ RQH GRHV QRW LPSDFW WKH RWKHUV Ringer Control 7R DGMXVW WKH ULQJHU YROXPH ZKLOVW \RXU H[WHQVLRQ LV ULQJLQJ SUHVV WR GHFUHDVH WKH YROXPH WR LQFUHDVH WKH YROXPH DQG Ringer Pitch
Programming your Keys Programming a Personal Key (YHU\ SHUVRQDO NH\ RQ \RXU 0LWHO 1HWZRUNV ,3 3KRQH DQG RQ WKH 0LWHO 1HWZRUNV 3URJUDPPDEOH .
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To program a LINE GROUP key: 3UHVV 6XSHU.H\ 3UHVV WKH 1R VRIWNH\ XQWLO 3(5621$/ .
Account Codes $Q DFFRXQW FRGH LV D VHULHV RI GLJLWV WKDW \RX DVVLJQ WR \RXU LQFRPLQJ RU RXWJRLQJ FDOOV XVXDOO\ IRU ELOOLQJ RU DFFRXQWLQJ SXUSRVHV 7KH FRGH LGHQWLILHV WKH DFFRXQW LQ WKH FDOO UHFRUGV WKDW \RXU V\VWHP JHQHUDWHV
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Answer External Call ,I \RX ZDQW WR DQVZHU H[WHUQDO FDOOV LQ WKH RUGHU WKDW WKH\ DUULYH DW \RXU H[WHQVLRQ \RX QHHG WR SURJUDP DQ $16:(5 (;7(51$/ NH\
Auto Answer 7KLV IHDWXUH ZKHQ DFWLYDWHG HQDEOHV LQWHUQDO FDOOV SUHVHQWHG DW \RXU H[WHQVLRQ WR EH DQVZHUHG DXWRPDWLFDOO\ WKDW LV \RX DUH FRQQHFWHG WR WKH FDOOHU ZLWKRXW \RXU H[WHQVLRQ ULQJLQJ &DOOV SUHVHQWHG DW \RXU H[WHQVLRQ DUH DQQRXQFHG E\ D VLQJOH EXUVW RI ULQJLQJ WKHQ WKH PLFURSKRQH DQG ORXGVSHDNHU DUH DFWLYDWHG DQG WKH FDOO LV DQVZHUHG DXWRPDWLFDOO\
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Call Park 7KLV IHDWXUH DOORZV \RX WR DQVZHU DQ H[WHUQDO FDOO DQG SODFH LW LQ D W\SH RI KROG ZKLFK HQDEOHV DQ\RQH RQ WKH V\VWHP WR UHWULHYH LW
Call Park Pick-up 7KLV IHDWXUH DOORZV \RX WR SLFN XS DQ H[WHUQDO FDOO KHOG RQ D VSHFLILF OLQH E\ DQRWKHU H[WHQVLRQ XVHU E\ GLDOOLQJ WKH &DOO 3DUN 3LFN XS IHDWXUH DFFHVV FRGH IROORZHG E\ WKH OLQH QXPEHU $Q H[WHQVLRQ XVHU EURDGFDVWV D PHVVDJH LQIRUPLQJ \RX WKDW \RX KDYH D FDOO ZDLWLQJ WR EH DQVZHUHG DQG RQ ZKLFK OLQH WKH FDOO LV KHOG 7R UHWULHYH WKH FDOO \RX PXVW GLDO WKH &DOO 3DUN IHDWXUH DFFHVV FRGH IROORZHG E\ WKH OLQH QXPEHU RQ ZKLFK WKH FDOO LV ZDLWLQJ )RU PRUH LQIRUPDWLRQ RQ SDUNLQJ D FDOO UHIHU
Call Status Information
Call Store 7KLV IHDWXUH DOORZV \RX WR SODFH D FDOO RQ KROG XQGHU D NH\ DQG OHDYH LW RQ KROG IRU D OHQJWK RI WLPH GHWHUPLQHG E\ V\VWHP SURJUDPPLQJ
Call Transfer 7KLV IHDWXUH DOORZV \RX WR PRYH D FDOO IURP \RXU H[WHQVLRQ WR DQRWKHU OPERATION To make an announced transfer: :KLOVW LQ FRQYHUVDWLRQ ZLWK DQ HVWDEOLVKHG FDOO SUHVV 7UDQV &RQI
Calls For 7KLV IHDWXUH LGHQWLILHV WKH H[WHQVLRQ QXPEHU RI D XVHU ZKR KDV GLYHUWHG FDOOV WR \RXU H[WHQVLRQ :KHQ D GLYHUWHG FDOO LV SUHVHQWHG DW \RXU H[WHQVLRQ WKH ODEHOOHG &$//6 )25 NH\ IODVKHV UHG DQG \RXU /&' WHPSRUDULO\ GLVSOD\V ZKR WKH FDOO ZDV RULJLQDOO\ LQWHQGHG IRU 3UHVV WKH &$//6 )25 NH\ WR DQVZHU WKH FDOO ZLWK WKH DSSURSULDWH JUHHWLQJ ,I D QXPEHU RI H[WHQVLRQ XVHUV GLYHUW WKHLU FDOOV WR \RX UHJXODUO\ \RX FDQ VHWXS D &$//6 )25 NH\ IRU HDFK H[WHQVLRQ 1RWH 7KH &$//6 )25 NH\ VKRXOG EH ODE
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Divert All Calls 7KLV IHDWXUH DOORZV \RX WR GLYHUW DOO \RXU FDOOV WR DQRWKHU H[WHQVLRQ RU DQ H[WHQVLRQ JURXS ZLWKRXW ULQJLQJ DW \RXU H[WHQVLRQ ILUVW ,I \RX DOZD\V GLYHUW \RXU FDOOV WR WKH VDPH H[WHQVLRQ RU H[WHQVLRQ JURXS \RX FDQ SURJUDP D ',9(57 $// &$//6 NH\ ZLWK WKLV QXPEHU $OWHUQDWLYHO\ \RX FDQ SURJUDP WKH ',9(57 $// &$//6 NH\ ZLWKRXW VSHFLI\LQJ D GHVWLQDWLRQ QXPEHU ZKLFK PHDQV WKDW \RX PXVW GLDO DQ H[WHQVLRQ RU H[WHQVLRQ JURXS QXPEHU HDFK WLPH \RX ZDQW WR GLYHUW \RXU FDOOV
OPERATION 1RWH ,I \RX DFWLYDWH D GLYHUW XVLQJ 6XSHU.H\ DQG D GLYHUVLRQ LV DFWLYH YLD D SURJUDPPHG ',9(57 $// &$//6 NH\ WKH FXUUHQW GLYHUVLRQ LV RYHUULGGHQ DQG YLFH YHUVD Diverting your calls using SuperKey To divert all your calls to another extension or extension group using SuperKey: 3UHVV 6XSHU.
Diverting your calls using a programmed key To divert all your calls using a key programmed with a destination extension or extension group number: z 3UHVV D VSHFLILF ',9(57 $// &$//6 NH\ 7KH ',9(57 $// &$//6 NH\ OLJKWV VROLG UHG :KHQ \RX OLIW \RXU KDQGVHW \RX KHDU LQWHUUXSWHG GLDO WRQH LQGLFDWLQJ WKDW \RX DUH GLYHUWLQJ \RXU FDOOV To divert all your all calls to another extension or extension group using a key which does not have an extension or extension group programmed: 3UHVV D VSHFLILF ',9
Divert on No Answer or Busy 7KLV IHDWXUH DOORZV \RX WR GLYHUW \RXU FDOOV WR D QRPLQDWHG H[WHQVLRQ RU H[WHQVLRQ JURXS ZKHQ \RX DUH EXV\ RQ DQRWKHU FDOO RU \RX DUH XQDEOH WR DQVZHU WKH FDOO ,I \RX DOZD\V GLYHUW \RXU FDOOV WR WKH VDPH H[WHQVLRQ RU H[WHQVLRQ JURXS \RX FDQ SURJUDP WKH ',9(57 21 12 $16:(5 25 %86< NH\ ZLWK WKLV QXPEHU $OWHUQDWLYHO\ \RX FDQ SURJUDP WKH ',9(57 21 12 $16:(5 25 %86< NH\ ZLWKRXW VSHFLI\LQJ D GHVWLQDWLRQ QXPEHU ZKLFK PHDQV WKDW \RX PXVW GLDO DQ H[WHQVLRQ RU H[WHQVLRQ JURXS QXP
OPERATION 1RWH ,I \RX DFWLYDWH D GLYHUVLRQ XVLQJ 6XSHU.H\ DQG D GLYHUVLRQ LV DFWLYH YLD D SURJUDPPHG ',9(57 21 12 $16:(5 25 %86< NH\ WKH FXUUHQW GLYHUVLRQ LV RYHUULGGHQ DQG YLFH YHUVD Diverting your calls using SuperKey To divert your calls to another extension or extension group when your extension is busy or you are unable to answer the call using SuperKey: 3UHVV 6XSHU.
Diverting your calls using the feature access code To divert your calls using a feature access code: 'LDO RQH RI WKH IROORZLQJ FRGHV 'LYHUW 1R $QVZHU %XV\ WR DQ ([WHQVLRQ 'LYHUW 1R $QVZHU %XV\ WR DQ ([WHQVLRQ *URXS 'LDO DQ H[WHQVLRQ RU H[WHQVLRQ JURXS QXPEHU RU SUHVV D '66 %/) RU DQ (;7(16,21 *5283 NH\ :KHQ \RX OLIW \RXU KDQGVHW \RX KHDU LQWHUUXSWHG GLDO WRQH LQGLFDWLQJ WKDW \RX DUH GLYHUWLQJ \RXU FDOOV Cancelling To cancel a diversion using SuperKey: 3UHVV 6XSHU.
Do Not Disturb (DND) :KHQ DQ H[WHQVLRQ XVHU FDOOV \RXU H[WHQVLRQ ZKLOH 'R 1RW 'LVWXUE LV DFWLYH WKH\ KHDU EXV\ WRQH DQG D PHVVDJH VLPLODU WR WKH IROORZLQJ LV GLVSOD\HG RQ WKHLU /&' (;7 [[[[ '1' 7KLV IHDWXUH DOVR GLVDEOHV \RXU H[WHQVLRQ V 5LQJHU ([WHUQDO FDOOV WKDW DUH XVXDOO\ SUHVHQWHG DW \RXU H[WHQVLRQ XQGHU D SHUVRQDO NH\ IRU H[DPSOH /,1( NH\ DQG $16:(5 (;7(51$/ &$// NH\ FRQWLQXH WR EH SUHVHQWHG WKH DVVRFLDWHG NH\ IODVKHV ZLWK ULQJLQJ FDGHQFH KRZHYHU \RXU H[WHQVLRQ GRHV QRW ULQJ $QVZHU WKH
Doorphone Operation 7KLV IHDWXUH DOORZV RQH H[WHQVLRQ RQ WKH V\VWHP WR DQVZHU WKH 'RRUSKRQH ,QWHUFRP :KHQ VRPHRQH ZDQWV WR HQWHU \RXU H[WHQVLRQ ULQJV WKH DVVRFLDWHG 'RRUSKRQH '66 %/) NH\ IODVKHV DQG WKH QXPEHU RI WKH 'RRUSKRQH H[WHQVLRQ LV GLVSOD\HG $IWHU DQVZHULQJ WKH FDOO \RX DUH FRQQHFWHG WR WKH 'RRUSKRQH ,QWHUFRP 3UHVV WKH '225 23(1 NH\ WR RSHQ WKH GRRU 1RWHV $ '225 23(1 NH\ FDQ RQO\ EH SURJUDPPHG RQ WKH H[WHQVLRQ ZKLFK LV VHW XS WR DQVZHU WKH 'RRUSKRQH ,QWHUFRP ,I \RX DUH VSHDNL
Exclusive Hold ,I \RX GR QRW KDYH GHGLFDWHG /,1( RU '66 %/) NH\V SURJUDPPHG RQ \RXU H[WHQVLRQ WKLV W\SH RI KROG DOORZV \RX WR SODFH D VLQJOH SDUW\ RQ KROG XVLQJ +ROG RU WKH (;&/86,9( +2/' NH\ ,I \RX GR KDYH GHGLFDWHG NH\V \RX FDQ SODFH D QXPEHU RI SDUWLHV RQ ([FOXVLYH +ROG 0LWHO 1HWZRUNV ,3 3KRQHV WKH GHGLFDWHG /,1( RU '66 %/) NH\ IODVKHV JUHHQ ZLWK KHOG FDGHQFH LQGLFDWLQJ WKDW D FDOO LV FXUUHQWO\ EHLQJ KHOG DQG FDQ EH UHWULHYHG E\ SUHVVLQJ WKLV NH\ 0LWHO 1HWZRUNV 3URJUDPPDEOH .
Extension Paging 7KLV IHDWXUH DOORZV \RX WR WXUQ RQ WKH ORXGVSHDNHU DW DQRWKHU H[WHQVLRQ RU DW D QXPEHU RI H[WHQVLRQV DQG EURDGFDVW D PHVVDJH WR WKHVH H[WHQVLRQ XVHUV 7KH W\SHV RI EURDGFDVW PHVVDJHV WKDW FDQ EH PDGH DUH z EURDGFDVW D PHVVDJH WR DQRWKHU H[WHQVLRQ XVHU z EURDGFDVW D PHVVDJH WR DOO H[WHQVLRQ XVHUV LQ DQ H[WHQVLRQ JURXS z EURDGFDVW D PHVVDJH WR DOO H[WHQVLRQ XVHUV RQ WKH V\VWHP 1RWH
External Call Waiting Tone 7KLV IHDWXUH HQDEOHV RU GLVDEOHV &DOO :DLWLQJ WRQH RQ \RXU H[WHQVLRQ :KHQ HQDEOHG D VKRUW EXUVW RI WRQH LV JHQHUDWHG ZKHQ DQ H[WHUQDO FDOO DUULYHV DW \RXU H[WHQVLRQ DQG \RXU H[WHQVLRQ LV EXV\ :KHQ &DOO :DLWLQJ WRQH LV KHDUG \RX FDQ OHDYH WKH LQFRPLQJ FDOO XQDQVZHUHG XQWLO \RX KDYH ILQLVKHG WKH FXUUHQW FDOO RU SODFH WKH FXUUHQW FDOO RQ KROG DQG DQVZHU WKH QHZ FDOO OPERATION To enable Call Waiting tone: 'LDO WKH &DOO :DLWLQJ WRQH IHDWXUH DFFHVV FRGH 3UHVV
External Divert 7KLV IHDWXUH DOORZV \RX WR GLYHUW \RXU LQFRPLQJ FDOOV WR DQ H[WHUQDO GHVWLQDWLRQ IRU H[DPSOH D PRELOH SKRQH RU \RXU KRPH QXPEHU 7KLV IHDWXUH FDQ EH VHWXS XVLQJ &$// ',9(57 XQGHU 6XSHU.
Diverting your calls using SuperKey To divert all your calls to an external destination using SuperKey: 3UHVV 6XSHU.
Cancelling To cancel External Diverting using SuperKey: 3UHVV 6XSHU.
Follow Me 7KLV IHDWXUH DOORZV \RX WR WHPSRUDULO\ GLYHUW \RXU FDOOV WR DQRWKHU H[WHQVLRQ EHIRUH OHDYLQJ \RXU RULJLQDO H[WHQVLRQ WR ZRUN DW DQRWKHU GHVN \RXU FDOOV IROORZ \RX WR \RXU QHZ GHVN ,I \RX DOZD\V GLYHUW \RXU FDOOV WR WKH VDPH H[WHQVLRQ \RX FDQ SURJUDP D )2//2: 0( NH\ ZLWK WKLV H[WHQVLRQ QXPEHU $OWHUQDWLYHO\ \RX FDQ SURJUDP WKH )2//2: 0( NH\ ZLWKRXW VSHFLI\LQJ D GHVWLQDWLRQ QXPEHU ZKLFK PHDQV WKDW \RX PXVW GLDO DQ H[WHQVLRQ QXPEHU HDFK WLPH \RX ZDQW WR GLYHUW \RXU FDOOV
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Setting up Follow Me using the feature access code To enable your calls to follow you to another extension using the Follow Me feature access code: )URP \RXU H[WHQVLRQ GLDO WKH )ROORZ 0H IHDWXUH DFFHVV FRGH 'LDO WKH H[WHQVLRQ QXPEHU RU SUHVV WKH '66 %/) NH\ ZKHUH \RX ZLVK WR GLYHUW \RXU FDOOV :KHQ \RX OLIW \RXU KDQGVHW \RX KHDU LQWHUUXSWHG GLDO WRQH LQGLFDWLQJ WKDW \RXU FDOOV DUH EHLQJ GLYHUWHG Enabling Follow Me To enable, but not activate, Follow Me from your usual extension: z 3UH
Follow Me (I’m Here) 7KLV IHDWXUH HQDEOHV \RX WR SXOO FDOOV IURP \RXU XVXDO H[WHQVLRQ WR WKH H[WHQVLRQ DW ZKLFK \RX DUH FXUUHQWO\ ZRUNLQJ
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Handsfree Paging 7KLV IHDWXUH HQDEOHV \RX WR DQVZHU DQ H[WHQVLRQ SDJH ZKLOH RSHUDWLQJ \RXU H[WHQVLRQ KDQGVIUHH :KHQ DQRWKHU H[WHQVLRQ XVHU SDJHV \RXU H[WHQVLRQ D WZR ZD\ FRQQHFWLRQ LV DXWRPDWLFDOO\ HVWDEOLVKHG OPERATION To setup your extension for handsfree paging: 3UHVV 0LFURSKRQH
Intrude 7KLV IHDWXUH DOORZV \RX WR HQWHU DQ HVWDEOLVKHG FDOO DQG VSHDN WR WKH SDUWLHV LQYROYHG \RXU HQWU\ LV DQQRXQFHG E\ D ZDUQLQJ WRQH WKDW DOO SDUWLHV FDQ KHDU 7KH DYDLODELOLW\ RI WKLV IHDWXUH GHSHQGV RQ WKH ,QWUXGH 3ULRULW\ DVVLJQHG WR \RXU H[WHQVLRQ &KHFN ZLWK \RXU $GPLQLVWUDWRU You cannot intrude on an extension which has: z z z z 683(5 LQWUXGH SULRULW\ D KLJKHU LQWUXGH SULRULW\ WKDQ DOORFDWHG DW \RXU RZQ H[WHQVLRQ D 7KUHH 3DUW\ &RQIHUHQFH FDOO LQ SURJUHVV 'R 1RW 'LVWXUE DFWLYDWH
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